Bye bye SendoX

I have to agree with you, in most of the points... 😞

One of the biggest problem is the fact that firmware updates depend on operators.... that is very crappy...

Absolutely agree with you...

for me the big problem is : what can i do with my sendo x? I have spent 370 euros for a phone than i can�t use and i can�t sell (bugs, bugs, BUGSSSSSSSS) .
Please could you give some advice? I can�t afford to throw it to the rubbish (it�s a lot of money)

i�m getting crazy about this :frown:

Wireless Monkey wrote:Good bye. Sendo X is dead in Spain.

But before leaving this forum I wanted to post a thread just to advice something to Sendo (via plynkikev):

I know that Sendo X was an actual adventure for Sendo (problems with MS, ancient architecure Nokia Symbian...) but you missed your goal. You thought: "We will do the best Symbian phone on the market!" yeah, cool! Have you ever tried to have a beta-tester?? You can't put on the market a product that is not even a beta version!

You have to learn from Nokia: THEY NEVER HAVE A PROBLEM!! Of course, they DO! But apparently they don't! You don't have to tolerate posts like those you can read in this forum!! It's the forum where people speaks the most about SendoX... and what does people see!??! JUST TONS OF PROBLEMS! You thought that hearing consumers would be a great move, you would improve your product at users will... let me help you: WAKE UP! This is a very aggressive market!! And nobody tolerates errors.

I had a big faith in SendoX. And I'm sure that for other countries the SendoX experience is not that painful, but in Spain you made the big error. You don't have to depend on a mobile operator... NEVER! Release a good product, and then let the destiny speak...

In fact, I don't know why I'm doing this... maybe cuz I really like you guys, but I know that my words will be misunderstood (in part because of my english, I'm sorry) and that lots of people will say that this is an attack to Sendo... I assure you that it's not...

If you don't have the image (nokia can sell a shity phone just because of its name) you can't play with it...

OF COURSE, I'm not saying that you don't have to have some feedback with users!! But in another level please...

Keep up the good work

euphoriauk wrote:Wireless monkey - For gods sake it's Sendo's first smartphone. Personally i would like to say thank you to Sendo for providing me with a great smartphone and providing the level of support you don't generally get from other manufacturers.
Just a few good points:
1. Firmware updates - i have very few problems now and the minor ones i do have are due to be fixed in forthcoming s/w releases
2. Online support - great FAQ system and option to submit queries direct to Sendo
3. Tech specs, training documents & emulators - very comprehensive and useful
+ many more
Looking forward to the accessories (BT headset, keyboard, cradle, carkit etc) due very soon

Keep up the good work

I wouldn't have quite so much faith in the next firmware upgrade. I have recently upgraded my firmware and now have problems with signal strength and receiving SMSs that I never used to have.

Also I have to say, it's nice to see a British company trying to develop a market leading device but the fact that it's their first try can NOT be allowed to become an excuse. It's also my first smartphone but I paid a lot of money for it and I expect it to work. Not just when the wind is blowing in the right direction but ALL THE TIME. This is a phone. It might have a lot of extra functionality but first and foremost it has to a reliable communication device.

In order to run my business and provide the level of support my customers expect from me I have had to swap my SIM into an old Nokia series 40 handset and return to my Palm Tungsten.

It's a hell of a lot less convenient than having a single device to do everything but IT WORKS ALL THE TIME.

I hope that the next firmware release does sort out the problem but I am not really so confident anymore that it will.

I feel the same about my Sendo X.

Since the update the reception is worse. I try and make calls and the phone just won't and comes up with calling and then disconnected. The web browsing is sporadic as is the sending of MMS.

I too wish I hadn't got this phone and feel like I have wasted a lot of money on it.
Also since the last firmware update there has been no hint of when the next one will be out and wether it will fix the bugs.

I can't wait for my contract to be up in January so I can get another phone :frown:

locutus_uk wrote:I feel the same about my Sendo X.

Since the update the reception is worse. I try and make calls and the phone just won't and comes up with calling and then disconnected. The web browsing is sporadic as is the sending of MMS.

