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Firmware update help E71-2

3 replies · 5,544 views · Started 28 June 2009

I have a nokia e71. the version which i have is 200.21.118 and i read at many places that the latest firmware version is 210.xx.xxx but when i try to update my phone with NSU it states that i have latest firmware.

the information which my mobile shows when i press *#0000# is:
200.21.118
27-11-2008
RM-357
Nokia E71-2 (236.03)

i desperately want to update this firmware as with this version i am having purple colored tinted pictures and i read that with version 210.xx.xxx the problem is solved.

what can be the issue? and how can i update? please help

my product code is 0569371

you need to change your product code with NSS first, then use NSU... look in the N95 forum, I think theres a good write up there..

Hello,

I noticed every time I try to run Nokia Software Updater to update the firmware on my E71 I get an error. I confirmed that it was not a USB issue therefore I checked the other avenue which was the network. I made sure the Windows Firewall was disabled when running the updater but still got the 'error connecting' message. I downloaded a network auditing application to trace network connections. Below is what I observed:

C:\>tracert 147.243.3.195

Tracing route to www.dsut.online.nokia.com [147.243.3.195]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.1
2 77 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
3 15 ms 14 ms 14 ms 10.0.0.1
4 15 ms 14 ms 14 ms 10.50.0.1
5 14 ms 15 ms 15 ms 209.59.96.126
6 16 ms 16 ms 16 ms 69.57.250.73
7 15 ms 15 ms 15 ms cwag-core2-s1.candw.ag [208.158.6.84]
8 68 ms 68 ms 67 ms 209.59.68.250
9 67 ms 67 ms 67 ms xe-0-0-0.xcr1.nyk.cw.net [195.2.25.9]
10 138 ms 139 ms 139 ms xe-0-1-0.xcr1.lnd.cw.net [195.2.25.21]
11 * 141 ms 144 ms if-10-1.icore1.LDN-London.as6453.net [195.219.83.25]
12 138 ms 137 ms 137 ms if-4-1-0-463.mcore3.LDN-London.as6453.net [195.219.195.37]
13 139 ms 136 ms 136 ms if-11-1-3.mse1.LRT-London.as6453.net [195.219.195.22]
14 134 ms 134 ms 134 ms 195.219.100.38
15 171 ms 175 ms 171 ms gb.lon1.bb02.te1.3.20.as1248.net [131.228.128.53]
16 177 ms 176 ms 177 ms de.fra.bb01.as1248.net [131.228.128.105]
17 176 ms 177 ms 176 ms de.fra.bb02.te1.2.as1248.net [131.228.128.22]
18 176 ms 175 ms 177 ms 131.228.128.110
19 182 ms 182 ms 182 ms fi.esp.sa.bb01.te2.1.as1248.net [131.228.129.37]
20 174 ms 183 ms 186 ms 131.228.142.85
21 * * * Request timed out.
22 181 ms 216 ms 180 ms www.dsut.online.nokia.com [147.243.3.195]

Trace complete.

C:\>

It seems as though there are a few 'drop-outs' while trying to access the Nokia update server. Should I change my product code and see if that solves the problem?