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PC Suite and "Your device has been disconnected" messages

9 replies · 2,741 views · Started 22 February 2002

I cannot get my laptop to talk to the 9210 via the cable for more than a few seconds.

Any file I try to transfer, or application to install, that is more than a few K eventually causes a "Your device has been disconnected" message to be displayed on the laptop.

Firmware is "3.62(1)" and the PC Suite is v1.2 downloaded from the Nokia web site.

The taskbar icon shows connected and CopyAnywhere stays running, even after the message has appeared.

Any ideas?

Once this error appears does your 9210 lock up and need a reboot? I had a similar problem (involving the lock ups), and solved it by formatting both MMC and internal memory on my 9210 and reinstalling PC Suite (well I reformatted Win as well for thoroughness), and it's not re-occured yet.

Thanks for the reply.

No the 9210 carries on working. If I try the transfer/install again straight away it starts off, but again fails after about a minute.

I have had other problems with the 9210 "hanging", and that is one of the reasons I am trying to install the updates from Nokia web site. On the assumption that the updates will improve things!

It is the "All_Nokia_9210_data.sis" which is one of the items failing to install.

Have you made sure to install all large apps on the MMC before installing the apps that reside on the internal memory. That caught me out, as it didn't bother telling me that there wasn't enough memory on C to copy the installation files to, and just hung or died. I find it very annoying that apps are automatically installed from C.

If you have installed the internal memory files already, try copying the .sis file to the MMC and running it from there.

Not sure what you mean by what you say. Is it to install the updates to the MMC applications before installing the intermal memory applications?

Anyway...

The basic same problem happens when I try to copy the .sis to the MMC. After a while the progress indicator and the window on the PC (which points to the 9210 folder on the MMC) just disappear!

Looking on the MMC (via PC Suite) you see that 1MB of the 2MB has been copied. Copying a smaller (50K) .sis over is "usually" fine.

If it matters the laptop is running Win98.

It sounds rather similar to the problem I had except your 9210 isn't crashing because of it. When I suffered like that the only solution I found was to reformat the lot and start again and then the problem went away. But then that's been my solution to windoze problems since '95 and it works. Though I'm assuming for you to be attempting to install the files you've reformatted already.

Try closing the connection software on the PC and then deleting everything in C\Nokia
This may help for a while.

I will try uninstalling PC Suite. Deleting the Nokia directory and re-installing.

Are you also suggesting I reformat the MMC? If so why might this help?

I reformatted both my MMC and Internal Memory (C) just for the sake of it to start everything afresh, and it solved my problem. I can't give a reason why it worked, I just know that it did.

Not a silly question and 100% correct, you will lose your data and settings so back up first. I will remember to do that one day.