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N85 turns off when making/receiving calls

8 replies · 15,969 views · Started 27 January 2009

HiI Guys,

I think the N85 is a great phone, however I have had numerous problems with it.

1st phone
- I had replaced as would constantly reboot.

2nd phone
- speaker/ear piece stopped working, returned to Nokia care for 3.5 weeks, came back speaker/ear piece was distorted
- dpad buttons came away from phone
- 3rd time at Nokia Care to repar problems above and now the phone switches off whenever I receive/make a call.

However much I like the phone it is really irritating with the amount of problems I have had/am having.

Has anyone else had the switching off problem, or managed to get it sorted?

Thanks.

I've got the same problem with my N85 in that it turns of whenever I try to make or answer a call.

I read in a few places that it might be a problem with the battery, though I haven't tried replacing it yet. Apparently if there's something wrong with your battery and it can't supply a high enough current to your phone when making/receiving a call, your phone will turn off.

Ill post my findings as soon as I try this for myself.

Let me know if you figure out anything on your side.

Mine does that too now after 6 months of trouble free use.
Tried replacing the battery to no avail.
Tried updating firmware to no avail.

Any ideas ? It seems all this started for when i updated to version 30.xx

Actually, my problem turned out to be a faulty earpiece.
Replaced it, and phone has been working better than ever.

:icon14:

Hi,

I had the same problem after my phone went for swim in a pool for a bit.

I found on the web that I could do 3 things to see if it fixed it or not.

1. Upgrade the Software Version. Mine is now at v31.002. I did the update using the Nokia Update Application running on my PC.

Result: Did not fix the problem. Cost: Free

2. Replace the Battery. I noticed that my battery didn't hold it's change very well even after 24 hours on the charger.

Result: Did not fix the problem: Cost: $55NZD

3. Replace the ear piece. Bought a Nokia replace part on ebay UK.

Result: IT FIXED THE PROBLEM. Cost: $2.99UKD

It was pretty easy to replace the ear piece, you just need a T4 philips screw driver and something (I used a plastic scraper used for cleaning my oven tray) that will slide in between the slider gap (I saw a quick demo on YouTube) to pop open the front cover when to take the 4 screws out. Just be careful with the plastic piece around the Navi button as it can easily pop-out and tricky to get back into place.

So I hope this helps you.

Cheers
PS. This is actually a friends phone and I was seeing if I could fix it or not.