I too wish I hadn't got this phone and feel like I have wasted a lot of money on it.
Also since the last firmware update there has been no hint of when the next one will be out and wether it will fix the bugs.

I can't wait for my contract to be up in January so I can get another phone :frown:

I only hope sendo works good in next firmware update....
or else :icon13:

How negative does this thread wanna be??!! Maybe its just me who thinks this is the best phone available. Surely its positive points outweigh its negative ones. This phone kicks arse, what is there better??

About the beta testers, you gotta remember that Sendo are a small company and therefore have less to spend on testing than the likes of Nokia. Having said that this phone is more stable than any Nokia I have ever had.

And what many do not seem to understand about the firmware is that operators and Sendo sign a contract. In which the operator customises the FW and that they must approve it and any future updates. It is the operators fault, not Sendo's. Please remember that Sendo are one of the only companies offering a downloadable update. If you bought a Nokia you would have to send it away for a week. IT IS EXACTLY THE SAME WITH THE SIEMENS SX1!

The Sendo X is by far the best smartphone around, followed closley by the SX1 and 7610.

To the idiot who says that the old version of Series 60 has too few users compared with the new one. Isn't it obvious that the older version is much more popular?? So support is NOT rapidly declining. The following phones use S60 v1.x

Sendo X
Siemens SX1
Nokia 3660
Nokia 3650
Nokia 7650

Whereas the newer S60 v2.x is only used by 2:

Nokia 7610
Nokia 6600

Simple maths says that:

greater choice of phones that have been around longer > newer phones around for much less time.

mart_is_good wrote:How negative does this thread wanna be??!! Maybe its just me who thinks this is the best phone available. Surely its positive points outweigh its negative ones. This phone kicks arse, what is there better??

About the beta testers, you gotta remember that Sendo are a small company and therefore have less to spend on testing than the likes of Nokia. Having said that this phone is more stable than any Nokia I have ever had.

And what many do not seem to understand about the firmware is that operators and Sendo sign a contract. In which the operator customises the FW and that they must approve it and any future updates. It is the operators fault, not Sendo's. Please remember that Sendo are one of the only companies offering a downloadable update. If you bought a Nokia you would have to send it away for a week. IT IS EXACTLY THE SAME WITH THE SIEMENS SX1!

The Sendo X is by far the best smartphone around, followed closley by the SX1 and 7610.

To the idiot who says that the old version of Series 60 has too few users compared with the new one. Isn't it obvious that the older version is much more popular?? So support is NOT rapidly declining. The following phones use S60 v1.x

Sendo X
Siemens SX1
Nokia 3660
Nokia 3650
Nokia 7650

Whereas the newer S60 v2.x is only used by 2:

Nokia 7610
Nokia 6600

Simple maths says that:

greater choice of phones that have been around longer > newer phones around for much less time.

I couldn't pass without looking what kind of reactions I created with my last post.

And I post my really last one just to say that I'm always speaking in the Spanish point of view. Maybe some of you guys don't have the problems that the spanish Sendo has (however, as I've said in my post this is due IN PART to the spanish operator), and it's very easy to speak when your phone just won't let you put a capital letter (I'm just saying a stupid example). The spanish Sendo lacks on EVERYTHING. And I was just advising to Sendo that this is not the way of doing things. If you're not a big brand company, you can't risk your image this way. Love at first glance is a fact that in this phone market rules the whole thing. And you just have to visit forums like these (in Spain they are worse cuz people is really angry with a phone that won't even make a simple call) to get your decision: I won't buy a Sendo.

And just to reply the last stupid post (I'm really impressed with the other reply's cuz everybody has been very intelligent in his point of view): It's not fair. I've lost plenty of hours just visiting webs and forums of Sendo X I even ordered one!! (But it never came due to the total Spanish chaos with this handy) Now that I leave you guys, I just want to wish you GOOD LUCK! And I really wish that at some point of time Sendo will fix those problems on your Sendos and you get the BEST SMARTPHONE of a big period of time!

