What's up with SE USA

Dude...u should have read the several threads created on SE service centers.. It woulda saved u a headache.. Do a search under my name and you'll see.

I did read your post, actually that is why I send it to the SE in Minesotta. Why did the give you R2D but gave me R1D?

The point of my stories was that I was not going to get upgraded at all according to the help desk. I did tell members to "take the chance", but I never could guarantee what those people would do. You must understand that anyone you talk to is part of a SE help desk. They apparently are not in the same facility as the techs that perform the service. Being that the help desk reps are clueless they can easily send misinformation to and from the techs. With that said did you even check to see if the phone you sent in was your phone. They apparently were just exchanging phones that they were getting in. Look at your IMEA number and check if it�s the same phone you sent in. So all in all, they told me that they could only offer R1D, but I somehow was upgraded to R2D which they say they don�t have. Moreover, they said they weren�t even going to touch my phone at all, but simply replace it. I wish I can find out which technician worked on my phone. The obvious communication gap between the technicians and the help desk reps is very bad for the company.

I know man, I'm not making you responsible in any way, your original post is clear. As was your case the phone I got has my Screensaver on it, (scratched at the bottom and a couple of bubbles.

I just don't know if I should try again and hope I'll get R2D this time. I still don't understand why the would use different firmwares to upgrade...

I think there's a place in Philly that upgrades for $20, maybe I'll try to find them and pay them a visit or mail my phone to them.

Thanks for following up anyway

My phone is in MN and due back in a few days. Your post is scaring me, what the hell do we have to do, fly to Euope twice a year. I have purchased 3 P800's one for myself :cry: and two as gifts. This may yet prove to be a poor choice. Why do I feel like a lab rat in a maze.

You know, it could go Either way because Bigfeet got the right upgrade.

I would call them and nag them a couple of times just to make sure though...
Good luck

As of now that SE center is out of control. I called them this morning to complain about my incidence. The reason I thought it was important was because I had to figure out if I could rely on them when future firmware revisions are released. Despite the troubles I went through there was still to progress or effort on their part to identify and rectify the big flaw in the communication process. All I can say is for you to cross your fingers. More important what I would suggest is that you type a memo on that paper you are supposed to wrap around the phone and state: �Need firmware upgraded to R2D or Later�. I think the reason why I lucked out was because I did write that note on that piece of paper and a tech probably noticed that and made sure I didn�t get an older firmware. However, if you only talk to the help desk no matter what you tell them they will not relay the msg to the techs correctly. In all circumstances you MUST speak to a supervisor. They are the only ones that can get in contact with the techs.

By the way nagging will NOT help. They will only get mad at you and nothing will be resolved. I got my upgrade not because I got pissed but probably because a tech looked at the note on my phone and knew what to do. However, the help desk will never give you the correct information. I have sent in 5 phones to them in the past 3 years and I only spoke to one supervisor that was nice and went the extra mile to help me out. However, I asked for her and she no longer works with the company. Everyone else is clueless. If it helps explain to them what happened to me and hopefully they will recognize that it is a reoccurring problem.

One more thing what I didn�t get is why�d they tell you guys that they are not sure when they�ll get the upgrade. I now own a kit and have the ability to perform an upgrade so I have a bit of knowledge of what they are able to perform. The only thing I need to do from now on is download the data log to upload to my unlocker/flasher. With that said if they had the latest data log once they should still have it. It�s not something that comes and goes or is a one-time use device. So since they flashed mine with the latest firmware they should have that same data log still. Weird�

I called 1800 ericsson and I actually got a really usefull person to help me.

She verified they do have r2D and send an email on my behalf to the repair center, on top of that now thwy're paying for shipping and handling and I send them my phone again with around 5 different notes saying Please upgrade to R2d or later. This phone was NOT upgraded on a prior incidient.

This is what the lady told me to write.

So I'm back to my Nokia 8290 for about week.

Wish me luck

For me I apologize to SE Repair when I received my phone back on Fri. it had R2D, R5A, R2A16, R3A12
And, as if by magic, my 128 Duo arrived the same day from Brando in HK

I'm glad to hear that somethings are starting to go right over there.. It might be because I wrote their headquarters several times to alert them of the incompetency of their employees. Or maybe they got the hint when several customers would call in to complain. It's sad sometimes how things could get to the point where consumers have more information on an item then the employees of a company. The least we could do is alert them of the red flags. However, when comsumers are faced with customer care reps that are not willing to help, but simply plead ignorance it leaves very little room for corrective actions. I wonder what lit the fire under their butts. That's why I think their gesture for paying for shipping and handling is a show that they have really been messing up.