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Bad experience with Nokia Support

7 replies · 2,762 views · Started 09 February 2007

[SIZE="3"]From Me to Nokia:[/SIZE]

Recently I got a N80. While setting it up, I noticed I was unable to select my city in the clock. Is there any way of selecting Darwin which is GMT + 9.5 h? If not, is there any third party or genuine / licenced software that you can provide that will allow me to select this city, or at very worst, time zone?
I have tried to update the firm ware but I already had the latest one.

Thankyou

[SIZE="3"]From Nokia to Me:[/SIZE]

Thank you for emailing Nokia Careline.

In response to your enquiry, please be advised that you can only add cities from the list provided under "World Clock" application. :frown: Unfortunately, there are no options or softwares that will allow you to add more cities to the default list:frown: . 😡 [SIZE="4"]If "Darwin" is not listed, then this city is considered redundant on the phone.[/SIZE]😡

We do apologise for any inconvenience caused.🙄 🙄

Should you have any further enquiries, or if we can be of any assistance, please do not hesitate to contact the Nokia Careline and speak to any one of our friendly Technical Support Executives on 1300 366 733 between the hours of 8am and 8pm EST, seven days a week. For online assistance, please visit 'ASK Nokia' at our website.

Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: caresurveys

Kind regards,

Nokia Careline

**********************

Seriously considering calling up about this.
BTW, Darwin is in Australia, and is a state capital for all you foreigners.

I think you have to look for another city with the same time zone, I cant select my home city of birmingham when I go back to the UK, so I have to select either London or Edinburgh (which is Scotland).

Ok I just saw there iz no time zone in Australia which is 9.5 hours on the N80

Isn't Adelaide GMT + 9.5

http://www.timeanddate.com/worldclock/city.html?n=5

From memory, I think Adelaide is the same time zone ( I THINK) when daylight savings isn't in effect.

Still didn't appreciate the fact that they said this City is redundant.
Short of trawling through and finding a compatible city somewhere else in the world, I don't think it would be too hard to add Darwin to the Australia list or attach it to the 9.5 time zone.

petesnuffy wrote:From memory, I think Adelaide is the same time zone ( I THINK) when daylight savings isn't in effect.

Still didn't appreciate the fact that they said this City is redundant.
Short of trawling through and finding a compatible city somewhere else in the world, I don't think it would be too hard to add Darwin to the Australia list or attach it to the 9.5 time zone.

Haha yes redundant does seem to be the wrong word to use, I guess they should have just said use Adelaide because its in the same time zone.

Dont forget support staff are usually just muppets with no real idea of what they are talking about.

Not sure if adelade would work though as you said about DST .. it looks like Darwin doesnt have DST in 2007, DST is obviously redundant in Darwin 😊 😊 😊 ...

so, does anything ever happen in your 'redundant' city?? 😉

Seriously you should take your mail to your councillors and show them that a world company like Nokia consider it to be REDUNDANT.

Thats a pretty harsh way of saying 'we fcuked up' Nokia! HAHAH

And how much more memory would the device require, if every city, town, village in the world was listed? In all the various languages (many have different names in different languages)?

As long as there is one in the correct timezone works, and uses less space.

Of course, the next level that should be there, is user-definable settings (you type in your own home city, town, village & choose the timezone to match), but that feature is unfortunately missing.

N/A wrote:And how much more memory would the device require, if every city, town, village in the world was listed? In all the various languages (many have different names in different languages)?

As long as there is one in the correct timezone works, and uses less space.

Of course, the next level that should be there, is user-definable settings (you type in your own home city, town, village & choose the timezone to match), but that feature is unfortunately missing.

I think thats exactly his point.. there isnt one that works for his timezone.