Bluetooth handsfree problems

I suppose the standard phone volume control affects both the loudspeaker and the handsfree volume?

pelwell wrote:I suppose the standard phone volume control affects both the loudspeaker and the handsfree volume?

Yes, however that was an interesting enough idea that I just nipped out to try it! However, no luck.

Thanks anyway.

Dave

OK, here's another low-tech workaround suggestion - plug in the wired headset to see if it cuts the loudspeaker output. If it does then you could use a 2.5mm jack plug as a mute control. A friend of mine had to do something similar with his TV when he listened to it through his hi-fi.

Phil

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pelwell wrote:OK, here's another low-tech workaround suggestion - plug in the wired headset to see if it cuts the loudspeaker output. If it does then you could use a 2.5mm jack plug as a mute control. A friend of mine had to do something similar with his TV when he listened to it through his hi-fi.

Phil

Phil,

Thanks for that very creative workaround! Unfortunately it doesn't work: As soon as I plug in the wired headset, the phone disconnects the Bluetooth headset, which seems like proper behaviour.

Any more ideas?

Thanks,

Dave

I'm afraid I don't have a Bluetooth headset or handsfree kit so I can't give any more specific advice. I do remember reading that somebody had success with a Parrot car kit, and I'm sure they would have noticed the sort of feedback you describe. There was even a suggestion that the Sendo car kit was a rebadged Parrot.

I hope you get it sorted out. Perhaps the new firmware will help, and I imagine that PlinkyKev will have something to say when time permits. Have you tried Sendo's email support?

pelwell wrote:I'm afraid I don't have a Bluetooth headset or handsfree kit so I can't give any more specific advice. I do remember reading that somebody had success with a Parrot car kit, and I'm sure they would have noticed the sort of feedback you describe. There was even a suggestion that the Sendo car kit was a rebadged Parrot.

I hope you get it sorted out. Perhaps the new firmware will help, and I imagine that PlinkyKev will have something to say when time permits. Have you tried Sendo's email support?

Phil,

Thanks for your help. I've just filled in a support request on the Sendo website and sent a question to the car kit manufacturer (a bit more research led to finding that the manufacturer is SeViC and the kit being their Phone Liberty).

In the mean-time, I'll keep my fingers crossed for the new firmware or for PlinkyKev having some good news for me!

Cheers,

Dave

I know that Plinkykev has a BT car kit which he uses with his X (I think thought that his is the official Sendo one) - maybe he will be able to help if / when he gets a chance to read this post...

Here's an update on this issue with the new firmware (in case anyone else is suffereing . Quick summary... It works during calls now, but still causes feedback in any other situation, including when using VoiceGate.

Here's the question I submitted to Sendo's website (question number 041220-000028):

I am writing with regard to question number 041123-000020. Unfortunately, I have not been able to test the phone with other Bluetooth car kits since I know no other users in the area. However, having upgraded to the latest firmware, the feedback has improved.

INCOMING RING
When I receive a call, during the playback of the ringtone, there is a feedback loop of the ringtone itself. Once connected, the feedback disappears and I can now hold a conversation.

OUTGOING CALL
When making an outgoing call, I get feedback during the whole procedure of establishing the call (connecting and ringing). Once connected, the phone works as it should and disconnects the internal microphone.

PHONE TONES
Any tones which the phone makes, such as error tones and key tones, result in feedback.

PHONE TONES DURING CALLS
Any tones which occur during a call (such as a second incoming phone call) result in feedback, which is also audible to the other caller.

The proper handsfree and Bluetooth icons are displayed, so the phone's Bluetooth stack seems to be working properly in establishing a handsfree connection. The fact that the phone now works properly during calls makes me feel that there may be a simpler firmware-level configuration issue at hand which is enabling the internal microphone in some handsfree situations.

I'd be very grateful for any help in getting this working. The handsfree functionality is a very important part of the way I use my phone.

Thanks!

loa wrote:In the mean-time, I'll keep my fingers crossed for the new firmware or for PlinkyKev having some good news for me!

Well, not really good news (for you). I have the Sendo BT car kit and it certainly never exhibits the problems you are describing. The audio quality is good, and the handset certainly "hands over" all audio (up and down links) to the car kit until disconnected.

I've not heard of the car kit you describe, so I would hurry your dealer along to get the proper kit fitted!

One thing to try (if possible) would be to maybe test with another S60 handsret (Nokia 3650 / 6600 / Siemens SX1) to see if they have the same problems.

