I could really use some help here. I put in a call to Sony Ericsson tech support four days ago. My call was immediately escalated to engineers, because the first two people I spoke to had no ideas. Here's the story: I got PC Suite installed (v1.3.1 upgrade off the SE website). The software seems to see the phone connected, neither backup or synchronization works. The sync software starts and see the little animation at the top, depending on which sync settings I have the appropriate status items say "Synchronization not started" then after a few minutes it pops up a dialog box called "Synchronisation error" and saying "Synchronisation failed" (I have to comment on how shitty their I18N is here). Anyway, ideas?
On a separate note, and this is worth a whole forum: PC Suite is truly the worst software I've ever seen. I am a s/w developer, and this thing is a piece of junk. Have y'all noticed how many processes it starts? And how much memory this hog eats? Sitting idle it's got: ElogErr, ConnMngMntBox, SCRFS, CapMan, BroadcastProxy, EPMWOR~1, mRouterRuntime, and audevicemgr running. I'd be ok about that mess if it worked seemlessly, but it bites. All of that is taking about an astonishing 55mb of RAM. Holy jeebus.
😮
You forgot to mention that the USB link to the phone is soooooo slow!
My Olympus digicam will shuffle 30-50MB of smart media in a few seconds, and the old Palm used to sync [exactly the same data as the p800] in a minute.
[quote="JulesG"]You forgot to mention that the USB link to the phone is soooooo slow![/quote]
Yeah, I guess it's hard to notice how slow the USB link is when I can't get it to work.. lol Also, I would imagine that even if I could get it to work, I still wouldn't notice, because the entire suite runs so slowly (loading, executing functions, etc.) that relatively it would all seem normal.
Maybe this is the not ploy of the s/w industry. If everyone writes slow software, it will all seem normal?? Jerkstores.
I blame the development of "high level languages".
Get some geeks to write something in Assembler (or hex) and it would work, and quickly. Nowadays, we get some offshore code-shop (sorry, India) to get 1000 programmers to build 10 lines each and wonder why it is a tad slow and buggy.
Bring back the Infinite Number of Monkeys -- I want Shakespeare!
[quote="JulesG"]Bring back the Infinite Number of Monkeys -- I want Shakespeare![/quote]
Not to go too far off topic, because I really do need help (with my original problem) here is the RFC for infinite monkey protocol suite.
:evil:
I must agree, guys - this software is a pile of horse-dung!
I made the mistake of leaving the connection manager in my startup and suddenly saw my games dropping into low FPS - WTF? Ah, my P800 software is eating all the resources. The only bit I like, is when you install the software - let's face it, it looks funky when it starts!! Maybe it's to try and fool guys like me 😃
I have removed the connection manager out of my startup, and only start it manually. After a sync, I log off and login again. That works for me....
Vex, are you runing this on a dev. box? I noticed that when I first installed there were long, long hangs and delays while OLE went off to try and talk to Outlook. Only after I re-installed a new version of Outlook (2000) did everything pick up and start working.
I also note that the SE kit doesn't work with non-NT stuff, so Win2K upwards seems the only reliable stuff).
Rob, it is a hot sunny day, time to slope off to Exchange Square bar old chap, after all, it is a Tuesday.
8)
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JulesG - I second that! Time for a few pints...
[quote="JulesG"]Vex, are you runing this on a dev. box? I noticed that when I first installed there were long, long hangs and delays while OLE went off to try and talk to Outlook. Only after I re-installed a new version of Outlook (2000) did everything pick up and start working.[/quote]
Jules, I do often develop on my workstation (where I am trying to get PC Suite to run). Why should that matter? It is WinXP with OfficeXP (a.k.a Office2002). I have run "Detect and Repair" and read through all the relevant registry entries -- it all looks right.
Btw, you might be right about the non-NT stuff. Not that I've personally tried it, but I've seen lots of posts on this and other boards about that.
"Dear God, please do not make me have to write my own sync software... PLEASE. I guess this is what I get for not giving to homeless people on the subway."
[quote="JulesG"]You forgot to mention that the USB link to the phone is soooooo slow!
quote]
Because it is not USB connection at all. It is SERIAL.
The USB sync station (and DCU-11) is merely USB>serial converter.
The connection is serial and run at serial speed.
I downloaded and installed 1.4.2 -- it seemed to make it closer to working, but still the backup and the sync failed.
I am close to cursing, but my jedi ways preclude that. 8)
[quote="Anonymous"]Because it is not USB connection at all. It is SERIAL... and run at serial speed.[/quote]
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oooh.
Can you change that speed? Remind me to check out whether it can be ramped up or down on that COM port -- if this is the case then might also be vexs problem if the port is set too fast?
Yes u can change the speed of the usb cradle connection maybe vex could indeed do something with that :angel:
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I am running the PC Suite 1.3.1 in my Toshiba 320CDT with only 64MB RAM without any problem. I have Norton AV, Yahoo Messenger, Date and Time Manager, Chikka, Flashget and Quicktime running as TSR and I have 2 applications running in the background. Looking at the Windows Task Manager, the mentioned files are using my memory as:
ElogErr.exe 304K
CONNMN~1.EXE 740K
CapMan.exe 1,148K
BROADC~1.EXE 1,176K
EPMWOR~1.EXE 1,088K
mRouterRuntime 1,220K
Audevicemgr.exe 592K
SCRFS.exe 168K
-------------------------------------
TOTAL 6,436K
With this, no problem on sync, backup and installation.
[quote="Anonymous"]u can change the speed of the usb cradle connection maybe vex could indeed do something with that[/quote]
Good suggestion, but I've tried it :-/ You can change the speed in the P800's Control Panel | Connection | Cable settings.