Not everything that starts badly finishes as a disaster! I hope that an ancient architecture doesn't pull this project into the black hole!

GOOD LUCK!!!

PS: of course, I will visit my last post for reactions but won't respond (And I allways say this trying to be the more humble I can be)

mart_is_good wrote:How negative does this thread wanna be??!! Maybe its just me who thinks this is the best phone available. Surely its positive points outweigh its negative ones. This phone kicks arse, what is there better??

Actually I agree. The Sendo X is the best Series 60 phone around on paper.

The number of feature they have packed into a comparatively small size is phenominal. BUT IT HAS TO WORK AS A PHONE. Maybe you aren't affected by the signal problems but those of us who are have a right to feel agrieved that the firmware "upgrade" has actually made things worse.

I will hang on to my X and apply the next upgrade in the hope that this issue is resolved and I can use the phone again. Right now it's just a low capacity MP3 player.

locutus_uk wrote:I feel the same about my Sendo X.

Since the update the reception is worse. I try and make calls and the phone just won't and comes up with calling and then disconnected. The web browsing is sporadic as is the sending of MMS.

I too wish I hadn't got this phone and feel like I have wasted a lot of money on it.
Also since the last firmware update there has been no hint of when the next one will be out and wether it will fix the bugs.

I can't wait for my contract to be up in January so I can get another phone :frown:

On my current 1.72.5 handset (Expansys UK model) it's even better - I had to restart the phone for the first time in a week today, and that's only cause I wanted to swap the SIM!

Oh, I've been told to expect the next firmware around the end of this current month 😊

For those of you who come up with such useful comments as "it's the best smartphone - ha ha ha" - grow up people! We all know the internet is an open place, but with this much bitching going on, is it any wonder the likes of Plinkykev have stopped bothering to help out here?

Think on this: YOU'VE LOST YOUR SUPPORT FROM SENDO DUE TO YOUR CHILDISH ATTITUDES!

I have to admit, the points are fair.

The Sendo X, for all it's promise is just not reliable. When I first got it, I'd blame anything and everything which could be causing the problems; I must be in a bad signal area, perhaps I'd pressed something wrong.

But the cold hard truth is, the Sendo is riddled with bugs and problems, and barely functions as a communication device.

Saying this is Sendo's first stab at the smartphone, while true, is of no consequence and is of little comfort to me, in fact all of us, who are left with a stinging bill and a second rate handset.

I waited so long to get this phone, and I was so sure it would be great, now I have it, I wish I hadn't been so patient

Unfortunately, there are very few technically complex products that come to market that dont have bugs/problems - irrespective of the size/budget of the company. Nokia is a market leader & even it has problems (a friend recently purchased a 6230 & was very concerned when he saw the list of bugs that phone had when it launched). I have a Pace Twin DVB-T DVR and the forum posts about problems with this run to 100s of pages. Look at Microsoft - one of the largest software developers in the world & even with all of their testing/marketing resources, it usually takes them 3 attempts to get a product right.

The key point is: how does the company deal with bugs/design flaws etc ? In the case of Nokia, once the number of bugs reaches critical mass, firmware upgrades will be released, but you will need to go to a service centre. Sendo use forums such as these to collect feedback/interact with their customers (which is something you wont get with Nokia unless you are a developer) and they then release upgrades direct from their website - which is an excellent idea & one that I hope is adopted by other companies.

Smart phones are effectively pocket sized computers, so its inevitable given the complexity of these products that there will be issues. I sympathise with people who are either stuck on earlier SendoX firmware versions or are still having problems with basic call handling in the latest firmware, but the key thing is that Sendo is listening and I am sure wants to get this resolved.

Although it will be of little consolation to people who are still having issues, I have really been stress testing my phone with software installs, memory card hot swaps, mp3 playback, web/wap browsing etc just to see if I can find any bugs and whilst it is not perfect, the phone has been very stable & I have not lost any sms messages/missed calls etc.

