Nokia N96

what firmware are you running (*#0000#)

sometimes the phones do restart themselves, small bugs in the firmware.... had it happen to me a few times, but not since i moved to v12

i am using firmware 11.018

maybe worth checking nokia software updater to see if v12 is available for your product code.....

if not, you could change the product code ( i used euro 1 on mine after confirming it had access to V12 via NSU)

what is your product code at the minute (under battery)

hey i bought my phone from india.... and i check the site http://europe.nokia.com/A4577224 putting my code in but it says that the latest update is 11.018.... soo would it effect my phone if i change the code.... plz reply fast

yes, if you change the product code for one that is available for v12 update that may help.

what is your current product code pls

0572321

your current software
N96
RM-247
CTR INDIA CV DG
0572321
only uses 11.018

maybe worth changing your product code via NSS to
N96
RM-247
CTR INDIA LATIN DARK GREY
0543700

as this shows as 12.043 on the NSU.

I do not take responcibility for your actions on this, am only advising what other india based version has firmware v12 available....

where do u get this information from plz tell me and also teach me how to change it from CTR INDIA CV DG 0572321 to CTR INDIA LATIN DARK GREY 0543700

Thanxxxxxxxxxxxx

i have supplied a full list of official nokia product codes into the sticky thread.....

there is also a "how to" guide somewhere on this.....

basically,

• download and install an application called nemesis service suite (NSS)
• connect your phone with the suplied usb lead
• launch the NSS and click the magnifying glass
• click on "scan"
• click on "phone info"
• on the right side, click the "scan" button and your Product Code will appear in the top box
• replace this with your desired code (in this case 0543700) then tick "enable" box
• click on "write"
• when complete unplug phone and exit NSS

once this is done, switch of your handset, leave for 10 seconds, switch back on.

now run the nokia software updater and your phone should update to v12.043....

as i have said, this is done at your own risk, ut this is how i succesfully did my own.

You will invalidate your warranty if you change the product code.

but is there a way to change my code back again........... and will it effect my phone if i change it to 0543700

yes, the exact same way which you changed it above to the newer one.... 😊

network providers can be funny about the change in product code, but its rare that a nokia service centre will actually decline to repair it as its there own codes and firmware....

Changing it back does NOT make any difference, since the first change will have been logged.

So if you change it at all, you will lose warranty.

This is true and has been verified by engineers that work in Nokia service centers. And at least one person on this forum has had his phone refused even though he had changed it back.

The service centers will repair it as long as Nokia pay them for it, but the minute it starts being refused (and some are being), then you will see them all follow suit.

Its up to you, changing the product code is a gamble.

bartmanekul wrote:Changing it back does NOT make any difference, since the first change will have been logged.

So if you change it at all, you will lose warranty.

This is true and has been verified by engineers that work in Nokia service centers. And at least one person on this forum has had his phone refused even though he had changed it back.

The service centers will repair it as long as Nokia pay them for it, but the minute it starts being refused (and some are being), then you will see them all follow suit.

Its up to you, changing the product code is a gamble.

It really depends on the firmware version on the phone if you take it in for repair

For example, if you have changed product code and updated from V11 to V12 then change code back, then the firmware on the phone is higher than the version approved for that phone, if you then take the phone for repair it will be refused.

However if the approved version of the software is the same, ie both product codes are V12, and you have changed product code back to original, then you shouldn't have a problem getting it repaired.

Apperently thats not always the case.

There are 2 engineers on N95 users which know about this.

yes, changing the product code to obtain a newer firmware is a risk, but many people do it and have no issue's.

as stated i dont take responcibility for someone else doing this to there phone, only advise on the procedure on how to perform this task. I do not force anyone to do it.

i cannot understand how nokia can refuse to repair a handset if the product code is correct. understandibly if the firmware is newer than the approved version for the original product code then then i can see a problem..... but the chances are slim that it will be refused.

The argument is that you have tampered with the device in ways you are not supposed to. Changing product code is using software thats accessing bits your are presumably not supposed to access.

As a general rule, you should presume you will void your warranty, because although it might be unlikely, its still very possible they will refuse to repair it.

Which means if it develops a fault, you might be either stuck with an expensive contract to pay off, or you have a �400+ paperweight.

bartmanekul wrote:if it develops a fault, you might be either stuck with an expensive contract to pay off, or you have a �400+ paperweight.

wise words! and i agree!

if this was the case that nokia do not warrant there own firmware updates and product codes, then to me seems a bit odd.

all the handsets are built with the smae components the only varients are in what software is installed. so by using a different PC and firmware (both of which are issued by nokia) it shouldnt make a difference IMO.

anyway, back to the main topic.... Genie, as stated, you can change the PC back to original one, but performing the change can/will void your warranty and is done at your own choice.

I agree, it shouldn't, but sadly it does. Even more so since Nokia are slow to relase it on all product codes. It's especially bad for those with network firmware, especially for vodafone's N96. It's very bad, and unreliable and slows it tremendously. A lot of people have reported it running much faster after debranding.

Which is why I no longer touch branded network phones.

Since I might be faced with either crippling firmware (or no/very slow update to it), or no warranty I figure its better going simfree. Cost is usually the same, or less over the time period.

Question for the OP... does the new firmware have fixes in it thats absoloutly crucial? Or can it wait till its released on your product code?

If you have a Nokia service center near you, it might be worth asking, as sometimes they can flash with new firmwares before they come out on NSU.