Hello,
I am with CoreCodec, Inc. - I thought I would take a chance to adress some of the concerns in this thread.
$25 for software dubbed as a Beta? No thanks.They'd do well to drop the word "beta" and charge people for the "final release." Or make it a free, time-limited beta, then charge for it.
As was mentioned in the thread, the symbian version has been a long time coming. It's taken numerous man-[b]years[b] to get this product running on as many products, and platforms as it does. With a few notable exceptions (apache, gcc, java, etc) - there aren't very many programs that run on as many platforms as we do.
That being said, we have purchased thousands of dollars worth of hardware, and have thousands more to purchase before we have a complete product worthy of the CoreCodec name. In the mean time, there are literally hundreds of people who have been waiting for the Symbian version, and our software works on _most_ devices with no, or very few, issues. For those who experience problems, we offer a liberal refund policy. As for "charging for a beta" - developers aren't free, hardware (to test) isn't free, and there are hundreds of people willing to take a chance at a few issues. The money from the paid beta allows us greater freedom to do what it takes to support every possible platform, with as few issues as possible.
Besides, look at the competition - it's my belief that our "Beta" is better than any other media player I've seen to date for Symbian. Think of it this way - how many products (Vista, anyone?) were launched at beta quality, without being called "beta"? We're being honest about it.
I totally agree with ebrodeur, you can't charge someone $25 for a Beta application, especially when they don't even offer a demo.
Well, given the hundreds of purchases in the first 7 hours it was available, I would politely disagree with you. We offer a very liberal refund policy - if you have issues, we will return your money. We feel that our beta, while not yet fully complete, is nonetheless a good product. Furthermore, we feel that a product worth using is a product worth paying for, especially as we can use the money to improve the product faster.
We're not venture funded, and we've been out of pocket for over a year on the Symbian version. There is simply a limit to how many resources we can commit to a project without being paid for it.
I entered the registration number given to me at the end of purchase (which matches the one I received in an e-mail) but I then got a message that it is invalid. ...
I e-mailed their support but so far no response.
As today has been one of our biggest selling days ever, we have been a little swamped. Most of the issues have been caused by people mistyping their IMEI; however, it's possible that on some devices we may be unable to properly detect the IMEI. We're working on a new build that should allow us to fix 100% of these issues, and should have one ready on Friday. In the meantime, if you would like a refund, you can email me personally (caverett *at* corecodec *dot* net), and I'll run it through personally.