Although it has taken Sendo a long time to get this phone to market (I personally find that pre-announcing products so far in advance is frustrating, but Sendo is certainly not alone in doing this), it is still their first Symbian based smartphone and posters who say this is irrelevant are being naive.

Yes, there are some design points that could be improved upon and yes, Sendo need to ensure that bugs that some people are experiencing with non UK firmware versions are resolved asap, but I still think for a first attempt, Sendo has done an excellent job & I certainly dont regret buying this phone.

I agree 100% with Elite 😊

Me too 😊

That�s the reason to keep my Sendo X, although for me is a harder act of faith than you (remember i have a 17 May sw release and I can�t change it... that�s the reason of so many angry Spanish customers)

People must give "constructional comments" ( I don�t know if this expression in english is right 😊) to try to help each other.
It�s not the place to say how i love or hate Sendo. I only know that support is a must in a phone and a company like this.

I want to use at 100% the phone i have waiting for so long.

So keep on working.... we now you are doing your best😊

cheers

Javier

Hey,

don't understand I really don't have any problems except for the ones
that I posted here which got solved to yall people 😉

But I would like to have features open with my Mac,
sending and calling from the Addressbook.

Shaggy

I get fed up with Smartmovie runninng crap, Agile Messenger not connecting, phone call reception is rubbish even with a full signal, sporadic gprs, stupid startup and shutdown noises, the colour resolution on the Now screen sucks, no covers so my nice �300 phone has scratches all over the screen. :icon13:

I read all the reviews on this phone and it seemed excellent but I am not going to put up with waiting for fixes and hoping it gets sorted.

I really want to like this phone but at this rate it will be going as soon as my contract is up.

Come on Sendo get it sorted!

Hey,

Don�t really know what you mean with �Smartmovie running crap� but
I get really good Reception with my X no problem and I�m in Kosovo
Doing a job in the Mountains, ok the Startup sound is kind a buggy
so really just turn off the phone if there is no need for it, just lock it down. Color resolution sucks?
Can�t really notice it since I have my phone up to my ear when using it (just kidding 😉 )
Don�t see why that is a major fault for you and really can�t tell a big difference compare to other
cell phone screens. After mentioning it rescan on the small little guy does suck, but does this bother me, nope
since its Phone and not a Laptop. Scratches on screen, found many protecting item for the Sendo X.

Agile Messenger, hmm I guess you mean SMS or MMS no problem here and I�m sending them back home to Germany.

But as I mentioned before I like have all features to work with my Mac :frown: but not sure if that is a Sendo or Apple issue

locutus_uk wrote:I get fed up with Smartmovie runninng crap, Agile Messenger not connecting, phone call reception is rubbish even with a full signal, sporadic gprs, stupid startup and shutdown noises, the colour resolution on the Now screen sucks, no covers so my nice �300 phone has scratches all over the screen. :icon13:

I read all the reviews on this phone and it seemed excellent but I am not going to put up with waiting for fixes and hoping it gets sorted.

I really want to like this phone but at this rate it will be going as soon as my contract is up.

Come on Sendo get it sorted!

AgileMessenger is absolutely fine on my phone - are you on the latest version?

GPRS is *much* better on newer firmwares - should be great with the next official release.

Network coverage is still slightly picky - it's slow to pick up a connection, but otherwise is fine on mine.

Oh, and I hate those sounds as well!

stuclark wrote:Oh, and I hate those sounds as well!

This may be obvious, and it's certainly clumsy, but if you switch to the Silent profile before switching off your X then you won't get those shutdown/startup noises. It takes a few seconds to do but I think it's worth it. Any alarm will still sound - Silent doesn't turn them off - so my X still wakes me up in the morning.

Speaking of which, has anybody else noticed that if the X switches itself on to sound an alarm, and if you then choose to accept the offer to switch the phone on properly, then you lose the status indicators in the top right of the screen - profile, signal strength etc. If I then switch profile I get back the profile indicator, lock the keypad I get the lock symbol etc., but the signal strength and aerial symbol (I'm not sure precisely what that represents) never reappear until I power-cycle the X.

