Hi again,
Sorry for this rather rapid posting but I just had this one story that this guy posted on the Thai website I'm moderating (www.pdamobiz.com - it's a Thai PDA site) and IT IS VERY DISTURBING. He had a bad pixel on his 6600 and send it in to a repair center - when he got it back, his 6600 has scratch marks from the tools that the technician used. When he asked about them, he was told that the 6600 is difficult to open up and carry out service on and that scartches are the norm and are expected Huh? Is this true abroad as well? Am I to believe that this kind of "service" is now acceptable on this almost US$500 phone? I'm about to get a Boby Glove Cellsuit for my 6600 - but now I'm thinking heck why bother? If I have problems and I need to send it in for service...it might come back with scratch marks - and that's the norm, so why bother?
Thanks for the feedback!
Kajjy wrote:Hi again,Sorry for this rather rapid posting but I just had this one story that this guy posted on the Thai website I'm moderating (www.pdamobiz.com - it's a Thai PDA site) and IT IS VERY DISTURBING. He had a bad pixel on his 6600 and send it in to a repair center - when he got it back, his 6600 has scratch marks from the tools that the technician used. When he asked about them, he was told that the 6600 is difficult to open up and carry out service on and that scartches are the norm and are expected Huh? Is this true abroad as well? Am I to believe that this kind of "service" is now acceptable on this almost US$500 phone? I'm about to get a Boby Glove Cellsuit for my 6600 - but now I'm thinking heck why bother? If I have problems and I need to send it in for service...it might come back with scratch marks - and that's the norm, so why bother?
Thanks for the feedback!
Nope... Nokia Care Centre will not do this and there should not be any scratch marks after repairs/servicing. Definitely not a "norm". Think the service personal is trying to "pull a fast one".
Hi all again,
Right now, I'm waiting for the photos of the 6600 before contacting Nokia about this issue. I've always felt that we in Asia always receive sub-standard support service - and this just proves it. Let me elaborate on my little story.
Basically, our member took in his 6600 for "Service" (the screen had developed some bad pixels) at the IEC's Easy Fix Center in Rama 2 (IEC is supposedly Nokia's preferred partner in Thailand.) To cut the long story short, his 6600 was returned to him, after various delays, with a number of scratches and dents in the phone's outer casing. On inquiring about these scratches and dents, our member was given the answer that "This particular model (6600) uses clip locks and therefore when this model comes in for service, it must be forced open EVERY SINGLE TIME and that scratches and dents such as these are almost UNAVOIDABLE".
Our member then asked the service personnel if anyone else had ever complained about these scratches and dents - to which the service personnel responded "No, not really".
Our member then informed the personnel that this is NOT the kind of service that he expects at an OFFICIAL Nokia partner service center and he, for one, would not stand his almost US$500 phone being mutilated this way, as he had always looked after his 6600. He then asks the personnel if the service center will take responsibility for this incident - the reply was that there is no such policy.
To be frank - I'm shocked at such a statement. Being an owner of a 6600 myself, I'm very distressed. I've had it for barely 2 weeks but when the time comes for my 6600 to go into service, there's a high probability that it will come back mutilated? Are you kidding me?
Anyway, like I said, I'll post the images once I get them.
Thanks for reading!
Having your phone scratched,dented grazed etc when serviced is about as acceptable as going for a haircut and coming out bald,
I suggest treating this in the same manner as you would a hairdresser in that situation. 😃
Looks like ur member's 6600 was serviced by an inexperienced technician.... or a totally untrained fellow. I had my 6600's antenna/speaker replaced before and the set came back in perfect condition.
It is not easy to open up a 6600 compare to those models with changeable covers. However, with proper training or sufficient research over the internet, one should be able to open it up without any hassle or damage to the set. There are a lot of sites with detail instructions on how to disassemble a 6600.
Wirelessly posted (SonyEricssonT68/R502)
I had the same problem here in greece:i take my 6600 in NSC for repairing the joystick and when i took it back the rear was full with scratches.i didnt saw it when i was there but when i was home.My 6600 has another software region (from UAE) but i bought it here(greece) not from UAE!I demand for replacent phone from the shop i bought it but they took my phone to there service to change the joystck & they cant hear anything about a new one.Nokia gave me i paper saying about the phone replacement but nothg
Wirelessly posted (SonyEricssonT68/R502)
What can i do ppl?Sue them?I dont have my phone back from the shop service yet, but i dont want to imagine taking it back with more damages again!! 😞 the mor*ns! Sorry for my english. George