N 3230 Dust

The dust problem was already talked about somewhere on this forum. There was no solution dough. Before removing the cover urself ask the service in some phone store to do it first and show u how to do it for future.

dominator wrote:The dust problem was already talked about somewhere on this forum. There was no solution dough. Before removing the cover urself ask the service in some phone store to do it first and show u how to do it for future.

I too had same problem that is dust on my LCD within 2 weeks of use. I went to Nokia and they cleaned it for me. Again after 1 week dust was back. I was pretty much angry. I did not go to Nokia care center this time. Instead I called Nokia Care Line and made them clear either you change my handset or pay the money back. They kept the issue dragging for 2,3 days saying there have reported to headoffice. But I kept them calling. They told me to bring then phone and they will REASSAMBLE it. So i took it again on May 10. It's been few days only now so I will see if the dust is back after few weeks.

I believe they should place a long thin rubber plastic material on the inside of the cover, between under the screen and above the keypad! This would prevent the dust from getting near the screen!

Also the gap between the keys would allow dust particles to easily get in!

The dust is back. Justr after few days of use. I am overseas now so when I go back next week I'll speak with them again. What I have failed to understand is wheter this problem is in few handsets or it is a design flaw.

I've now got this problem on my 4 week old 3230 and I certainly don't abuse my phone.

Appears to be a serious design flaw to me.

Grrrrrr

Ok what seems to be the solution?
I was thinking of getting the 3230, but now im in doubt!

SAME HERE!!!
I've bought the phone for just 3 weeks and dust starts to appear behind the screen. I've called Nokia and the first guy suggested me to bring the phone into the Customer Care Centre, i told him that is not acceptable!!! How practical is it for me to bring a phone in just for a clean up?!?! This is clearly a defect!!! He told me that is the best that he can offer and noted my complain.

I then called again today, and this time the lady was much more helpful, although she also suggested to me to bring the phone in for a clean up. But i told her this is a ridiculous solution. It's not practical at all and Nokia is odd to come up with a better solution than that. Therefore she notified her manager who i have given him some links on similar complains in various review forums. She told me that he will get back to me within the next 24 hrs.

Other than tat, the phone is very good, functionality wise is good and i love the 1.3MP camera. I just get very annoyed with the dust. Personally, i believe that Nokia should quickly come up with a different keypad that has extra padding on top which can close that unreachable gap!!! They should then send those keypads to the Customer Care Centre and we can get our phone fixed once and for all.

BTW, i've bought my 3230 three weeks ago in Australia. It is so weird that they are still showing the Nokia 3230 commercial on television and yet I�m having to request for a defect fix already!!! I have already told friends to NOT get this phone, unless Nokia can ship a upgraded keypad!!

Cheers
Tim

Im in Australia as well and have the same problem. The only thing that limits the dust is a cover. I have a cover on mine and have had the phone for a couple of months and the dust specs are just starting to appear and it makes it look shitty.

Luko

The problem is that its not Xpress On covers... which means u can't open the phone and clean it urself!

I still haven't received any call from Nokia yet despite it has been more than 24 hrs now (read above for my prevous post). However, i have received an email reply to my original email enquiry to Nokia about the dust problem:

"Thank you for emailing Nokia Careline.

With regard to your enquiry, we are sure you can appreciate that it is quite
difficult for us to determine the cause or determining the mentioned 'gap'
without physically assessing the phone.

In the event that your phone does not perform to specifications, we suggest
taking your phone to an Authorised Service Centre (ASC) to be assessed and
repaired by a qualified technician.

Kindly take along your Proof of Purchase to verify your warranty claims. You may
refer to the following link to locate an ASC in your vicinity.
http://www.nokia-asia.com/nokia/0,,32996,00.html

We apologise for the inconvenience caused and we trust that our technicians will
be able to quickly and efficiently rectify the fault that your phone is
currently experiencing."

Personally, this is as good as telling me to bring my phone in to get it clean. Regardless, i will call Nokia (ph. 1300 366 733) again tomorrow to ratify this problem. And yes, if they have an updated keypad, i will bring my phone in for a fix once and for all. Will keep u guys updated.

Cheers

thanks~~~

it is quite an annoying idiotic design flaw that they should have noticed in their development process... it's a failing project for Nokia.

I bought 3230 as for "user-friendliness interface"... however, "quality" isn't that up to my standards this time....

I have finally got a call back from Nokia. The lady this time told me that although Nokia has received similar complains but they are very isolated incidents. She suggested that I should bring my phone in for a check up (not just a clean up), and replace the keypad if necessary in order to seal that unreachable gap. That�s a more satisfactory reply and I will, hopefully, find some time to bring my phone in for a fix. Will keep u guys updated.

