E61 cannot reboot — Nokia Eseries S60 3.0 phones (E50, E60, E62, E61, E61i, E70)

albertm 22 Aug 2006, 07:08

My new Nokia E61 cannot reboot. The screen lights up, shows 'Nokia' for 15 secs and then blanks out (with light). I just remove the battery.

Can I do anything without erasing data? I suspect it is virus infected. I have installed several Symbian and Java apps and midi files.

I bought the unit in the Philippines with 12 months warranty.

Pls help!

mgoodson45 22 Aug 2006, 07:38

Hi there,

Try hard-resetting the unit. From a powered off E61, press Green, Star and Number 3 simultaneously (hold) while turning on the unit. Keep pressing until you see PIN request or home city question.

G'luck

mgoodson45 22 Aug 2006, 07:46

try reflashing to Nokia care if it still doesn't work.... It's under warranty right?

nj7 22 Aug 2006, 08:02

Like "mgoodson45" said, try a phone format. With security mesures implemented on OS v3, should not be a virus, but anything else.

albertm 22 Aug 2006, 20:04

Thanks for the quick reply. I tried the hard reset but the screen stayed blank with back light. So I removed the battery and the memory card. When I powered on, it rebooted but all my data was erased.

bodstrup 22 Aug 2006, 20:25

Wirelessly posted (Nokia E61: Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413)

You should always remove the memory card as the first step if a phone refuses to boot. When istalling apps, install any suspect or potentially dangerous app on the memory card. This allows you to remove the card , effectively removing the app in case of boot failure.

Secondly, do take a backup with the most recent PC suite. there are signs, that the backup/restore process to memory card does not work, so PC Suite is your main tool for backup.

Regards, Michael

kalimero 24 Aug 2006, 21:18

bodstrup wrote:Wirelessly posted (Nokia E61: Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413)
You should always remove the memory card as the first step if a phone refuses to boot. When istalling apps, install any suspect or potentially dangerous app on the memory card. This allows you to remove the card , effectively removing the app in case of boot failure.(snipp)
Regards, Michael

This should be posted as a sticky at all forums concering phones that has the capability to take onboard a smart (be it SD, MicroSD, MemStick or whatever) card!
To date I've fried 2 1Gb cards and have no intentions of doing it again!
Now, before the comments are passed around, I'm fully aware that the greatest issue here is "skit bakom kornet" (or management error for the 6.991bn of you that doesn't know Swedish) so the key ingredient here is me. On the other hand the first case was a Sa*D**k Memory-watchamacallem that goes into a p910i. That sucker up-and-died on me when I manhandled the card out of the phone...
The other was a "Jamaica-capital" card that was sort of the "runt of the litter", monday example" or what you will. I actually had a celebration of sorts when that one died!!

So - word from the wise; smartcards are tiny, fragile thingies that deserve some care and consideration. And it is up to YOU the user to buy quality stuff - not just the cheapest (as I tend to do...)

(edited - at 23:00+ my spelling deterioriaoirtes)