Read-only archive of the All About Symbian forum (2001–2013) · About this archive

N95 Voip Being Disabled - Naughty Network Caught Lying

26 replies · 14,347 views · Started 14 April 2007

A good example of Orange customer services not knowing what they are talking about. If she understands the questions then clearly she's lying, if she doesn't understand the questions then she should have clarified first before answering and making herself look like an idiot.

Those tarriff prices were extremely high too! £52.88 for 400Mb, jeez, you get up to 1Gb on T-Mobile for £7.50 and their coverage over the UK is just as good as orange now, and continually improving. And, of course, VOIP can be used on T-Mobile, but they don't like you to use tmob internet to connect to voip. At least it's still available on the phone tho for Wifi hotspots.

clive6630 wrote:A good example of Orange customer services not knowing what they are talking about. If she understands the questions then clearly she's lying, if she doesn't understand the questions then she should have clarified first before answering and making herself look like an idiot.

Those tarriff prices were extremely high too! �52.88 for 400Mb, jeez, you get up to 1Gb on T-Mobile for �7.50 and their coverage over the UK is just as good as orange now, and continually improving. And, of course, VOIP can be used on T-Mobile, but they don't like you to use tmob internet to connect to voip. At least it's still available on the phone tho for Wifi hotspots.

Yeah ive just sent my upgrade back to Orange
Thanks Orange

I've now got the N95 on T-mobile.
Why dont they allow us VOIP over 3G data network?

beerglass007 wrote:Yeah ive just sent my upgrade back to Orange
Thanks Orange

I downloaded Phoenix2007 and the generic Euro firmware, and applied it last night, now my Orange N95 works fine with VOIP (tested with Truphone).

I agree though, Orange are naughty for turning off standard functions of the N95.

brand generic firmware on branded handset - invalidates warranty

on a nokia n95 and taking into account the problems so far with the handset, im not willing to invalidate the warranty on a �5-6oo handset.

cancel the contract and use a operator who isnt going to pillage your phone.

Jurgen_Nokia wrote:brand generic firmware on branded handset - invalidates warranty

on a nokia n95 and taking into account the problems so far with the handset, im not willing to invalidate the warranty on a £5-6oo handset.

cancel the contract and use a operator who isnt going to pillage your phone.

If the handset dies completely, then it's very difficult to detect the FW was changed.
If the handset develops a minor fault, it's easy to re-flash back to Orange branded FW before sending off for repair.
Also, provided you have proof of purchase/delivery note, Nokia Care Centres will usually honour the warranty, providing the handset does not appear to be physically damaged.

However, your advice is sound and N95 owners should be made aware of possible consequences before deciding whether to de-brand or not. 😉

the point is Orange disable features on the phone and that is NOT right.

the solution is not to invalidate your warranty.

the solution is to cancel your contract and go with a network that doesnt pillage the handset.

dont forget - when you change up on the firmware, you cannot change down. So you may be stuck with generic firmware whether you like it or not - THEN your in *bleep* creek ;0)

Nigma wrote:Where did you obtain the Generic firmware files?

The Euro N95 FW is available via BB5 Reaper 2006, on the gsmegypt.com link (link#1 on the BB5 S60 USB Flash page)

impulse1985 wrote:Can you show me a URL to download Phoenix from please?

I found Phoenix 2007 on www.megaupload.com/?d=EPZ4HGQ7

You will also need Diego, Dongle Bypass and Crack. They are available via BB5 Reaper 2006, in the Install Phoenix 2006 section. (The 2006 dongle bypass and 2006 crack work fine with Phoenix 2007)

Disclaimer:
Please note I cannot be held responsible for any damage to your handset if you choose to de-brand your N95 using Phoenix 2007 and something goes wrong during the process!
Also note, I have no links to the author of BB5 Reaper program or to gsmegypt.com / megaupload.com

Jurgen_Nokia wrote:
dont forget - when you change up on the firmware, you cannot change down. So you may be stuck with generic firmware whether you like it or not - THEN your in *bleep* creek ;0)

It is true that you cannot downgrade the FW.

However, you can re-install the same version of the FW using the original Product code, which usually also re-applies the original Branding - i.e. Network Branding, additional or disabled functions, etc.

@ Dez_Borders

I will say it again, the real solution is to return your handset and go with a network operator who does not disembowl the handset.

Invalidating your warranty on such an expensive phone is NOT the way to go.

Nokia will NOT honour any warranty in these cases.

And it is possible to read firmware information from a dead phone -

DO NOT BE FOOLED AND DO NOT FOOL PEOPLE INTO THIS ASSUMPTION :

YOU MAY COST THEM ALOT OF MONEY WITH YOUR ADVICE

dez_borders - I am giving impartial advice, regarding hardware warranty - not siding with any party in relation to network price plans or tariffs etc.

