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Old 23-02-2010, 10:32 AM
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Video: Anssi Vanjoki on the N97 and Symbian^3

At Mobile World Congress, I sat down with Anssi Vanjoki, EVP of Markets at Nokia, to talk about the Nokia N97. The highly anticipated device was released last summer and while it has been a commercial success for Nokia, it has been subject to a great deal of criticism from consumers for its software and underpowered hardware.
With the release of version 20 and 21 of the firmware, many of the software issues have been resolved. In the video, Anssi Vanjoki acknowledges the issues and explains how Nokia has learnt important lessons, which have been fed into the process of creating Symbian^3 and Symbian^3 devices. He says that "we have taken the learnings and when Symbian^3 comes out you can rest assured it will be perfect".

Read on in the full article.

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Old 23-02-2010, 10:49 AM
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How will Nokia deal with N97. Will it release more firmware updates?

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Old 23-02-2010, 10:54 AM
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Interesting stuff - am I picking up on this correctly or is Mr Vanjoki giving preview of fairly major (by sounds of it) new firmware for N97 or is this just a reference to the release of V2.1?

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Old 23-02-2010, 10:56 AM
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Thumbs down Poor hardware ignored, again

Notice how the issue of underpowered hardware was completely ignored, only software was discussed here......

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Old 23-02-2010, 08:23 PM
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Notice how the issue of underpowered hardware was completely ignored, only software was discussed here......
What could he have said or done about it?

"Oh, yes, it's underpowered according to some so we plan to give them a free upgrade to our future device."?

  #6  
Old 23-02-2010, 08:50 PM
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The damage is done.

It doesn't matter how "successful" the N97 fiasco was for Nokia in terms of their margins and profit recuperation.

What does matter is that the problems with the N97, and the continuing issues with the equally buggy E72, has damaged the Nokia name with many prospective (and past) consumers, perhaps irreparably. It's damaged them on a Toyota-failing-brake-pads level.

In order to turn things around in the higher-end market, they're going to have to release a device so stellar, i.e. another 'Jesus Phone', that makes the Nexus One and the coming iPhone 4.0 look like yesterday's news. Not an easy job, IMO.

And if they don't do it by the end of this year, the company should probably remain satisfied in profiting from lower end handsets in emerging markets, because they can kiss more developed markets goodbye.

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Old 23-02-2010, 09:55 PM
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Quote:
Originally Posted by Jimmy1 View Post
It doesn't matter how "successful" the N97 fiasco was for Nokia in terms of their margins and profit recuperation.

What does matter is that the problems with the N97, and the continuing issues with the equally buggy E72, has damaged the Nokia name with many prospective (and past) consumers, perhaps irreparably. It's damaged them on a Toyota-failing-brake-pads level.

In order to turn things around in the higher-end market, they're going to have to release a device so stellar, i.e. another 'Jesus Phone', that makes the Nexus One and the coming iPhone 4.0 look like yesterday's news. Not an easy job, IMO.

And if they don't do it by the end of this year, the company should probably remain satisfied in profiting from lower end handsets in emerging markets, because they can kiss more developed markets goodbye.
I agree that nokia will have to make a Jesus phone to gain back some support. When Nokia released the N95 it was a great phone with amazing features for the time it was released. But since then nothing much has happened at nokia(or from other manufactures in terms of hardware). Hardware hasn't improved that much and the software practically hasn't changed a bit! Nokia are gonna have to come up with something amazing or to another phone company I go!
I've also decided that now with any phone I get I will wait a few months after release and search around forums like this before I commit to buying one! Something I really should have done before buying this...

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Old 23-02-2010, 10:00 PM
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I don't believe that if there is a proven good handset on sale that people are so moronic that they wouldn't buy it because the same manufacturer were selling a crap device a year ago. Some people are shouting about how great the droid/milestone is, yet Motorola have been selling shite for years.

And the smartphone market is going to develop from new customers that Nokia are attracting with low cost Symbian phones, these are people will trade up. These are people who have no knowledge of, nor care tuppence about underpowered hardware and buggy early release firmware.

There is no irreperable damage here, except amongst a few geeks. Geeks do not a market make.

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Old 23-02-2010, 10:12 PM
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at papers

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I don't believe that if there is a proven good handset on sale that people are so moronic that they wouldn't buy it because the same manufacturer were selling a crap device a year ago. Some people are shouting about how great the droid/milestone is, yet Motorola have been selling shite for years.

