Hi all,
Sorry if this is off-topic, but I am wondering if I am just unlucky or if others have experienced poor quality service from Nokia's main UK repair centre in Thetford?
My N95 developed a fault with the screen last week (repeatedy goes black for 1 second out of every 5) and was posted last Thursday to the Freepost UK Repair Centre, as recommended in the Nokia support website.
The handset was returned to me today, and not only is the screen fault still present, but now the phone won't boot past the white Nokia screen.
In simple terms, the engineer has bricked my handset, not tested it, then just sent it back, assuming it was repaired.
The handset is now on it's way back for a 2nd repair. I am not optimistic.
Can anybody tell me from past experience I am wrong?
hmm, i took mine to the NSC in the rookery shopping center, newmarket (now closed down i think). only wanted a firmware upgrade and the engineer bricked it and just handed it back to me. crap service here 😞
my phone had faulty flash and dodgy sidebuttons and they had it for 3 months!
welly_59 wrote:my phone had faulty flash and dodgy sidebuttons and they had it for 3 months!
Oh don't tell me that! 😮 Boo Hoo.
I am expecting a call from Club Nokia customer support on Monday. I want a copy of the service engineer's repair report, which was missing from the parcel.
I am pretty sure all the engineer did was re-flash (and brick) the FW, then didn't test the handset afterwards. I don't believe they even attempted to diagnose the cause of the screen fault.
my experience was ridiculous. here's what happened from begginning to end:
my flash stopped working and i noticed the volume keys didnt respond anymore. i took it to my nearest NSC and asked them to fix it. they ordered the flash unit but when fitted it didnt work. At this point they tried installing new firmware to see if it made any difference, it didnt. I could have told them that if they had asked!
So then they thought, lets brick the phone and re-install the firmware from a virgin state. unfortunetaly when they bricked it they couldnt bring it back to life!! SO off it went to nokia hq. It was with hq for a month and then it came back. The phone was alive this time but the fault with the flash and buttons was still there!
So off it went again, after another month they finally said the phone was beyond repair and sent me a new one. 13 weeks in total i was waiting for a simple warranty repair 😞
Nokia had my one month old N70 for nearly four months after it was bricked by one of their service centres, they said it was beyond repair and were going to send me a new replacement. What this meant was they were waiting for a refurb one to become available. It never did and in the end I got it back still broken and Vodafone replaced it next day with a doorstop swop. (which is what I should have done in the first place, you learn these lessons by bitter experience I guess)
not had to deal with this yet, i have had problems with other electrical hardware.
these companies take the piss and think we don't know anything and won'y notice a problem
Ratkat wrote:Nokia had my one month old N70 for nearly four months after it was bricked by one of their service centres, they said it was beyond repair and were going to send me a new replacement. What this meant was they were waiting for a refurb one to become available. It never did and in the end I got it back still broken and Vodafone replaced it next day with a doorstop swop. (which is what I should have done in the first place, you learn these lessons by bitter experience I guess)
Thats a terrible experience.
I will give Nokia 1 month to repair or replace my N95 then it's going to be a call to local Trading Standards, followed by Small-Claims Court (Scottish version of English C.C.J.)
I remember about 5 or 6 years ago I could take my phone to a Nokia service centre and if they verified the fault they would swap the handset for another 1 straight there which I thought was good!
As for now dare I say.....Insurance!😉
Back when I had my 7650 I sent it to an NSC to have the slider repaired and firmware upgraded. They had the phone for almost two weeks, they had updated the firmware successfully and also replaced the black slider piece. Although it wasn't brilliant, it was improved by quite a bit. I guess I was just lucky.
3 collected my n95 thursday and it was back by sat fixed free of charge even though I broke it and was honest enough with them their was no charge
all my settings contacts screen saver photos were preserved
puddy
I had a very poor experience with NokiaTech (www.nokiatech.com).
They had my N80 for over six months without fixing it. In the end I had to get a solicitor involved to get a new one as they'd even managed return it, in the end, in a worse state than it was sent.
Probably the most depressing thing is once the solicitor was involved they folded faster than Superman on laundry day, which kinda indicates they knew they were wrong but were just trying to get away with it.