I'm very disappointed in RAF Electronics in Amsterdam (and likely the whole chain). I bought the phone from them, and even had a flash update done once before in April, but now they're charging 25 euros for updating the phone! Even under warranty!
If you want it done free, they'll send it out and you'll have it back in 2 weeks, so they have you by the testicles. Their "Service Point" certainly isn't one...unless you want to be ripped off.
What gets me is that their nickle-and-dime attitude. I asked the acting manager, Mark Tromp, why they're suddenly charging and his answer was that since some other group in Amsterdam is charging, why shouldn't they? Er...because your customers would be ANGRY? Idiots.
I'm writing a letter to SonyEricsson on this. I was going to buy a DVD 6-channel stereo system a the RAF in Hilversum, close to where I live, but I won't give them any of my business anymore. I'll take my few thousand Euros elsewhere.
I would encourage all other Dutch-living P800 users to give them grief over their egregious "service" policy. The folks in the UK sometimes complain about service, but there at least you have watchdog agencies to report this to...in Holland, there IS no service support (besides a toothless Consumentumbond consumer group).
It's really a shame...so much for loyalty.
Well, it's free in Assen and Heerenveen, but I guess that's not really close to you. I've heard before that they charge for it in Amsterdam, and I think it's real bad of them. But I don't beleive it's "illegal", so I'm afraid writing SE won't help much :robot:
What bothers me about this approach is that they've got service points and customer support mechanism in place, but now they've decided to charge customers who are under warranty to use it.
If we all decide to send the phones in to SE, then they'll get easily overwhelmed and we'll see a change in policy, but not without our phones being gone for 2-3 weeks, at best.
Or, we as consumers can complain about extra fees. We can make our displeasure known by bitching and buying in places where we're supported.
EU law says that the onus of responsibility lies with the dealer - not the manufacturer - if a unit is defective or fails in under the manufacturer's warranty. I'm going to speak to a few lawyer friends (who also have P800s) about this different situation. Under EU law, consumer action is more easily taken via lawsuit than under normal Dutch law (which does not favor the consumer at all).
A few of us are fed-up with being jerked about by dealers who love to wash their hands of customers after the sale...sounds like it can be time for a fight.
This could get interesting. 😉
Hi
Here in Sweden there is one central(middel of nowhere) place for upgrading. This place is paid by SE and retailers could send the phone there with no cost to get upgrades. It takes about 2 weeks.
My retailer has told me that he has bought upgrade equipment from SE and that he as an extra service to his customers offers upgrades for 25 Euro with no waiting time(about 1 hour) at all.
If SE is not paing for upgrade equipment to all retailers I am having a hard time blaming the retailer for increasing the service, even if it costs extra.
Stefan