I hold the power button for 20 seconds but it doesn't work. I can't turn it off. I don't want to take out the battery cause I have a silicon cover on it and it's a pain to get on and off.
It freezes ever since I put an mp4 video on it. I have no idea why I can't use the phone just because I put a video on it but it's a real pain!
You have to take it off...
nj7 wrote:You have to take it off...
Ok I just did it.
Is it normal that a single video on the phone can make it freeze? Even just turning it on and pushing the menu button or trying to list my contacts causes it to freeze. I can't even delete the file. I'm going to have to put the SD card in a card reader to delete it.
cunparis wrote:Ok I just did it.Is it normal that a single video on the phone can make it freeze? Even just turning it on and pushing the menu button or trying to list my contacts causes it to freeze. I can't even delete the file. I'm going to have to put the SD card in a card reader to delete it.
cunparis wrote:I hold the power button for 20 seconds but it doesn't work. I can't turn it off. I don't want to take out the battery cause I have a silicon cover on it and it's a pain to get on and off.It freezes ever since I put an mp4 video on it. I have no idea why I can't use the phone just because I put a video on it but it's a real pain!
try this but you will loose all the information from phone like photos videos phone numbers...but works fine.Full Reset: clears everything off the phone memory!! Be sure to back up your contacts *#7370#, 12345 and then Yes