orange giving me the runaround on my dead p800

I got my new battery cover in the post last monday as promised.

Reading about the Orange technical department on P800forums makes me furious

... they tell me that I don't have Orange Care anyway!

OK, so that's partly my fault - after being on Orange for years and having Orange Care as standard, I'd assumed that it would still be the case - and I'd had nothing to say otherwise.

But they COULD have told me that the first time I spoke to them, rather than being so bloody difficult about it all - all they've done is waste my time and their own!

I'm actually relieved, to be honest, that I don't have to go through them to get the problem sorted out!

I could whinge about Orange customer service but I shalln't as I don't have orange care (i don't have a choice - it's a company phone). My P800 was a dud so it had to go back to SE under warranty - it took 2 months to get it fixed.

Anyway, it came back with much newer software, no orange startup screen - 😃 - and a new, decent charger. Worth the wait.... just.

What was wrong with the previous charger then??

woozle,

Please don't press the blue buttons - They are only used to alert the moderators of posts that are in violation of the forum rules.

-Thank you.

I didn't do it on purpose - but it would have been nice if it had given me the option to back it out rather than just do it! 😞

I had terrible problems with my T68 6 months ago (or so) and I found customer service was always dependent on the person you were talking about and the time you call.

I too was referred to technical, which didn't call within the 7 days, so I called back, got a nice chap who went through all the different options on the computer he had to diagnose the problem until it made the decision to replace the phone. That's the thing, it's not the operator who makes the decision, it's the computer they are tapping into, so it pays to make the right noises.

Since then I've spoken to people in the data centre in Bristol and had either someone who is VERY helpful (call about 5pm), or someone who refused to call me back to sort out an issue with MMS and GPRS (like it didn't work) and insisted I call them on their mobile number in the middle of the day and then lied telling me it was a free call. Hello, I'm not stupid, calling a mobile number from a landline costs 30p (or so) in the day.

I was shocked at the attitude, but apparently their call centre can barely keep up with the number of calls now Orange have really pushed data, WAP, GPRS and this crazy "Learn" thing on the tele with that under-aged nazi in charge of the training centre.

8)

Henry, I'm rolling on the floor - your last sentence was very funny!

Yes, if I was the MD of Orange, I would fire my advertising agency! Their ads are the worst I've ever seen. Remember the one where the guy has the funny nose - that is horrible.

Same goes for O2 -they're trying their best to make themselves look 'cool', but their advertising agency needs to be changed - and very fast. I don't think O2 is winning any customers with their crap ads.