Do NOT get a N80 on Orange

Same here mate especially with the 1p on sms receipt.

It cost me over a 5ver the month due to the amount of messages i send so now ive just turned it off

I've been with Orange for years and their customer service is head and shoulders above every other carrier - if you think Orange are bad you should try Vodafone.

As for the text receipts, I have never understood why anybody would use these anyway, seems a waste of time to me...

I have to say that Orange aren't as good as they used to be. I think it started when they were bought out by the French.

I was with them from the Motorola MR1 days. Then the phones came with 12 months free insurance and handsets were replaced within 24hrs if they were stolen or damaged (didn't matter if the damage was accidental or not). I left a year ago because they wanted �350 for an upgrade. I ported my number to O2 paying just �180 for the same phone.

I've just returned to Orange because they were the only network with supplies of the N80 and for a good deal - �50 for the phone and �25/month (100 minutes/200 texts)

Whilst their tech support is here in the UK and is fairly switch on, anything to do with billing is in India - you'd think that someone who is employed to speak to people in the UK would have english as a first language and an accent I can hear through!!

I'm now on my second N80 as the first refused to go back online from being on the 'offline' profile. It took them the best part of a week to decide to replace the handset once their engineers had 'looked into it' - but again it was replaced within 24hrs.

My first month's bill was �78 with 19mb of data downloaded (that couldn't be right) - I've had to ask Orange to disconnect the packet data as a default.

Overall I think Orange are still the best network - their answerphone is much better than O2 and Vodaphone for example - but they've let things slip in the last couple of years.

Text confirmations, nah never used them, I believe a lot of teh other suppliers are now moving to these sort of stealth charges, They have probably got Gordon Brown in as a consultant 😃

I've never had an y issues with the mobile customer service, now broadband, thats a difefrent story :\

When I connected I got 1gig/month free as a trial service. its a bit dear after that runs out though!

I'm looking to flash mine to a vanilla firmware to remove all Oranges little tweaks (photo app, constant connection etc)

davedyer wrote: I left a year ago because they wanted �350 for an upgrade. I ported my number to O2 paying just �180 for the same phone.

Just tell them you're going to leave and they give you whatever you want for nothing, works every time.

I joined Orange from T-Mobile about 6 weeks ago and have been on the phone to Customer Services non-stop.

I bought the N80 (for �49.99) with the following price plan costing me �30/month:

400 minutes any network any time
1500 SMS
100 minutes video calls (or so I thought!!!)
+ free broadband connection with 2Gb/month limit

I have had a number of issues:

1. The first handset kept on crashing - they replaced it after about 5 requests to do so.

2. At the point of registration, I requested information on *all* of the charges, for example if I go over my text or call allowances. At no point did anyone mention the Delivery Report 1p charge. Had sent approximately 750 texts in my first full bill cycle so that was �7.50 worth of delivery report charges!!! Got this amount refunded.

3. Again at registration, I enquired about data bundles: someone 'sold' me the 4Mb data bundle without telling me that Orange do 1Gb bundles for FREE for the first two months of your contract!!! Had to approximately �25 of charges refunded for this.

4. When I purchased the handset, I did it online via the web exclusive offers, here is a screen capture of the order screen:

If you look at the section that says "2. Select a free benefit for life", then you will see that I chose the +100 extra cross net minutes on 3G. I interpreted this as 100 minutes worth of video calls per month. And I am not the only one to do so - my friend did the same. Turns out this free benefit for life is +100 cross net minutes IF YOU PURCHASE A 3G HANDSET!!! What!!!?!?!? Very, very unclear.

Anyway, to cut a long story short, I made it clear to Orange that i was completely dissatisfied with how misleading this was. Orange responded in the way I expected by quoting the terms and conditions of the contract (the War and Peace like Terms and Conditions that we agree to but do not read fully, if at all!!!). However, as the call was escalated further up the line of management, more people agreed with me that it was misleading and to cut a long story short they refunded me a further �50 ie the price of the 3G handset.

Unfortunately, I do not have the 100 minutes video calls/month but I am not too fussed as they refunded me the cost of the N80.

5. In addition to the problems mentioned above, there are major communication issues when discussing complex problems with the Call Centre Operatives in the Indian Call Centres. They really struggle to understand my regional accent and it is so exasperating!!!!!

