All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 03-07-2006, 08:45 AM
gergo gergo is offline
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Unable to back up my N80 with PC suite

Whenever I try to backup my N80, I get this error at about 1% of the process;

"Connection to the phone was lost. Please reconnect and restart backup"

I'm using the latest PC Suite version and I'm pretty sure the cable is securely connected. I also tried this using my laptop and I get the same error. Anybody else experiencing this?

  #2  
Old 03-08-2006, 10:08 AM
luketoh luketoh is offline
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Hi,

I have the EXACT same problem. Tried uninstalling, cleaning with their Registry Cleaner, Rebooting, Reinstalling and removing battery from phone etc. Same problem.

Then I tried on another PC system and still the same problem.

Also tried without antivirus and firewall (exited those) and still the same problem.

Called and spent 3 hours with Nokia Support on the phone and still unable to solve it.

Using latest Nokia PCSuite with Nokia N80 and with latest firmware at this date.

  #3  
Old 03-08-2006, 10:16 AM
deano1976 deano1976 is offline
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i had similar problem with the data suite that came with the fone, i then uninstalled this and downloaded the software from the nokia website and now it works a treat, i have had nokias for the last 10 years and never really got the data suite to work but now it works 100%

  #4  
Old 03-08-2006, 06:50 PM
luketoh luketoh is offline
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Quote:
Originally Posted by deano1976
i had similar problem with the data suite that came with the fone, i then uninstalled this and downloaded the software from the nokia website and now it works a treat, i have had nokias for the last 10 years and never really got the data suite to work but now it works 100%
Are you using an N80? What firmware are you using?

  #5  
Old 03-08-2006, 07:39 PM
deano1976 deano1976 is offline
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Quote:
Originally Posted by luketoh
Are you using an N80? What firmware are you using?

hi luke,

yep n80 and
v 3.0617.0.6
03-05-06
rm-92

try installing from the support area of nokia.com

  #6  
Old 03-08-2006, 11:18 PM
gergo gergo is offline
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Still having the same problem and I don't have the time to uninstall/reinstall all of my programs.

What I'm thinking is to backup my phone memory to my miniSD and then backup the whole content of the miniSD to my PC with my card reader. Will this restore my phone to its current state if ever I need to reset my phone?

  #7  
Old 03-08-2006, 03:29 PM
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nj7 nj7 is offline
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Quote:
Originally Posted by luketoh
Hi,

I have the EXACT same problem. Tried uninstalling, cleaning with their Registry Cleaner, Rebooting, Reinstalling and removing battery from phone etc. Same problem.

Then I tried on another PC system and still the same problem.

Also tried without antivirus and firewall (exited those) and still the same problem.

Called and spent 3 hours with Nokia Support on the phone and still unable to solve it.

Using latest Nokia PCSuite with Nokia N80 and with latest firmware at this date.

Well, You have donne all possible. Do you have software installed in phone?

  #8  
Old 03-08-2006, 06:48 PM
luketoh luketoh is offline
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Yes, I have installed other software in my phone. Is there anything wrong with installing software?

The thing is that only the Backup feature of the PC Suite is not working. Everything else works fine.

  #9  
Old 03-08-2006, 06:57 PM
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nj7 nj7 is offline
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Quote:
Originally Posted by luketoh
Yes, I have installed other software in my phone. Is there anything wrong with installing software?

The thing is that only the Backup feature of the PC Suite is not working. Everything else works fine.
Its possible. A corrupt file, in result of un installation, could do the damage. Uninstall one by one, an see what happens.

  #10  
Old 05-08-2006, 03:52 AM
LEO JAMES LEO JAMES is offline
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  #11  
Old 10-08-2006, 10:57 AM
luketoh luketoh is offline
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Yes, the 6.81.13 version of the PC suite works for Backup now!!

So, it was their software bug all along!


And in their release notes, they claim an ActiveX vulnerability.... no mention of fixing bugs.
 

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