Cheers

Thnx buddy... let us know how it goes! 😉

I am still overseas, will probably go back at the end o this month and will speak woth Nokia Care Line again, I am not much hopeful though. Nokia suggested me that I start using the cover but I made them clear that I do not want to use the cover as I have never liked the idea of placing the phone inside a cover. It appears a design flaw and personally I don't believe they can fix it with just a better keypad.
Will post later when I go back and speak with them. In the meantime if any of you guys have their phones fixed for good pls do tell. Do you think Nokia will ofeer to exchange the phone with other model if they can't fix the problem?
My suggestion to anyone is not to buy this phone.

This dust problem is really starting to annoy me now. It's getting constantly worse on my 3230 and really shows up in the sunshine!

I would still advise people against buying this phone purely on this problem.

Has anyone managed to get there phone apart? I'v tried but can only get it partly dissassembled 😞 So i cant get under screen, i can see the problem, the foam around the screen is not thick enough under the cover, as the cover curves this leaves a small gap which lets dust it, if you want proof, put your lips over the D pad and blow in and the screen will mist showing where the gaps are, if i could get mine fully apart i'd add a small amount of padding and fix it. And hints from anyone of how the top speaker assembly comes off?

Duke.

dukesatan wrote:Has anyone managed to get there phone apart? I'v tried but can only get it partly dissassembled 😞 So i cant get under screen, i can see the problem, the foam around the screen is not thick enough under the cover, as the cover curves this leaves a small gap which lets dust it, if you want proof, put your lips over the D pad and blow in and the screen will mist showing where the gaps are, if i could get mine fully apart i'd add a small amount of padding and fix it. And hints from anyone of how the top speaker assembly comes off?

Duke.

ive bought a different cover from ebay just because of this problem also got everything i need to take it apart get instructions hopefully, so if i get it apart ill post up a step by step guide, gonna sort some foam for mine and get it sorted, was there any seals do you know for how far you got?

Dident see any, but i could only get 3 screws removed and the keyboard out, i just couldent see how to get the top part of the phone apart, if i could then i could remove the front, oh well, let us know and if you can take pics of dissassembly it would be useful to, i was taking some as i went, but couldent get it all apart, oh well. And no i aint worried about any warantee on mine, was only an upgrade which cost little.

least you got further than me i aint even got a t6 screwdriver 🙄 one coming with that case i orderd tho

Just to warn you, it's looking like this phone is glued together :frown: so becarefull how you go about taking it apart, it's ok for me as i'm use to design work and stripping things apart but not everyone will want to attempt to do this to there phone.

Duke.

Just bumping this up to the top as a warning for anyone thinking of buying this phone 😡

Hi guys I figured out how to take it completely apart and clean the screen. Whats even cooler is you can go to ebay and get some different colored covers and put em on instead so if your current cover is scratched etc. you can replace it or get some cooler colors.
Any ways Im sure you are all anxious to know how to take it apart
First you need a medium length fingernail (im not kidding) either yours or somebody elses
and a T6 torx screwdriver.
Turn your phone over so the camera is facing you and remove the back cover to the battery.
Next slip your finger nail under the gap between the cammera and the "top piece" as you can see in the picture it is hinged NOT GLUED.
Still be care ful not to break the hinges and pry the top up slowly and must be from the back.
Next you can see four screws 2 on the bottom of the phone in the battery area and top underneath the top you just removed.

Undo these with your T6
Next Take you fingernail again and slip in between the gap in the side and the FRONT as depicted in this picture

dam you beat me to it lol, i orderd a blue replacment case from ebay, only bout 7 quid, also got t6 screwdriver, and a rather clever tool to wedge inbetween the gaps that gets the phone apart really easily, (note although the cases do have nokia stamped on them they are far from the quality of the original case for fit and finnish etc.

WELL DONE!!

although i will add.. for the nail-biters around..
a guitar pick works very well for prying open electrical items and wont scratch the plastic 😉

Ta muchly!

Ok dude afew questions for you:

first off, why is the hologram on ur battery messed up? and its weird that it says DEC 2005 on the sticker on the battery!

Secondly, your camera says NOKIA 1.3 MEGAPIXEL, when clearly all nokia 3230's have 1.2 megapixel written on them. the first batch of prototypes did not have any writing on them, except for NOKIA written in a faint grey/silver finish?!?

erm.... does that matter?

I think not.

Uhh it says DEC 2005 cuz thats when the warranty expires for the batter.... the hologram is messed cuz the camera cant capture it correctly and mine is a HK later realease so it says 1.3 mega pixels. as stated above this is of little concern and I am loving the dust free-ness and have also purchased a new case from ebay.

thanx ceecrb1 the guitar pick is a great idea. My fingernails did feel a little tingly lol

I'm waiting for the new cover from ebay and after I'll start my exercises on the phone... with the cover they give me also the T6 screwdriver and the opening tool (?) but I have also my guitar pick... I'll inform about the experience...
Cheers!