[quote="MaxLinux"]TOTAL 6,436K With this, no problem on sync, backup and installation.[/quote]
Very interesting. I wonder what other people are experiencing... And now I really wonder if this is somehow related to my failure to sync?
Btw, IMHO 6.5mb is still ridiculous. My old palm sync software used to consume a max of 1.5mb, and I thought that was a lot.
OK, so you've checked speed, software version and Outlook is available as an OLE without hassle.
You have anything else running off your COM ports?
When I put the Palm stuff onto a W2K Server notebook, I initially had some problems with the way in which the COM port listener could not actually listen on the port because W2K doesn't let you do that.
Assuming you had the Palm on the same box before the P800, could either a) that patch, or b) the absence of that patch be interfering -- I know you're on XP but IIRC they use similar device drivers.
[quote="JulesG"]OK, so you've checked speed, software version and Outlook is available as an OLE without hassle.
You have anything else running off your COM ports?[/quote]
I checked the speed, and reduced it to 57600 (I've tried everyspeed), I'm running 1.4.2 (pc suite), and when asked for OLE security, I grant it. Nothing else is runnin on the COM ports.
As of this morning, just with fiddling, I did manage to get some of my notes and tasks to sync with my phone, but only once -- and it failed at the end. So now, some of them are in my phone. I am seriously confused by all of this. The software definitely sees the phone, the backup starts to work (it even lists one of the pics I took on my phone on my pc during it) but never finishes, the sync has synced notes ands tasks once, partially. The rest doesn't work at all. I was unable to repeat the performance this morning.
Vex i found this on a nother forum where someone could not install the suite and get it to work maybe it helps u or anyone else
Greetz :angel:
Version 1.3 of DCOM98 is available for download at
http://www.microsoft.com/com/dcom/dcom98/dcom1_3.asp
How to check if DCOM98 version 1.3 is installed:
1. Select Run... from the Start Menu.
2. Type regedit and press Enter to start the Registry Editor.
3. Find the following key in the Registry Editor:
HKEY_CLASSES_ROOT\CLSID\
{bdc67890-4fc0-11d0-a805-00aa006d2ea4}\InstalledVersion\
4. If the key is set to at least "4,71,0,3328" you already have
DCOM98 version 1.3 or later installed."
[quote="vex"][quote="MaxLinux"]TOTAL 6,436K With this, no problem on sync, backup and installation.[/quote]
Very interesting. I wonder what other people are experiencing... And now I really wonder if this is somehow related to my failure to sync?
Btw, IMHO 6.5mb is still ridiculous. My old palm sync software used to consume a max of 1.5mb, and I thought that was a lot.[/quote]
I've no idea how it allocates memory either, but usage total for those processes on my PC (Win2000, 196Mb memory) is 46.5Mb, and no problems syncing.
[quote="Anonymous"]Vex i found this on a nother forum where someone could not install the suite and get it to work maybe it helps u or anyone else[/quote]
Tyvm... I won't be back to my home computer until tomorrow, but I will let you know what happens.
Btw, if any of you are interested, I've also been working with SEUS' cust. serv. I've spoken to four people, over a 6 day period. They told me their engineers were reviewing this problem as of Monday. I spoke to someone yesterday who said I would be hearing from them either way by 10am EST yest., of course -- no call. crickey.
Okay, I got my PC Suite working. I found out the problem, but I don't know why yet. I found that if I disable my second processor (i am running dual xeon-2ghz, with hyperthreading) it works perfectly. This was very disturbing... So I wrote a software patch for PC Suite which forces all the executables to run against only one proc. However, while my patch succeeded to do just that, that didn't cause it to work. So far ONLY disabling my second proc gets it to work properly. I am runnin WinXP Pro.
I spoke to a friend who is running his PC Suite (for P800) on W2K with dual P6-800s and it works fine with both enabled. Strange.
Any ideas??
I found out that in PC Suite 1.4.2, you don't have to tap your phone [CONTINUE] during backup anymore. It will restart your phone by itself and all you have to do is sit back & wait for backup to finish.
Spooky. No ideas, but glad you've finally got it working.
Now you too can enjoy the delights of possibly the slowest sync in existence, but it is handy if you need to time paint drying 😃
[quote="vex"]Okay, I got my PC Suite working. I found out the problem, but I don't know why yet. I found that if I disable my second processor (i am running dual xeon-2ghz, with hyperthreading) it works perfectly. This was very disturbing... So I wrote a software patch for PC Suite which forces all the executables to run against only one proc. However, while my patch succeeded to do just that, that didn't cause it to work. So far ONLY disabling my second proc gets it to work properly. I am runnin WinXP Pro.
I spoke to a friend who is running his PC Suite (for P800) on W2K with dual P6-800s and it works fine with both enabled. Strange.
Any ideas??[/quote]
May sound like a mad suggestion, but is your machine just too quick for the PC suite? I know I've had it happen to me in the past with software that was poorly written in the first place. In fact, didn't Win95 OSR1 have a problem with the initialisation phase for AMD K6-2 350's and above. The initialisation code was finishing before another thread that it was relying on and the whole OS would fall over. Good old MS had assumed the initialisation would always take a longer and so didn't test for completion.
Unfortunately, if this is the case, there isn't a lot you can do about it.
[quote="Bassey"]May sound like a mad suggestion, but is your machine just too quick for the PC suite?[/quote]I wouldn't be surprised. As I mentioned in a different thread, I am in conversations with some folks at SE who I'm told might be able to help. We'll see.
It wouldn't surprise me if it was too fast, especially considering how slow that software executes, and how many different processes there are. Me and some of my ubernerdian friends are theorizing it is a device driver that is actually not supporting the two procs. It seems the suite of software is written in part by Symbian, SE, and Teleca. Probably they didn't integrate well.