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Old 07-09-2010, 03:44 PM
slitchfield slitchfield is offline
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How many phones per day does it take to change the media?

One of the things that first aiders are taught is triage – the initial assessment of patients to work out which ones have a genuine problem and need to be looked at as soon as possible; and which ones are shouting loudly because they’ve broken a nail. In the online noise of social media and blogging, that triage skill is just as vital, because the companies making the loudest noises aren’t always telling the whole story.

Read on in the full article.