Having worked for T-Mobile Customer Services in a Call Centre for 6 months, I know the problems faced by both customers and employees. It appears to be the case with each and every mobile phone company - the Call Centre Operatives do not receive sufficient training and aren't paid enough to give a toss about customer's problems. Also, it is evident that the mobile phone companies roll out new promotions without informing fuly the front line staff on the details of these promotions.

My experience with Orange up until yesterday was not a satisfactory experience.

That said, they have already refunded a grand total of �90 to my account so I can't mumble. Nonetheless, I dread the next time I have a problem with my handset or my acount and need to call them!!! :icon13:

i too have an n80 on orange, i pay £25 per month, which includes 100 mins and 1750 txts 😊 happy so far but i did send get an unexpected delivery report charge, im glad my n80 turned the option off after i sent just the one txt 😊

caloomba wrote:Turns out this free benefit for life is +100 cross net minutes IF YOU PURCHASE A 3G HANDSET!!! What!!!?!?!?

The N80 is a 3G handset...

caloomba wrote:I joined Orange from T-Mobile about 6 weeks ago and have been on the phone to Customer Services non-stop.

I bought the N80 (for �49.99) with the following price plan costing me �30/month:

400 minutes any network any time
1500 SMS
100 minutes video calls (or so I thought!!!)
+ free broadband connection with 2Gb/month limit

I have had a number of issues:

1. The first handset kept on crashing - they replaced it after about 5 requests to do so.

2. At the point of registration, I requested information on *all* of the charges, for example if I go over my text or call allowances. At no point did anyone mention the Delivery Report 1p charge. Had sent approximately 750 texts in my first full bill cycle so that was �7.50 worth of delivery report charges!!! Got this amount refunded.

3. Again at registration, I enquired about data bundles: someone 'sold' me the 4Mb data bundle without telling me that Orange do 1Gb bundles for FREE for the first two months of your contract!!! Had to approximately �25 of charges refunded for this.

4. When I purchased the handset, I did it online via the web exclusive offers, here is a screen capture of the order screen:

If you look at the section that says "2. Select a free benefit for life", then you will see that I chose the +100 extra cross net minutes on 3G. I interpreted this as 100 minutes worth of video calls per month. And I am not the only one to do so - my friend did the same. Turns out this free benefit for life is +100 cross net minutes IF YOU PURCHASE A 3G HANDSET!!! What!!!?!?!? Very, very unclear.

Anyway, to cut a long story short, I made it clear to Orange that i was completely dissatisfied with how misleading this was. Orange responded in the way I expected by quoting the terms and conditions of the contract (the War and Peace like Terms and Conditions that we agree to but do not read fully, if at all!!!). However, as the call was escalated further up the line of management, more people agreed with me that it was misleading and to cut a long story short they refunded me a further �50 ie the price of the 3G handset.

Unfortunately, I do not have the 100 minutes video calls/month but I am not too fussed as they refunded me the cost of the N80.

5. In addition to the problems mentioned above, there are major communication issues when discussing complex problems with the Call Centre Operatives in the Indian Call Centres. They really struggle to understand my regional accent and it is so exasperating!!!!!

Having worked for T-Mobile Customer Services in a Call Centre for 6 months, I know the problems faced by both customers and employees. It appears to be the case with each and every mobile phone company - the Call Centre Operatives do not receive sufficient training and aren't paid enough to give a toss about customer's problems. Also, it is evident that the mobile phone companies roll out new promotions without informing fuly the front line staff on the details of these promotions.

My experience with Orange up until yesterday was not a satisfactory experience.

