Does anyone know how I can contact Nokia directly?

Of course, you can and should expect that a device sent for repairs is returned fixed (and with no extra/additional scratches or other damage)!

And if you don't, you - obviously - do not have to accept a damaged product back. Nobody shouldn't. I wouldn't.

Personally, I do find it very, very hard to believe that any manufacturer of any product (especially not one in a position like Nokia) would actually support/accept any of their partners damaging products services under warranty or otherwise.

And I can't understand why you would think so from a single instance?

And, should that still happen to you, in every repair center you could always demand to speak to a manager or whomever is responsible.

Personally, I think you're making too big of an issue of one person's single experience (especially if it isn't your own, as it seems).

You could, simply call the store in question yourself, and ask them what their policy is (and make a note of whom you talk to & when, and should you have problems of your own, refer to the person & discussion). [If you do, please, come back and report to us what they said.]

Or, alternatively, have your phone simply serviced in another store, if you find the one in the report suspicious (I'm pretty sure it is not the only one in your country).

My experience with broken phones has been that service centers do fix them, if they are fixable, and often they do some extra stuff free (update firmware even if the problem wasn't with it, replace a cover even if that wasn't the problem I brought it in for, etc.).

And, in any case:

Nokia Thailand/Bangkok
108 Bangkok Thai Tower (9th Floor)
Rangnam Road
Rajtevee
Bangkok 10400
Thailand

Switchboard phone number: +6626427020

Hi N/A,

Thanks for the respond. This isn't a single instance, I've just pointed out one. There are others and if you are interested in reading about them (they're posted in Thai), let me know and I'll give you the link - I'm not sure if I can post links to other sites here.

All the responds that I have gotten here have been nothing but surprises - "I wouldn't accept it", "that's not right", "no, Nokia doesn't do that" I'm not sure if you are Thai or not but I find that Thai's are generally too forgiving. We let things slip by - this is cleary demonstrated by some of the comments posted in respond to some of the complaints:

"All of Nokia's technician that I know are very skillful - scratches and grazes on the 6600 are almost unavoidable because it's very difficult to open up this model. In fact, I think you should be greatful that they fix your phone"

"The skills of technicians at these repair centers vary and it depends on your luck - if you're lucky then you'll get a skilled technician that can cleanly open up and close your 6600 - if not then it's just your bad luck"

Things are just different here in Thailand. I don't know if Nokia service centers abroad tell you that they will call you to give you a quotation by the end of the day and then don't contact you for the next 2 days - you have to call them back to see what's happened to the promised quotation - but it does happen here.

Another woman send her 6600, which failed to respond to key presses, in for repair. It came back with scratches, grazes and dust particles in the inner side of the screen-side cover - compliment of the technician. As I said before, we are too forgiving - all she did was posted a complain. Then no one knows about it, no one does anything about it - and here we are, with scratches and grazes becoming the "norm" here. This sense of "normality" goes right through to the service centers and people who complain about such matters here are regarded irritably as being too fuzzy - that's why I wanted to get opinions from abroad.

You're right that it's not my very own 6600 - and to be honest, I don't want to experience it first hand. I just happen to moderate some sites and so come across these complaints. So I guess I should just wait for it to happen to me and then complain. I'll be sure to let you know when that happens. My sincere apologies for sharing my concerns with you all.

No need to apologize, but as I mentioned, why not contact the repiar centers directly and ask them. And you have the Nokia office info above, too. 😉

N/A wrote:No need to apologize, but as I mentioned, why not contact the repiar centers directly and ask them. And you have the Nokia office info above, too. 😉

The thing is that the respond that the we got was from IEC - they are Nokia's preferred partner in Thailand. You would see their centers as "Nokia shops" and only on the bill and documents do you see them as IEC.

Here is an exerpt from their page:

"Under a contract with Total Access Communication Plc. (TAC), who is one of
the digital cellular phone operators in Thailand, IEC is an Airtime Provider
of DTAC1800. As an Airtime Provider, IEC is mainly responsible for acquiring
new subscribers, providing bill collection system and providing customer
service through IEC Service Center and tele-consulting services IEC Call Center.

For repair and maintenance services, IEC has well-trained engineers and
technicians with quality equipment and spare parts to fix the errors at high-level
components of each product. Furthermore, IEC's Service Centers have been appointed by NOKIA and ERICSSON, the major mobile phone manufacturers, to
be their official representatives providing professional repair and maintenance
services to all customers. "

That's why I'm hesitant to contact Nokia (Thailand) because it is their official rep that told us that they will not take responsibility; that's why I wanted to see if Nokia has this policy worldwide.