And the smartphone market is going to develop from new customers that Nokia are attracting with low cost Symbian phones, these are people will trade up. These are people who have no knowledge of, nor care tuppence about underpowered hardware and buggy early release firmware.

There is no irreperable damage here, except amongst a few geeks. Geeks do not a market make.
Your comment makes my point. Nokia's remaining options for growth are in emerging markets.

Year after year of shoddy release, culminating in the twin disasters of the N97 and E72, damaged their reputation in most of Europe. North America? Well, they've been dead a long time there and are never coming back.

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Old 23-02-2010, 10:58 AM
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Impressed!

Honestly.....That was the nicest interview i have experienced from ANY executive! No BS, no excuses, nothing, he admitted to everything and explained openly and with reasoning. It is very very important that they communicate (to Nokia fans like me) in this way, giving us hope that they truly are willing to solve the problems, and really are evolving to bring out the best products for the consumer. This makes me really excited about the next coming months, as i am more than ready for the next flagship!:-)

Just a side note, i am partial in many ways, but i have to say that i am happy that Nokia is Finnish as Finns are really down-to-earth and honest people, it is difficult for me to imagine e.g. a large US corporation talk this openly about a product failure/problem (without giving lame excuses). Nevertheless, it all feels good now! Godspeed Nokia

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Old 23-02-2010, 11:02 AM
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The software discussion was in reference to v20 and v21 - those already released.

And hardware was discussed (perhaps not as obvisouly). It's important to understand that arond software releases you get hardware families (i.e. there's a [sometimes multiple ones] hardware family for each software release) - this is one of the reasons you can make platform phones more cheaply - it significantly cuts the cost of integration.

Quote:
Moreover they say, with regards to Symbian^1 / Symbian^1 family hardware platform, that "we stretched for too long, something which should not have been stretched".
To be fair, to my mind, that doesn't really excuse the internal C drive issues, but I think when most people talk under powered they are making reference to the processors and RAM, which is effectively fixed for the duration of a hardware family (and yes there is more to it than that, but... to keeping things simple).
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Old 23-02-2010, 11:05 AM
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Be interesting to see if they do any favours for N97 owners to compensate them for their "disappointing user experiences" and "unacceptable delay" in fixing it.

It's great to know they've learned lessons and are taking them forward into SF^3 devices (I sooooo hope they have because the backlash will be frightening otherwise) but it's a little frustrating to have be part of one of the largest Beta testing Guinea Pigs programme and paid for the pleasure. i.e. what's in it for me and the device I'm stuck with for another 12mths+?

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Old 23-02-2010, 11:14 AM
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Was the release of nokia ovi maps linked to the downfall of the N97 ?

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Old 23-02-2010, 11:37 AM
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Quote:
Originally Posted by snoFlake View Post
Be interesting to see if they do any favours for N97 owners to compensate them for their "disappointing user experiences" and "unacceptable delay" in fixing it.

It's great to know they've learned lessons and are taking them forward into SF^3 devices (I sooooo hope they have because the backlash will be frightening otherwise) but it's a little frustrating to have be part of one of the largest Beta testing Guinea Pigs programme and paid for the pleasure. i.e. what's in it for me and the device I'm stuck with for another 12mths+?
I think the software update to v20 / v21 is it (in terms of a fix). Yes it is not perfect - but it a massive improvement over the original firmware. Annoying to be a guinea big - absolutely. Is it ideal? No, but I'd rather they be honest about it. It's clear that the strength of reaction was a suprise and I think that more than anything is what they need to take away.

And yes we'll have to wait and see on S^3 devices. I think people should be realistic though. For example it is a new platfrom and updates will be needed - the difference is the technology and processes will be in place to provide them. And remember S^3 is a step on the road to S^4. A bit of common sense about how big companies operate is also necessary...

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Was the release of nokia ovi maps linked to the downfall of the N97 ?
No, this has been on the cards for a long time (as you'll see in another upcoming interview). Timing is probably around a desire to lead the market (i.e. navigation was always heading towards free...)
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Old 23-02-2010, 11:25 AM
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Guys, next time you have opportunity to ask something about Symbian ask if Nokia will allow OS upgrades in the future. It would be good for consumers that they could get the latest OS if their hardware is capable.
 

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