That said, they have already refunded a grand total of �90 to my account so I can't mumble. Nonetheless, I dread the next time I have a problem with my handset or my acount and need to call them!!! :icon13:

I too took out this package but with the 300 mins & 100 texts (plus the freeby 1000 texts and 200 mins) please check with them as i was told the xtra 200 texts wis for 6 months and the xtra 1000 texts for a 18 months. (18 month contract) still not convinced but i have made a note of the times and agents i have spoken to , and its quite a few. getting thru to them is a right pain in the ass and then u get an indian who moreoften that not doesnt understand you or doesnt know the ansa's to ur questions. my account was well and truely screwed up, on the 8th attempt after about 5 hours eventually sorted, or at leat i hope still waiting for the 1st invoice. I work for vodafone and have done so for 8 years, but this offer is better than any i can get thru them, at least at VF i know 100's of people from different depts, so i can get things sorted asap. apparently, as i went for the 100 mins 3g calls again, as user above, thinking it was 3g calls, i was given 150 x net calls xtra for life. this is a 3 g fone, for gods sake its nokia's flagship at the mo (with n90, 91 & 93). even the girl in the shop didnt know about these tariffs and free xtras, bless her thou she did spend about an hour trying to sort it out, plus she was fit ; ). then to make matters worse, being a wanadoo (now orange) livebox owner, it has been a complete ball ache trying to get it swapped on to my contract for free. 1st i was told i owed �1.24p then i was told they owed me �1.24p, due to a credit, even thou i pay by DD. I said i dont give a fuck about that, just want my broadband pack swapping, then it appears some doughnut entered my address diferently hence it was erroring. still waiting for this to be sorted. as for orange cutomer services prees this for that, press that for this...what a fucking nightmare!!!!!

LesLesleyson wrote:The N80 is a 3G handset...

I maybe didn't explain it properly..........

I interpreted the page as "100 video call minutes free per month".

In fact, what Orange told me it actually means is "if you buy a 3G handset, you get 100 extra x-et minutes per month".

I spoke to Orange CS today and they told me that the itemised billing cost and the penny per del report only applies to new customers on animal deals, and that it won't apply to existing customers. Woo. But then he added "keep an eye on your bill though" - hmm.

I'm also less than impressed with orange. I got a text from them over two weeks ago telling me they had received the phone unlocking code from Nokia that I had requested and that it was ready for e-mailing to me as soon as I had placed the �20 fee onto my account. I bought the credit the same day and, despite 5 phone calls I still haven't got the code. Every time I call they tell me that all they can do is e-mail the unlocking department as they aren't available on the phone! 😡
I really want to ditch them and have signed up with another operator but am having to use an old phone because I obviously can only use my N80 on Orange. Anyone got any ideas?

All these problem seem all too similar, Orange certainly need to pull their fingers out! I wish there was a way to easily cancel the contract and pay say 2months line rental if your still in your contract and send the phone back cos i would jump at the chance! I really hate orange and have to wait 16 months to get out of this shitty contract. :frown:

I'm glad someone pointed out already about the 1p report charge only applying to new customers on Animal.

I've been with Orange almost 9 years, and have to say they've been ok on the whole.

I did have the same issues as davedyer with the massive data charges on my first months bill after my N80 upgrade - rang up to complain but I was speaking to a bird on the phone so when she said she could give me a list of all the sites I'd looked at with the download sizes from each I bottled it cos I know I'd been looking at lots of filth (by wifi I thought!).

Do you know what pisses me off more than anything? They charge me about �3 a month because I don't pay by direct debit, but won't let me choose the date it comes out on! Twats! Then they ask me if I want to set up the DD every single time I call.

As soon as they start charging for calls to customer services, I'll leave. No way pedro. 😮

mrdannyaitch wrote:

Do you know what pisses me off more than anything? They charge me about �3 a month because I don't pay by direct debit, but won't let me choose the date it comes out on! Twats! Then they ask me if I want to set up the DD every single time I call.

it beats me why anyone wouldn't want to pay by DD. It si so convenient.

And they should allow you to change your bill cycle date. When I worked for Customer Services with T-Mobile it was a very simple process to do so so I don't see why Orange shouldn't be able to.

caloomba wrote:it beats me why anyone wouldn't want to pay by DD. It si so convenient.

That's my entire point, I want to, I'd just like to forget about it. The only way round it would be by paying my bill twice within 30 days one month, but feeding us is more important!

To be honest, I'm paying out more than I need to a month anyway cos I'm on Premier, which means a lot less than it used to.

Did you also mention that they now charge for itemised billing? It used to be free....... GET STUFFED ORANGE:icon13: I did a stretch of 13 years with them, then saw the light.......Network 3 is genius! (if 3g signal is great in your area as it is in mine).
Also why would anyone want broadband that is capped ........utter crap.