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Push Email - My experiences

15 replies · 8,078 views · Started 17 January 2008

Considering how much people rely on email these days I find i incredible that with all the new programs that come out for the symbian OS there doesn't appear to be a decent push email client.

I did a quick search on the web and found 2 apps, Emoze and Roadsync. Tried both of these and thought I'd give my thoughts on each.

Emoze (www.emoze.com)

The benefits of this app is that it's free (the magic word for some, however I'd be happy to pay for an app if it actually did a good job)

I'm using OWA and not the pc gateway option, so I can't comment on the PC gateway version.

Unlike most programs, it was easy to install with good onscreen instructions. I entered my OWA username, password and server address. The connection was made and my emails and calendar were sync'd...nice and easy. Emails arrived on my phone almost instantly and calendar appointments were all there as well.

One downside is that whenever an email is received the phone doesn't actually "wake up". A tone is heard and the phone vibrates if this is set, but no lights or nothing on the screen saver to indicate an email (like the little envelope when you have a text message). There is a box that is displayed on the main screen telling you that a new email has arrived however. You can also set an option in the program to display a little icon in the top right hand corner of the screen that changes depending on whether you have an unread email or not, although it looks a little out of place on the screen.

Emails that are sent from the phone have a signature added that says Sent by Emoze Push Mail, nothing too intrusive.

Sadly whilst calendar invites are sent to the phone, there doesn't appear to be a way to accept or decline.

My biggest bug though is the lack of support. The site has a link to instructions for symbian phones, but for at least 3 weeks this has been saying "we are updating this document, please check back". In addition, I registered for the forum over 2 weeks ago and am still waiting for moderators approval (have even sent them an email to request an update on this....nothing back as yet). It seems that there is a lack of development going on with this application, which is a shame.

I then tried Roadsync (available from www.dataviz.com). This app costs $29.99 but there is a 30 day trial available

Again, simple to set up (same details needed as emoze).

The first problem I encountered was that our company hasn't registered it's security certificate with verisign, so the phone refuses to proceed automatically (untrusted security certificate warning) and so I had to manually accept. I have since copied our certificate to the phone but still receive this error. This essentially means that emails are not pushed all the time as there seems to be a time out, after which you have to manually accept the untrusted certificate again, a bit annoying but perhaps not a fault of Roadsync so I can't blame them for that one.

Roadsync is a lot more configurable than emoze. You can set times/days where push email is active, and other times when a manual sync is required. This means that should an email arrive in your inbox at 2 in the morning (if this is outside your "active" hours) it wont get pushed to your phone and wake you up. As soon as the time reaches "active" again, the emails will be pushed.

The push time was slightly longer too, sometimes taking up to 6-7 mins before arriving on my phone.

You have the option to attach your own signature (even a bus card can be used) and no extra signature is added.

Sadly, for some reason any recurring appointments in my calendar would not sync. Support had no reason for this and after trying their suggestions, I gave up. All other items were in my calendar, just not recurring ones.

Unlike Emoze, you can accept or decline calendar invitations.

Now for the worst bit...your phone will make a sound/vibrate if an email is received. if you miss this then there is NOTHING to tell you that an email has arrived. no icon, no lights flashing, nothing!!...the only way to find out is to go to your inbox.

This coupled with the calendar issues (and the security annoyance) means that for now, I have reverted back to emoze.

I can live without the ability to accept/decline invitations, but I need my calendar up to date with all my appts and some sort of indication that a mail has arrived.

I'll have to keep looking for something better as I love my N95 and don't want blackberry. Just wish i could have the functionality of the bb.

if anyone has any other suggestions, I'd love to hear them

There's the freebie Nokia mail-for-exchange client, but you're likely to have the same fun and games with certificates, I reckon.

Have you tried simply using IMAP? I have this set to both my 'home' mail provider and I've enabled IMAP on the Exchange server at work so I can get that, too (no worries about persuading the IT department to open the port on the firewall because I am the IT department). You can then set automatic retrieval in your Nokia email client and Robert's your mother's brother, as they say. I forget the magic IMAP protocol involved but it is effectively 'push' rather than 'pull'. And yes, you do get a big notification dialogue and a little "@" sign at the top of the standby screen.

Other N95 Options

1. Mail For Exchange. Free software distributed by Nokia. Probably available somewhere in the Download directory if you cannot be bothered to Google for it. Mail For Exchange syncs all appointment types and gives a visual indication of new mail but doesn't all you to respond to calendar invites unless you are using an E series phone (stupid and pointless restriction).

2. The built in email client. If your Exchange server has IMAP enabled you can simply configure the built in client with the server and sign on details. If you switch on auto-retrieval on the phone you will get push email which works beautifully. This only works with email though. Calendar, Contacts, Tasks and Notes are not synced at all.

3. Consillient. Email forwarding service that provides a push-mail client. Very much like Emoze.

Other Symbian Options

Blackberry Connect on an E Series phone will probably give you the best experience on a Symbian phone if you have access to a Blackberry Enterprise Server (typically operated by a company or as a rental service by somebody like mail2web.com). BES will automatically sync email and PIM data with a Blackberry or (I presume) with Blackberry Connect on Symbian. Please note that I am speaking from the perspective of having used a real Blackberry. I have never been able to try Blackberry Connect as it doesn't appear to run on the N Series phones (another pointless licencing restriction).

Don't be fooled into going with Blackberry Internet Service though. BIS does not push anything except email to the Blackberry. You then need to do a local PC sync with Outlook to get your PIM data onto the device.

If for IMAP, I'd definitely suggest to purchase ProfiMail software.

It wins with the built in email client hands down. Especially the HTML email support which is a joke in Nokia's email client.

