Read-only archive of the All About Symbian forum (2001–2013) · About this archive

Warranty zones

5 replies · 2,400 views · Started 26 January 2003

How many/wich warranty zones does SE have?
What's the WZ on P800's bought in Sweden, Greece, Italy ?
What's the WZ stamped on the sticker of the CodeWarrior bundle? "No warranty" ?

I would like to express that I find extremely unreasonable that such an expensive device does not come with an international guarantee as a standard.

I had a problem with my last phone (T68i) and only when I sent it to the Service Center in Singapore I found out that it only had an "Indonesian Warranty". I did not even know that, as I bought my phone in normal shop in Singapore. The vendor never informed me about the Indonesian warranty.

SE refused to repair it under warranty.

I also would like to know, whether SE would repair the phone for me if I took it with me to Indonesia.

And what about all the overseas visitors who are buying their phone here. It's unfair if they are not entitled for service.

Regards
hegisin

That's exactly the point of my original post
I am fed up waiting for P800 to be mass released on my country and would like to clarify this WZ stuff so that I know for sure from wich countries I should/should-not buy/import so as to be sure what will be the warranty status of my device latter on when significant firmware upgrades are finaly made available in my country.
The situation in Italy is particularly *interesting* because, so it seams, SE-Italy is telling they will NOT give support to imported devices (regardless of what the WZ sticker says?).
Does this means that each SE branch has the liberty to redefine SE's warranty coverage policy?
Does this not violate some EEC rules ? roll

@Alfonso: Interesting point about EEC rules. If I find some time, I will investigate further. I also would like to know about the meaning of an imported set in Italy. First of all, probably all sets are imported, or does SE manufacture the p800 in Italy, too?
I don't see any reason, why one should not get a worldwide warranty. Especially a big company like SE has the infrastructure to set-up Service Centres worldwide and could offer this Service to its customers. This would be the best reason for me to buy more SE products in the future.
I don't understand this restrictive warranty policy.
Regards
hegisin

One possible reason that I see to justify SE's WZ fragmentation would be if different SE factories use different component suppliers.

Another one would be to avoid that some franchised SE support outlet lacking capacity (or that is failing to comply with SE's quality benchmarks) *rerouts* its repairs to some higer-capacity (or lower labor cost) SE support outlet.
If that other support outlet was obliged to accept this *rerouting* than the result would be that SE custumers of the first outlet would perceive a lower than desired quality/time-of-response of service.
With WZ fragmentation the incompetent outlets either shape-up or loose the SE franchising.