UK -vs- USA 6600 Nokia support

2 replies · 1,761 views · Started 15 June 2004

scoggin 15 Jun 2004, 22:57

I bought a 6600 last summer from UK, using now in USA. Nokia USA tech suport will not offer any support for it. Anyone else experienced this?

JasonT 17 Jun 2004, 12:09

scoggin wrote:I bought a 6600 last summer from UK, using now in USA. Nokia USA tech suport will not offer any support for it. Anyone else experienced this?

Did you stay on the line and complete the survey then talk to a customer service rep? To be honest, Nokia USA reps can't even tell you the correct firmware version for your phone. You'd probably do better shipping it back to the UK (turn around for service for TMO-USA w/ nokia is 21 days).

N/A 17 Jun 2004, 12:23

If you call them and don't specifically say where you bought it (it shouldn't matter), does it help?

Also, what kind of problems do you have with it? What kind of support do you need? Maybe we can help you here?