I've just got an A1000, and trying to connect to the PC.
I get a 'connected' in mRouter for both Bluetooth and USB connections, but when I try to do anything on the Motorola Desktop Suite, I get a 'Please Connect your Handset' Msg.
On my phone, I get a screen w/ the phone and PC icon, the blue and red arrows, and underneath that, an option to disconnect, but no msg saying that it's connected to PC
Please help
thanks
[FONT=Comic Sans MS]undefined[/FONT]undefinedundefined 😊 hey dude, right well, i was experincing te same problem with mine 2, soooooo... have you got an anti-virus program running? because i have, norton antivirus, and when i disabled that, my handset connected, just remember to connect on phone first and then open desktop suite, but yeah, just disable antivirus if ure runnin it and just enable it again wen ure fones not connected, k hope this helps, in a bit dude 🙄
nope... that doesn't work... i even tried uninstalling norton to no avail :frown:
victormwong wrote:nope... that doesn't work... i even tried uninstalling norton to no avail :frown:
Recently I updated one of the XP machines I use with Service Pack 2, it locked out mRouter in the firewall by default, and stuffed up the blue tooth dongles driver info.
I finally found info at microsoft to enable me to backdate the driver info for bluetooth which fixed the problem, and disabled XP firewall.
I've also downloaded the latest A1000 desktop suite from Motorolla, and works well with the A920 (flashed to A925) and bluetooth.
The only other thing I can think of is, if you have another USB device that has captured the USB port you want to use. It could be anything from Digital Camera software to another Brand of phones mRouter ie Nokia ( they don't like each other ).
Hope this helps
sigh... i've tried everything and it still doesn't want to work... i'm going to go for the last resort and try reformatting my computer and make sure that the A1000 is the first thing I install (after MB, VGA and sound drivers of course) and see how that goes.
But considering everything, I think Motorola have really made a hash of this as alot of people seem to have trouble connecting their phone to their pc's whether it's USB or Bluetooth... I mean, you would think that being a PDA phone, people would want/need to sync with their pc and that motorola would make sure problems like this don't happen....
In some ways I'm relieved I'm not the only one whose phone won't work, but it's frustrating nonetheless! 😮
I followed all instructions yet mRouter always says not connected on USB and the desktop suite tells me to connect device. On the other hand, unplugging the USB on my pc causes the phone to answer with a connected or unconnected message, so there's definately a hardware connection.
I have previously used Palms, Orange SPVs and a Handspring Treo all of which worked without probems. Legacy software all uninstalled but still no joy. Don't have a bluetooth dongle so can't try that.
Did anyone find a way around these problems that could help me please? 🙄
Have now installed older version of the desktop software on my home pc, disabled firewalls, anti-virus etc, and still get the "device not connected" message, but can force the phone to syncronise with my pc at last. the problem is that I can't browse the phone's memory from my pc, so can't install any music. So frustrating but I'm getting there. Will try and replicate this at work now! :icon14: