Hi, I have a new E61, have configured it to work with BB and set it as the primary email account, have set the email tone up in setting but do not receive a tone when a message comes in, the warning light flashes when theres something in the inbox but no sound... anybody got any clues:con?

Hi, I have a new E61, have configured it to work with BB and set it as the primary email account, have set the email tone up in setting but do not receive a tone when a message comes in, the warning light flashes when theres something in the inbox but no sound... anybody got any clues:con?

Perhaps you should look at the settings on your current profile?

I have checked the setting on the profile, I have also tried using other profiles, it doesnt alert for BB email or Normal internet email, is this a bug in the software?

I have checked the setting on the profile, I have also tried using other profiles, it doesnt alert for BB email or Normal internet email, is this a bug in the software?

I'm about to get an E61 tomorrow, I'll try and fiddle about with it and see if I can replicate the problem.

I have checked the setting on the profile, I have also tried using other profiles, it doesnt alert for BB email or Normal internet email, is this a bug in the software?

Try changing your profile's E-mail alert tone to a different tone from the default one (for example email alert2.aac).

done that... I work in IT so as far as I can see I have exhausted all the default options, also called Nokia today and raised a case with them, email alert doesnt seem to work for normal pop3/smtp either.

done that... I work in IT so as far as I can see I have exhausted all the default options, also called Nokia today and raised a case with them, email alert doesnt seem to work for normal pop3/smtp either.

That sounds like you have a faulty unit then if it doesn't work in POP3. It works fine for me, I hear the sound every time.

Try returning it for repair or replace under the terms of the warranty.

I was wondering about the same thing, because I couldn't get any notification for new e-mail either. However, today I discovered a little setting that I somehow must have missed before... Just go to the e-mail account you want to be alerted of new mail and select Options - E-mail settings - User settings - New e-mail alerts - On.

I've been really annoyed previously because the blinking light didn't seem to want to work all the time, and I was especially annoyed that I didn't get any visual notification of new mail for every account on screen. Now I get the blinking light, a little box popping up on the screen telling me I have new mail AND sound. Beautiful. :)

That sounds exactly what im looking for but where did you get into the Options Menu...??

When you hit the mail button next to the joystick you are taken to your default mailbox right. Then just press the left soft-key (Options) and scroll down the list till you get to E-mail settings.

You can also just go to Messaging - Options - Settings - E-mail - your e-mail account - User settings - New e-mail alerts - On.

Ok so I found where you were referring to, this is switched on for POP email, there is no such option for Blackberry which is what I was asking about on my First post. Ironically I think installing the Blackberry and setting it as the default mail option has in fact set the phone to not alert for incoming mail type messages, which is a bit of a pain to be honest, I have raised a case with Nokia.

I have the same problem with IMAP email and do not have BB so I don't think it is BB causing the problem. Nokia claim that the problem only affects Vodafone customers.

That would be Vodafones dodgy build of the symbian OS then :mad: Is there a default build that can be re-flashed over the Vodafone rubbish?

I have an E61 from Vodafone using Mail for Exchange and have exactly the same problem.:mad:
Does anyone know if this affects all Nokia E-Series Vodafone devices?
Thanks

Does anyone have a solution to this. I am about to order an E61 from Vodafone, but I really need an audible email alert.

I returned my E61 to Vodafone last week as they did not have a clue about solving this problem. I am thinking about getting a sim-free E61.

Could this company help?

http://www.fonefunshop.co.uk/Unlocking/debrand.htm

They claim to be able to unbrand the E61.