9210'users against Nokia

I may be wrong, but before that happens we may see pigs fly

Flipside

I Would love to see things change. I can tell that although the hardware is robust the software is way behind in stability. going through at least four revisions of the firmware (3.18, 3.54, 3.62,4.11) in less than a year of a product life is not a good sign. Nokia rushed the new s/w to go with the hardware which was a revision of a an already available product the 9110.

Looking at things in prespective unforuntely Nokia has a lot of things to worry about besides our troubles. Primerly they have to keep releasing new mobiles to keep ahead of the competition.

Let's face it though Nokia are miles ahead of the competition. The other companies have only just started releasing phones with internal ariels, Nokia have been doing that for years. That said, their flagship phone should still be of some concern to them.

Flipside

OK people, few things I thought I'd share with you. In order to make Nokia sit up and take notice, there's only one place to hit them - the wallet. How do you do that? Don't buy their phones! Why are most of you here in this forum? because you've bought Nokia's most expensive phone. Round 1 to Nokia I'm afraid.

As for the "amount of firmware revisions", it's nothing compared to the revisions, fixes, patches, updates that other companies do, take for example Microsoft, IBM, etc...

I'm not saying Nokia is the best or anything, sure the customer service can be crap, and maybe some more thought and testing should have gone into the 9210 (and more memory), but don't forget it's a tought market - especially for telecoms companies now and you all wanted to be at the "Bleeding" edge of mobile phone technology - otherwise you would have stuck with your 5110's or whatever.

OK - stepping down off my soap box now - someone else can use it if they want.

Have a good Xmas

I find Mr Doherty's thinking to be flawed. As I travel around the World, I see many 9210s in the hands of people who are only looking for the latest gadget. For many, it is a status symbol and not a useful tool. Most of the users I have seen still store each phone number under a seperate entry in the contacts for example.

Nokia's sales of the 9210 in my opinion were due to the colour screen. If other suppliers come out with a PDA/Phone with a good colur screen, Nokia will see its sales drop. I looked the Palm but the screen quality was poor, I looked at the Compaq but it was too much like Windoze ( I use a Mac).

At first I was enthusiastic about the 9210 and have registered over 15 software titles. I must admit that the sluggish performance, the send away for updating and the crashes are getting me bored. I am far less enthusiastic than I was initially and in places such as Dubai with high disposable incomes and little to do, the phone sold very well initially but now the retailers are fed up with the returns.

A palm operating system with a 9210 quality screen and an integrated phone or a 9110 with a colour screen would outsell the 9210 easily. I know many people who would put this irritaing device away.

Hi,
From yesterday on, since I posted my opinion here, I talked to 3 more 9210'users, and the 3 agreed with me.
And looking our answers here, I conclude that really the 9210 has been a failure in a lot of senses. As told here, a coloured-screen 9110 with some improvements should agree with most of the requirements of former 9110'users.
So I talked this morning to somebody in the spanish "consumer's office", who is dedicated to solve customer's claims against big companies (such us Nokia, f.ex.), via legal trials.
The point is that he told me the only way to go against Nokia is demonstrate all the bugs that we are experiencing in our comms.
So maybe we should open a web corner to place all the scanned papers and retails, suffered upgradings, etc...of our different devices occured during these last months.
What do you think? we have xmas for defining it...

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On 2001-12-21 1119, peperamg wrote
I find Mr Doherty's thinking to be flawed. As I travel around the World, I see many 9210s in the hands of people who are only looking for the latest gadget.
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That was my point about bleeding edge.

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For many, it is a status symbol and not a useful tool. Most of the users I have seen still store each phone number under a seperate entry in the contacts for example.
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while I agree with this, I tend to think that most of the people in this forum are a bit more serious about their 9210. Sure I love the "gadgetyness" of the 9210 (hence my website), but I also use it as a serious business tool.

If you re-read my post you will see that at no stage have I endorsed this product or any of Nokia's products. The point I made was that Nokia rushed out this product due to the state of the telco market - they had to get it out quickly - and we can all testifiy to the results of that!

I also stand by my comparison to the likes of Microsoft & others who also do the same and have unending patches and fixes.

I agree with the comment that a colour 9110 would have been much better - but there isn't one so a 9210 filled that gap.

As for the crashes and sending it away - maybe I'm just damed lucky, but my Win95 PC, my Win98 PC and 3 Win2K PC's crash a lot more than my 9210 does, and I've never had a problem (yet) where I have had to send my phone off. I plan to do so once 4.11 is released depending on what other people make of it, but until then my quite reliable 9210 won't leave my side.

Regards

I agree with that final comment. I've not found anything to match the instability of M$ Windoze, with the exception of jelly.

Flipside

Having ownded a Pocket PC and a Palm PC, I can asure you that they needed to be reset quite often. I guess if you have not had any experiance with such devices before you might think this issue was unique to the Nokia. I have found that now that I have settled down with the Nokia, it is quite stable. Not bullet proof but quite usable. In addition to this, the quality control on the hardware side appears to be far better than that of Compaq.

Zuber

Patrick

You do a good job with your website as do Rafe and Mihal Jerz and I have obviously caused upset where none was intended.

I use a Macintosh and have previously used a Palm as well as the 9210. As such, I am not used to crashing devices as a way to work. I note the comments of other readers who are caught in the Bill Gates "let's make life unnecessarily difficult for everyone" approach.

The distributor network had news of the 9210 over 8 months prior to its official release and they were beta tested for a long time; Noika employees were wondering around in public with them months before their launch and it was this early notification that lead to the early scarcity of the 9110.

Anyway, I can only sympathise with those who struggle along with Bill Gates and having bought a PC to sync my 9210 (luckily I have found a way to do it on a Mac now), I understand the struggle involved in achieveing anything.

It is interesting to hear that the Compaq has crashing problems. Maybe the solution is back to the 1980s Filofax with a photocopier until the 9110 with the colour screen comes out.

On the subject of comparing pocket pcs, my friend has a Cassiopea, and that's one of the gashest thing's I've used. The OS I feel is not up to ER6, and especially the problem of a flat battery causes all the data on the PDA to be lost, including the Windoze settings.

After looking at the competition that my friends own, it's the 9210, or Psion, nothing else comes close. I'm sticking with my *nearly stable* 9210.

Flipside

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On 2001-12-23 0357, peperamg wrote
Patrick

You do a good job with your website as do Rafe and Mihal Jerz and I have obviously caused upset where none was intended.

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Thanks

No offence was taken - takes a lot more than that to upset me. That's the one major problem with forums/chats/newsgroups - it's easy to take something the wrong way or read something different than what was intended.

Maybe I should use 's more often

Regards (and thanks for the website comment)

My 9210 refused to boot 4 weeks ago (all usual tricks remove battery reformat etc... tried)

It was sent to the nearest Nokia service center in Paris.
There is only one for the Paris area.

After two weeks ? Nothing, nada, no news !!!!
All calls (over 100 calls) are answered by a recorded voice saying that they are busy please wait.
We called Nokia France and tried to escalate. What came out is that this service center is Nokia France themselves.
We threatened to escalate in Finland.
They sounded annoyed and said they would pass the phone on top priority.
After four weeks ? Nothing, nada, no news !!!!

No this is not middle of Africa somewhere this is Paris France and a Nokia owned service center

I am glad I kept my old Motorola GSM as I can still at least phone

I run a company and considered a 9210 fleet. It's over.