I am only presenting FACT and not misguided assumptions.

I am not faulting you directly but it is important to note that invalidating your warranty means you could potentially be left with a very expensive brick for your desk draw or mantlepiece

If you have an issue with how your network has modified the handset AND can return the handset, then that is the BEST option to take as you then have the oppurtunity to purchase a handset free from any network interference and have a hardware unit that is covered by the applicable Nokia warranty.

Is the file you are linking to (Phoenix 2007) freeware ?

PS - Just to clarify, your disclaimer legally means nothing, as you have already infringed copyright ..

PPS - I do NOT work for one of Orange's competitors.;0)

Jurgen_Nokia wrote:
PPS - I do NOT work for one of Orange's competitors.;0

OK, but does the word Nokia in your AAS member nick-name refer to your employment by that company?
(Orange are one of Nokia's top customers, after all)

dez_borders wrote:The Euro N95 FW is available via BB5 Reaper 2006, on the gsmegypt.com link (link#1 on the BB5 S60 USB Flash page)

I found Phoenix 2007 on www.megaupload.com/?d=EPZ4HGQ7

You will also need Diego, Dongle Bypass and Crack. They are available via BB5 Reaper 2006, in the Install Phoenix 2006 section. (The 2006 dongle bypass and 2006 crack work fine with Phoenix 2007)

Cheers for the info.... all files downloaded and ready to go :icon14: BUT following the instructions in BB5 Reaper 2006 to the letter!, I get the error message 'Installation cannot continue without a dongle.... etc' It says to then to click on Retry and run the crack immediately.... I assume this is the dongle bypass file? I do this but keep getting the same error message, 'Installation cannot continue....' etc.... What am I doing wrong here? :con?

I have downloaded the following files:

New replacement firmware (from within BB5 Reaper)
Dongle
Crack
Phoenix 2007
Nokia Diego 3.07 SP2

Please help! Thanks

Problem solved! Ignore above message.... was not applying the crack quick enough after hitting 'Retry' 🙄 - all ok now!

Jurgen_Nokia wrote:dantyler - if you brick the phone, you are ducked with no warranty ;0)

Yeah I know.... i've just run through the whole process on my old 6680 and it worked perfectly so now i'm thinking....... shall I do my N95...? :con?

I'm still thinking about it...........

dez_borders wrote:Do you work for Nokia or one of Orange's competitors?

Just to say I would say Jurgen_Nokia's advice is spot on here.

I honestly dont think it is worth the risk.

SUCCESS! I braved it and reflashed my new N95. The horrible Orange UK firmware is no more and I now have the generic firmware with the animated menu icons (which Orange removed) and most importantly the VOIP access which Orange also removed.

I agree with all the above posts though - this is done entirely at your own risk. Its so easy for something to go wrong and then end up with a dead phone. Luckily though, for me, all went well, and i'm very pleased! 😉

Rafe wrote:Just to say I would say Jurgen_Nokia's advice is spot on here.

I honestly dont think it is worth the risk.

Rafe and Jurgen, your advice is indeed wise. People should be made aware of the risks as well as the benefits, then left to make their own decision.

As soon as Nokia's NSU supports the N95, I am sure we will instead use NSS to select a generic product-code then flash to unbranded & unrestricted Firmware via (the official) Nokia Software Update program. 😉

Sure you'd be left with no warranty if you brick your phone. but you can just pay to get it redone at various places if you feg it up

Jurgen_Nokia wrote:http://www.theregister.co.uk/2007/04/18/voip_wars_head_for_ofcom/

http://www.theregister.co.uk/2007/04/18/n95_crippled/

;0)

What nobody has mentioned in this thread so far is that NOKIA themselves could prevent the unpleasant situation of cripped handset variants by simply REFUSING the networks permission to remove or modify any standard functionality. This would also prevent the release of buggy network branded firmware variants.

If Nokia were morally strong enough, they would limit the networks branding to the following:- Menu's/Themes and provision of ADDITIONAL apps.
Nokia should build the branded variant firmware package themselves and should never provide the networks with access to the firmware source code or development systems.

I do not believe Orange and Vodafone (and others) would refuse Nokia's demands as it would be commercial madness for any network to refuse to stock the N95 and deny themselves the revenue from both old and new customers who want the latest flagship handset (costumers who would sign up with an alternate network provider to get the handset they want).

Yes, Orange and Vodafone are in the wrong, and I hope OFCOM finds in favour of TruPhone and other VOIP SIP software providers, and bans the practice...
but it's Nokia who allowed this travesty in the first place, and they could stop it from ever happening again.

Lastly, Nokia should offer a FREE firmware debranding service via NCC's and honour the warranty afterwards.

Comments / discussion welcome?