Cant install driver

sam159 wrote:I cant install the driver for my sendo x, all i get is a message saying "The Data is Invalid" from the installation wizard. 😮 :frown:
im running win2k.

Some ideas:

a) Do you have the Telefonica handset - see the code on the sticker under the battery. If not, the update will not be valid. Wait a few more days.
b) The driver is only asked for when pressing the "*" key at power on. When asked, browse to C:\SendoXUpdate - that is where the driver is. It is NOT the same one as the PC Connect version - a common problem.

pk

i dont see telefonica anywhere
im trying to install the phone driver
plus i dont have that directory

this is what the device manager has to say about the "Sendo X Smartphone"

The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.

sam159 wrote:i dont see telefonica anywhere
im trying to install the phone driver
plus i dont have that directory

OK, i'm confused....

Are you trying to UPDATE the firmware in the handset, from the Sendo website, or are you trying to connect the phone for use with Sendo PC Connect?

If the first option, you need to download the firmware from the site, and run the exe to unzip the software to the folder I mentioned. If the second option, the drivers are on the CD that came with the handset, or can also be downloaded from the Sendo website.

Hope that helps... If not, please describe the exact steps you are doing, and what you are tying to achieve.

pk

no im not trying up update it.
i plug it it in, its detected, doesnt work.

sam159 wrote:no im not trying up update it.
i plug it it in, its detected, doesnt work.

OK, get the drivers off the CD, or from here:

http://www.sendo.com/products/x/updates/updates/XConnectUSBdrivers.exe

Then choose the Win 2000 version. This does work OK. If you're still having issues, then try removing the device from the device manager, and start from scratch.

reinstalling doesnt work, i get this:
http://www.247gaming.net/sendo_prob.jpg

sam159 wrote:reinstalling doesnt work, i get this:
http://www.247gaming.net/sendo_prob.jpg

OK, not seen this before. I will check into it on Monday, when I am back in the office. Unless anyone else has had this and got around it - any takers ? 😊

pk

Just got two ideas:

1) Have you tried re-downloading them incase one of the files was corrupted while downloading?
2) In device manager right click the Sendo X Smartphone and click Uninstall. Unplug the Sendo X and reboot the PC. Then plug in the Sendo X again and when the 'found new hardware wizard' comes up select the Win2k driver and see if it works.

I am a network administrator and have never seen that on any pc before!

Good Luck

dont know if this helps

Found USB\VID_0CC5&PID_0066 in C:\WINNT\inf\oem22.inf; Device: Sendo X Smartphone; Driver: Sendo X Smartphone; Provider: Symbian; Mfg: Symbian; Section: Phone
Decorated section name: Phone.NT
The file (C:\WINNT\inf\oem23.inf) is not digitally signed, ignoring driver date.
Found USB\VID_0CC5&PID_0066 in C:\WINNT\inf\oem23.inf; Device: Sendo X Smartphone; Driver: Sendo X Smartphone; Provider: Symbian; Mfg: Symbian; Section: Phone
Decorated section name: Phone.NT
Device install function: DIF_SELECTBESTCOMPATDRV.
Selected driver installs from section Phone in c:\winnt\inf\oem22.inf.
Changed class GUID of device to {4D36E978-E325-11CE-BFC1-08002BE10318}.
Set selected driver.
Selected best compatible driver.
Device install function: DIF_INSTALLDEVICEFILES.
Doing copy-only install of USB\VID_0CC5&PID_0066\353036000390036.
Installing section Phone.NT from c:\winnt\inf\oem22.inf.
An unsigned or incorrectly signed driver (c:\winnt\inf\oem22.inf) was installed for Sendo X Smartphone. Error 0x800b0003: The form specified for the subject is not one supported or known by the specified trust provider.
Install failed, attempting to restore original files.
Device install finished with error Error 13: The data is invalid.
Completed default installer, error: Error 13: The data is invalid.
Set selected driver.
Installing NULL driver for USB\VID_0CC5&PID_0066\353036000390036.
Device install finished successfully (USB\VID_0CC5&PID_0066\353036000390036).

i tried reinstalling it from the win2k driver, same problem

[2004/11/21 15:23:22 224.3 Driver Install]
Munged cmdline: C:\WINNT\system32\services.exe
EXE name: C:\WINNT\system32\services.exe
Device install function: DIF_SELECTBESTCOMPATDRV.
Selecting best compatible driver caused error: Error 0xe0000228: There are no compatible drivers for this device.
Completed default installer, error: Error 0xe0000228: There are no compatible drivers for this device.
[2004/11/21 15:23:31 936.2]
Munged cmdline: rundll32.exe newdev.dll,DevInstall USB\Vid_0cc5&Pid_0066\353036000390036
EXE name: C:\WINNT\system32\rundll32.exe
Set selected driver.
Device install function: DIF_SELECTBESTCOMPATDRV.
Selecting best compatible driver caused error: Error 0xe0000228: There are no compatible drivers for this device.
Completed default installer, error: Error 0xe0000228: There are no compatible drivers for this device.
Set selected driver.
Searching for hardware ID(s): usb\vid_0cc5&pid_0066&rev_0100,usb\vid_0cc5&pid_0066
Searching for compatible ID(s): usb\class_02&subclass_02&prot_01,usb\class_02&subclass_02,usb\class_02
Enumerating files c:\xconnectusb\windows_2000\*.inf
The file (c:\xconnectusb\windows_2000\SendoX2K.INF) is not digitally signed, ignoring driver date.
Found USB\VID_0CC5&PID_0066 in c:\xconnectusb\windows_2000\SendoX2K.INF; Device: Sendo X Smartphone; Driver: Sendo X Smartphone; Provider: Symbian; Mfg: Symbian; Section: Phone
Decorated section name: Phone.NT
Device install function: DIF_SELECTBESTCOMPATDRV.
Selected driver installs from section Phone in c:\xconnectusb\windows_2000\sendox2k.inf.
Changed class GUID of device to {4D36E978-E325-11CE-BFC1-08002BE10318}.
Set selected driver.
Selected best compatible driver.
Device install function: DIF_INSTALLDEVICEFILES.
Doing copy-only install of USB\VID_0CC5&PID_0066\353036000390036.
Installing section Phone.NT from c:\xconnectusb\windows_2000\sendox2k.inf.
An unsigned or incorrectly signed driver (c:\xconnectusb\windows_2000\sendox2k.inf) was installed for Sendo X Smartphone. Error 0xe000022f: The third-party INF does not contain digital signature information.
Install failed, attempting to restore original files.
Device install finished with error Error 13: The data is invalid.
Completed default installer, error: Error 13: The data is invalid.
Set selected driver.
Installing NULL driver for USB\VID_0CC5&PID_0066\353036000390036.
Device install finished successfully (USB\VID_0CC5&PID_0066\353036000390036).

Hi I've read your problem, I have just a few questions about how your installing the drivers.

Are you installing the sendo x drivers using the admin account on windows 2000 or an account with the rights to install hardware drivers.

Are you connecting the sendo x usb cable directly to the computer and not going through a usb hub.

If your doing the above, try uninstalling sendo connect and sendo x from device manager , reboot and try again from scratch.

ok... i just plugged my printer in again (usb, and im running out of usb ports) and i get the same error.
looks like i might have to re-install windows, oh well, its well overdue anyway