I know (I think!) that Nokia's software needs Exchange 2003+ - is there anything that supports Exchange 2000??

Thanks

K

so, despite the popularity of this phone, there is nothing that gives full functionality.

you can have email, but no calendar or tasks or contacts

you can have all, but without the ability to accept or decline invitations and problems with notifications of receipt

you can have a Bodged (mail 4 exchange) which tells you that ypou have mail, but again wont let you reply to invites

you can have email, calendar (even though it wouldn't work for me), ability to accept invites, but with no notification fo receipt of email,and silly certificate errors

yup...so, still nothing that works like a bb does. Surely it can't be that hard??

????????!

Nokia N-series phones are marketed as multimedia devices. So you're getting out of your pram because the N95 doesn't have full, over-the-air synchronisation with Microsoft Exchange, a proprietary business system?

I'm pretty much platform-agnostic, and frankly, if that was your main concern you should probably have chosen a Windows Mobile device, or if you insisted on a Nokia, maybe an E-series.

And fer chrissakes don't get me started on Crackberries: biggest load of over-hyped bollocks in the known universe, even more so than i-Bling. The software you need to put on your server to run them takes two days to install and gobbles up half the resources, whilst a Windows Mobile device 'just works'.

neilhoskins wrote:????????!

Nokia N-series phones are marketed as multimedia devices. So you're getting out of your pram because the N95 doesn't have full, over-the-air synchronisation with Microsoft Exchange, a proprietary business system?

I'm pretty much platform-agnostic, and frankly, if that was your main concern you should probably have chosen a Windows Mobile device, or if you insisted on a Nokia, maybe an E-series.

And fer chrissakes don't get me started on Crackberries: biggest load of over-hyped bollocks in the known universe, even more so than i-Bling. The software you need to put on your server to run them takes two days to install and gobbles up half the resources, whilst a Windows Mobile device 'just works'.

ok....keep your pants on. You've mis-read/mis-understood what I was saying

Emoze, gives me email, calendar syncs, on screen notification, just not the ablity to accept/decline invitations

Roadsync gives me email, ability to accept/decline, but no on screen notification and problems with calendar and certificates.

and each of the other suggestions gives *part* of the solution.

My problem was that there are all these applications that only half do a job. The ability to do them is there, but as yet, nobody has developed an application that does them all.

Welcome to SEVEN's Beta Program!

SEVEN is determined to deliver the best user experience on mobile email, calendar, and contact management. To achieve this, we would like to invite you to join our Beta Program to:

* Try our new products for free on your mobile phone
* Provide feedback on how we can improve
* Give insight on issues that you encounter

Please post your feedback in the discussion forum. Our product management and development teams monitor this forum continuously. We value your input and appreciate your participation.

http://community.seven.com/forum/main.php

The inbuilt mail client ( for IMAP ) is pants and always has been. It sites on the "Updating Mailbox" screen for ever berfore finally downloading the messages you have selected or sending.

Make it almost unusable.

Unplugged wrote:The inbuilt mail client ( for IMAP ) is pants and always has been. It sites on the "Updating Mailbox" screen for ever berfore finally downloading the messages you have selected or sending.

Make it almost unusable.

Works fine for me. Not your mail provider, by any chance?

Slightly OT, but as RoadSync isn't working on my E51 (fails to sync every time after the first sync after installing or re-installing), I have not been able to completely remove it. Remove always leaves four files, which I can manually delete via Xplore or FExplorer; but when I re-install, all of my settings are already there, presumably saved in a config file somewhere, which I cannot find.

Has anyone else had problems removing it -- and can anyone tell me how to complete remove it?

Hi all,

As rolan73d i have been using the Seven Beta first on an N95 8GB and now on my E90 possibly one of the easiest set and installs i have come across and just works. Even though at the time of trying it i was unaware of the cost once the Beta ends i will be more than happy to pay the �65 per year which works out at just �1.25 per week for the functionality it gives me.

Marc

neilhoskins wrote:Works fine for me. Not your mail provider, by any chance?

Well we run out own mail server I cant see anything out of the obvious wrong and telnetting in and interacting with my mail box using imap commands would seem to present no problems. No other devices have any problem just Nokias but the problem existed on the N95 and the 6600 that I had but doesn't appear to be an issue for any other imap client or phone. It just sits on the "Updating Mailbox" for what seems an eternity before finally letting you read or download any of the headers.

I haven't tried on any other boxes as I only have the one e-mail account.

MfE seems to have started working again now which negates the problem as it means I don't have to use it 😉

neilhoskins wrote:????????!

Nokia N-series phones are marketed as multimedia devices. So you're getting out of your pram because the N95 doesn't have full, over-the-air synchronisation with Microsoft Exchange, a proprietary business system?

I'm pretty much platform-agnostic, and frankly, if that was your main concern you should probably have chosen a Windows Mobile device, or if you insisted on a Nokia, maybe an E-series.

And fer chrissakes don't get me started on Crackberries: biggest load of over-hyped bollocks in the known universe, even more so than i-Bling. The software you need to put on your server to run them takes two days to install and gobbles up half the resources, whilst a Windows Mobile device 'just works'.

You might not like Blackberries as an admin, but I can tell you as an architypal business user who has tried Palm, WinMob (both variants), Symbian and Blackberry, that Blackberry with an Enterprise Server blows everything else out of the water as a phone, a PIM device, and an emailer.

I do like my N95 for personal use but for running a business nothing comes close to Blackberry.

xerxes wrote:I do like my N95 for personal use but for running a business nothing comes close to Blackberry.

I have to agree, that once you've painstakingly set up your enterprise server and worked through all the enterprise activation issues on each handset and trained the end users on what they're doing, blackberry is awesome at what it does and can do.

I just wish they would streamline the setup process.