A Sendo support person says this doesn't happen with his phone, so is it just me?

The aerial symbol denotes whether or not you're connected to GPRS, a G with a square round it), whether you're in GPRS reception (a plain G), or just in GSM coverage (the aerial)

That makes sense. I've seen the 'G' in the manual, but being a Virgin Mobile customer I've never seen it on the phone - I love the cheap texts and the lack of a monthly fee, and hate the lack of GPRS.

sorry but when the phone is on silence it doesn't sound any alarm at all!
At least mine!

pelwell wrote:Speaking of which, has anybody else noticed that if the X switches itself on to sound an alarm, and if you then choose to accept the offer to switch the phone on properly, then you lose the status indicators in the top right of the screen - profile, signal strength etc. If I then switch profile I get back the profile indicator, lock the keypad I get the lock symbol etc., but the signal strength and aerial symbol (I'm not sure precisely what that represents) never reappear until I power-cycle the X.

A Sendo support person says this doesn't happen with his phone, so is it just me?

I just tried it and on my X (set alarm, switch off, wait for alarm, choose 'stop' and then 'start phone'😉 and everything seems to work just fine. I see indicators: battery, bluetooth, profile 1, reception and strength... Do you have the firmware update?

I do have the latest version of Agile Messenger and not once hsa it worked.
Also the quality of smartmovie is rubbish even at a high bitrate.

I was looking forward to having a smartphone but this one isn't it. I mean it's all well and good having all these fancy gadgets but the fundamentals of the phone are flawed.

Sendo should stick to making crap phones for Virgin mobile and I wish I had bought a Nokia

stuclark wrote:Smartphone is ok on my handset - you've got to be careful with sound, but everything else is ok on it. One funny thing I've found is that the phone likes higher resolution and bit rates on sound and video than lower ones...

AgileMessenger is absolutely fine on my phone - are you on the latest version?

GPRS is *much* better on newer firmwares - should be great with the next official release.

Network coverage is still slightly picky - it's slow to pick up a connection, but otherwise is fine on mine.

Oh, and I hate those sounds as well!

can u tell us the settings for smartmovie??thanks

Barros wrote:sorry but when the phone is on silence it doesn't sound any alarm at all!
At least mine!

Well it works fine for me - I tested it specially before posting. I have the Expansys version (17th September, X1.72.5.2, 50F or whatever the magic internal version number is), so perhaps this has been changed.

mcoster wrote:I just tried it and on my X (set alarm, switch off, wait for alarm, choose 'stop' and then 'start phone'😉 and everything seems to work just fine. I see indicators: battery, bluetooth, profile 1, reception and strength... Do you have the firmware update?

Thanks for the feedback. I think the Expansys firmware is 3 versions later than the issued update. Perhaps there is something odd about the later release, or maybe it's my SIM. The Sendo support person got me to completely reset the phone (hold down 5 while switching it on) and try again, but the problem remained. Then I found that the restore option wouldn' restore my applications, I lost my Now! screen changes etc. What a waste of time.

pelwell wrote:Well it works fine for me - I tested it specially before posting. I have the Expansys version (17th September, X1.72.5.2, 50F or whatever the magic internal version number is), so perhaps this has been changed.

Thanks for the feedback. I think the Expansys firmware is 3 versions later than the issued update. Perhaps there is something odd about the later release, or maybe it's my SIM. The Sendo support person got me to completely reset the phone (hold down 5 while switching it on) and try again, but the problem remained. Then I found that the restore option wouldn' restore my applications, I lost my Now! screen changes etc. What a waste of time.

stuclark wrote:For those of you who come up with such useful comments as "it's the best smartphone - ha ha ha" - grow up people! We all know the internet is an open place, but with this much bitching going on, is it any wonder the likes of Plinkykev have stopped bothering to help out here?

No, not a case of "stopped bothering", just busy getting the next firmware sorted out. I've been replying to a few PM's. It's just been really busy, especially with the new Vodafone version - they are, as you can imagine, quite important to keep happy!