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Outbound Mail (SMTP - Telstra)

5 replies · 3,771 views · Started 27 August 2004

:con? I have just purchased a Nokia 6600, and so far am reasonably pleased. I'm in AUS, and am connected to Telstra.

I have been trying to get outbound e-mail working without success.

Inbound (via IMAP4 from my own server) is fine, but outbound via mail.bigpond.com just doesn't work. There's no error message, which makes it all the more frustrating. The phone connects, says "sending mail" for a few seconds, then disconnects, leaving the mail in a "queued" state in the outbound folder.

I've tried changing settings to another SMTP server, just to make sure that I am actually making an outbound SMTP connection (to a server that I control) and everything is OK there (obviously I can't use it, as I don't want to have to allow relaying from every teltra IP address!).

I have called Telstra twice, and got typically useless responses both times, like "are you using POP3" and "let me send you the configuration files again". I even changed the outbound mail server name to each of two different IP addresses that were given to me, in case name resolution was dodgy.

I am using the Telstra.internet AP, which seems to be configured OK. I can browse to anywhere on the 'net, and do anything else I want, except send bloody mail.

Anyone else ever suffered something similar?

N/A wrote:You must use Telstra's SMTP server for outgoing mail.

Do you work for Telstra? You sound just like one of the knobs on the end of the phone...

The entire problem that I have is that it won't work (yes, even with Telstra's SMTP server)

No I don't work for Telstra, but whomever your operator is, you must use their SMTP server (nobody elses SMTP server will work). If their SMTP server doesn't work (or they don't have one), you can't send email. As simple as that.

If you already have their SMTP server name (or IP address), and using it is not enough, then the only other thing that can be wrong is the GPRS Internet Access Point settings or your rights to use it. (if GPRS Internet access works for, e.g., Opera, then it is back to the operator's SMTP server again).

If you can't work it out with Telstra, switch to another operator.

N/A wrote:No I don't work for Telstra, but whomever your operator is, you must use their SMTP server (nobody elses SMTP server will work). If their SMTP server doesn't work (or they don't have one), you can't send email. As simple as that.

If you already have their SMTP server name (or IP address), and using it is not enough, then the only other thing that can be wrong is the GPRS Internet Access Point settings or your rights to use it. (if GPRS Internet access works for, e.g., Opera, then it is back to the operator's SMTP server again).

If you can't work it out with Telstra, switch to another operator.

OK. Firstly, the only reason that you can't use another SMTP server is the assumption that the server is configured for anti-relaying (as all servers should be). If I wanted to open my own SMTP servers to the world and allow relaying from anywhere, I could use any SMTP server that I choose... OK?

Secondly, Opera is fine, and all other GPRS functions are OK.

Thirdly, mail.bigpond.com (which is aliased to 2 mail servers, both of which I have tested independently, via IP address) are not down, nor are they likely to blame. My feeling is that there is a problem in the handset, perhaps a firmware revision problem.

I was really seeking to clarify this suspicion.

Black Maggot wrote:OK. Firstly, the only reason that you can't use another SMTP server is the assumption that the server is configured for anti-relaying (as all servers should be). If I wanted to open my own SMTP servers to the world and allow relaying from anywhere, I could use any SMTP server that I choose... OK?
Only if your operator passes through such SMTP traffic. Most don't these days (i.e., they block SMTP protocol access to any servers except their own).