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general protection fault (blue screen)

7 replies · 2,725 views · Started 10 July 2005

blahblahbber 10 Jul 2005, 20:00

when I restore to internal memory after a firmware upgrade, I saw a blue screen. What does this mean? Does my firmware have a bug?

Thanks

blahblahbber 10 Jul 2005, 20:12

also, I get a white screen and cannot boot into my OS after a restore. Any ideas as to why?

I have to clear the memory with the 5 key in order to boot completely...

stuclark 11 Jul 2005, 08:17

blahblahbber wrote:also, I get a white screen and cannot boot into my OS after a restore. Any ideas as to why?

I have to clear the memory with the 5 key in order to boot completely...


Did you remove ALL themes and clear the phone's memory before you upgraded?

If you're trying to restore a backup which contains theme elements, then you will receive errors. If you didn't remove all themes before upgrading, then you'll receive the white screen and the phone won't boot. Both these are due to changes made to Now!

If you format the phone by pressing the 5 key it should then boot normally. If you're backup doesn't contain any themes, it should then restore ok.

blahblahbber 11 Jul 2005, 10:33

stuclark wrote:Did you remove ALL themes and clear the phone's memory before you upgraded?

If you're trying to restore a backup which contains theme elements, then you will receive errors. If you didn't remove all themes before upgrading, then you'll receive the white screen and the phone won't boot. Both these are due to changes made to Now!

If you format the phone by pressing the 5 key it should then boot normally. If you're backup doesn't contain any themes, it should then restore ok.

So I guess I have to add the theme BEFORE I restore the phones memory if my backup requires the theme?

stuclark 11 Jul 2005, 11:00

blahblahbber wrote:So I guess I have to add the theme BEFORE I restore the phones memory if my backup requires the theme?

You can try it, but I haven't had any luck getting that to work on my handsets.

(once you've got a "new" backup (one taken AFTER you've installed the new firmware) then you can restore without having themes installed if you re-format the phone again)

blahblahbber 12 Jul 2005, 21:58

stuclark wrote:You can try it, but I haven't had any luck getting that to work on my handsets.

(once you've got a "new" backup (one taken AFTER you've installed the new firmware) then you can restore without having themes installed if you re-format the phone again)

Nothing works, I just created a new restore point in the SD card instead. I tried 4-5 different combinations with no progress.

Mordred 660 12 Jul 2005, 22:04

blah - sounds like your handset problems continue to plague you.

here is my 2 cents -

remove the mmc/sd card from your phone

remove the sim card from the phone

reformat using pwr-5

reflash the firmware

reformat again using pwr-5

reinstall everything from scratch and do not use a backup

i had to do this on handset #1 at one point and it was the only way i could get it to come around. pain in the a s s but worth the extra hassle.