Hi! I actually opened this thread due to a problem i have in my nokia n80........I recently got it but its missing things....first it doesnt have the settings options in contacts to arange first and last names.....and secondly i used my wifi just a few days back and i dont have the mouse in my browser........and now i am just wondering if anyone had this problem or have any solutions.....and if i get a firmware upgrade to the new v4.0.....sumthin sumthin........should i make him format my n80 and install this new 1 or make him just upgrade it on top the current version.....and i am in canada so there is no nokia centers i can go to so i am not really sure what to do......i do have a in store warranty but not sure if they gonna do the firmware upgrade and stuff for free or not.....anyhow if you guys have any suggestions please let me know thanks.....