warrantee repairs

I suppose it happened when the company effectively ceased to exist last June.

If you're lucky, you can find some repair shop with spare parts or replacement phones (or can get them from somewhere else). Otherwise you just have to buy a new phone from some other manufacturer, if your Sendo is broken.

The reason I ask is that I bought the phone from Pixmania and also purchased their Zen engagement warrantee, which is an additional warrantee between me and Pixmania, I sent my phone back 16 August with all the usual faults before the Zen warrantee expired, and they are telling me that the manufacturer has told them that the phone was abused and that they will not honour their Zen warrantee with me now.....but I beleive that they are just trying to get out of re-imbursing me for the phone because the phone was not abused in any way...it just has all the usual inherrant faults that all the sendo x phones have

This is why I asked about when sendo ceased warratee repairs because the time from when sendo went down untill the time Pixmana would actually have gotten the phone to sendo for inspection would have been about 2 months...and I am not convinced that sendo would have taken the time to check out a phone this late into their receivership...unless a third party had taken over their repairs.....

So any official dates about this would help my case as I have started court proceedings against pixmania to get my money back.

Thanks for any help

As I understand it, Sendo would have stopped warranty repairs on the 28th June (the day they went into administration). Whether Pixmania would send a phone directly to Sendo, to their supplier (distributor) or to an external service centre, I don't know. (I'd imagine it would be straight to Sendo)

If there is no physical damage to the phone (excluding small scratches), then I believe you can argue that the phone hasn't been abused. If you're talking about the phone having a mic problem, we know this is caused solely by dust and "normal usage".

If I were you, I would argue with Pixmania that they either:
Replace the phone
Give you a refund / comparible product
Send the phone back to you at their cost, plus pay your original postage costs to them.

If you sent the phone to them while under a valid warranty, and so long as you're within the terms of that warranty (which I believe you are) then they HAVE to honor that warranty!