Also, maybe try to re-pair the handset, after clearing the pairing memory of the car kit (Sendo kit allows this, maybe yours does too?)

Finally, anyone else got a BT car kit? If so, have you seen this issue or anything similar? Would be interested in the make / model of the car kit if so, for further testing.

pk

Hi Kev,

Thanks for your comments. I've done quite a bit of troubleshooting on this already, including testing it with a range of phones. The only other S60 phone I have managed to quickly test was a Nokia 7610, which worked properly. However, I believe that is an S60 2.0 device... I can't find any which use Symbian 6.1. I've also tested it with a SonyEricsson T610 and a P900 as well as an ancient Nokia 6310, all of which work perfectly.

I've also re-paired a couple of times, the first time after upgrading the firmware and then a second time after factory resetting the phone to see if there's something installed which caused the problem.

Unfortunately, changing the car kit is not really an option... It's the official car kit which Jaguar installs and I'm stuck with it until some time next year when they launch the integrated Bluetooth options (the current one is a stopgap installation which they've put in until my new car arrives with all the Bluetooth functionality built in).

I'm a little frustrated since the phone really does fit my needs, but with the handsfree issue and the fact that every other incoming call doesn't get through, I've already gone back to my T610 a couple of times. Of course, my immense frustration with that phone's many faults has brought me back to the Sendo X every time!

Any chance of this being fixed in the next firmware? The fact that calling now works gave me hope... Can I expect an improvement with the next update?

Cheers,

Dave

While I can't really be of much help, I can confirm that the 7610 is a series 60 2.0 phone. You need to test (if possible) with a 7650, 3650, 3660 or SX1 in order to be using a Series 60 1.2 phone...

I've recently installed a Siemens HKW-600 that I'm using with a S55 instead of the X. I tried with the X, but this car kit uses SAP that's not supported by the X, and that's why I go on with the S55.

I'll try a little more with my X, because I think everyone of us are willing to use our handsets propoerly, and not wanting to have phone, smartphone and PDA in the same car... 😉

The three things I noticed up to date are the following:

1.- Sendo X don't use SAP (SIM Access Profile), so I cannot use directory, neither access to the received/missed calls info. I must dial on the X, and after that audio is managed by the car kit. SAP permits very pretty info on my car kit screen, such as battery and signal levels, operator network name, caller id, agenda, and access to voice controls... so I miss it with the Sendo.

2.- Everytime I started the car kit, it pairs with the X, and then there is a 1 second long feedback noise. After that, everything is apparently fine (say apparently because I've not received any call while using the car kit paired with the X).

3.- I've noticed two missed calls while working with the X, but I don't know the reason... I was in a bad signal zone, with low battery and entering a parking. So, too many factors for taking into account to be sure of.

I'll follow when I try a little more. Maybe during Christmas...

Greetings.

Hi la_aranha,

This sounds very similar... The one second feedback you mention is what happens with mine � it's the feedback caused by the little beep that says you are connected to a Bluetooth device. I'd be interested to hear if you have the same feedback when hearing the ringtone from an incoming call or when hearing the phone ring during an outgoing call.

Looking forward to hearing more about your tests!

Cheers,

David

Not good news at all.

After some tryouts, I'm having almost the same problems as any other people, mine come with Siemens HKW-600.

- Feedback while establishing BT connection (one second, aprox.)
- No trouble while making calls
- Feedback while receiving a call, due to call tones as it occurs whatever profile I'm using (silent, normal,...). The only solution, in my case, is lowering volume on the car kit, and when my hi-fi screen says "PHONE CALL" then raise it again (but that's not a solution, but a painful patch).

I'm considering one option: not using BT and plug the X to my car-kit (the HKW-600 permits plugging for non-BT phones) and let the BT for GPS apps...

Going back to my S55 again, by the moment, while considering new phone acquisitions.

Greetings.

la aranha,

Thanks for posting your experiences... It confirms that the problem I've been facing isn't limited to just my setup and is, in fact, an issue with the Sendo X itself. It's interesting to see that you have the same problems with a carkit designed specifically for Series 60 phones, albeit from a different manufacturer.

However, the fact that the problem no longer occurs during calls thanks to whatever was fixed in the latest firmware seems to indicate that this is something which can be fixed.

Do you mind if I add your experiences to my question on Sendo.com's support system?

Cheers,

David

Ok. No problem, add them.