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N97 complaints

7 replies · 5,411 views · Started 17 July 2009

I've been reading a lot of complaints here, on Nokia's own Conversations, and elsewhere.

Some of the complaints are so far-fetched though, I wonder if maybe, just maybe the person complaining doesn't have a real Nokia N97 but one of those cheap "clones" (like the Nokla)?

Scanning the Internet, I see open ads for N97 "clones", so how do you know yours is genuine or counterfeit if you didn't buy it directly from Nokia or a reliable Nokia reseller?

I know we can't expect the first production run of the most advanced mobile computer ever in the world to be without some problems--in terms of production, product integration and user learning-curve.

Compounding this problem is the plethora of software being offered as compatible to the N97 when in actuality it isn't. Loading such can make the phone behave abnormally and even crash (I'm even guilty of trying some).

Worse yet, some of the threads on other forums have turned into flame-wars between Nokia fans and iPhone enthusiasts. On top of this some postings look like deliberable disinformation (what motivates these people?).

This is why users need to be calm and vigilant.

SEARCH is your friend.

If you can't find something--ASK, but be observant and give enough details so that others may help you.

SHARE your finds....both POSITIVE and NEGATIVE and we'll all benefit.

And lastly...know WHEN to stop adding to the end of thread and WHEN to start a new one!

Cheap NOKLA clones do not run Symbian OS - they run a hacked Motorola OS (the ones for their chinese market with touch screen). Plus, the specifications is a LOT less than the real thing (eg. 2 Mpix camera, no wifi, no onboard storage etc) and most of them run Dual Sims (which is a feature out of all Chinese clones as some some reason, most people there like to keep two accounts running at the same time). You will have to be extremely umm.. stupid not to know it is a fake once you get your hands onto it.

I too am a Nokia Fanboy - but the N97 does represent a lot of bugs and issues than most other products at this stage in its life. Compared to the N95 on its second iteration firmware (V12), the N97 is as buggy as hell to nearly a point of not being usable. This includes touch screen issues that stops you from getting calls or read SMS's properly to random freezes and reboots. Not everyone can put up with this sort of experience.

The other problem is.. OVI is a joke in the community. Its overpriced (compared to the Apple software) and theres quite literally nothing good out of it.

No wonder why critics are already bagging the crap out of this phone.. Nokia has failed yet again and again..

bchliu wrote:Compared to the N95 on its second iteration firmware (V12), the N97 is as buggy as hell to nearly a point of not being usable. This includes touch screen issues that stops you from getting calls or read SMS's properly to random freezes and reboots. Not everyone can put up with this sort of experience.

I had a N95 from the day it was released in the UK and it took much longer than one firmware update to sort out the many issues it had. And it wasn't until v21 with a host of improvements from the N95 8gb's firmware that the original N95 became the phone it had always hinted at being, before that it was pretty much useless at multitasking, had terrible battery life, gps took forever to get a lock and it was prone to random crashes.

Yeah the N97 has some issues but it's far more usable as the phone it's intended to be than the N95 was at this stage in it's production, to claim otherwise is looking at the N95 thru very rose-tinted goggles.

With regards to crashing and freezing i've suffered very few incidents on my N97 and the ones I did were either when I was messing around with various bits of software, most of which probably weren't as compatible as they claimed, or was trying to push the N97 as far as I could by seeing how many different things it could do at once (which incidentally was far further than i'd ever achieved on my N95). And I've not had any problems with the touchscreen preventing me from making/taking calls or reading messages or emails.

Hi All.
Can anyone help I must be doing something wrong because my N97 works without any problems. The touch screen works everytime the lock switch locks and unlocks the phone I've updated the firmware and every app that can be updated. But the thing still works what am I doing wrong reading all you guys out there I feel my phone should at the very least be trying to kill me or something. Yes Like all Nokia phones I've had they have bugs and this one is no differant every now and again the phone will freeze but that happened with my N95 8Gb after all its updates I have noticed the little scratch on the camera and I do find it stupid I have to shake the phone whenever I use maps 3.1 to get the compass working but I'm one of those people that buy phones when they first come out and I think Nokia loves the Beta thing so much they send there phones out the same way but I've had a few now so I'm used to it and I know given a firmware update or two the N97 Will be as good or if not better than the N95's.

@AFDenmead: I love the way you wrote that post! "My N97 is working. What's wrong with it?" 😃

I agree that the N97 is not a perfect as I would like it to be.

What we are seeing is the "Federal Express" syndrome written about in the book "In Search of Excellence". Their "absolutely, positively overnight" set new standards by which all other companies then began to be measured by.

Like it or not, we have to compare the N97 to the iPhone and Ovi Store to the App Store.

The baseline by which we measure is forever changed.

What will be the next smart handheld which will make the next quantum leap--the N900?

Krazeh wrote:I had a N95 from the day it was released in the UK and it took much longer than one firmware update to sort out the many issues it had. And it wasn't until v21 with a host of improvements from the N95 8gb's firmware that the original N95 became the phone it had always hinted at being, before that it was pretty much useless at multitasking, had terrible battery life, gps took forever to get a lock and it was prone to random crashes.

Yeah the N97 has some issues but it's far more usable as the phone it's intended to be than the N95 was at this stage in it's production, to claim otherwise is looking at the N95 thru very rose-tinted goggles.

I would probably agree to disagree on this matter simply because of various issues I have been experiencing with the touch screen - that there is a total reliance on major button functionality being emulated through the touch screen. As I said before, I hate the fact that I have been missing so many calls lately simply because the answer call (or the green button - which is also a part of the touch screen) is not working. At the very least, my N95-1 allowed me basic phone functionality of receiving all calls. Yes, V21 gave a lot of improvements to the N95 in general, but at least V12 stablised it to become actually usable. Also, at least it will RING the right ring tone that you have set it - unlike the N97 which will Randomly either play the one assigned or the stupid Nokia tune (that is a massive, massive bug)

unfortunately as rdcinhou as said too - the benchmark is now on the iphone and not an N95. Even the iphone V1 software is far more stable than what we have today in the n97. No matter how much we like the Nokia branding nor the N97 as a device, it still pails in comparison to the latest iphone unfortunately in most areas.

Next phone? most likely not a nokia anymore for me.. I think I've had enough disappointments from them now unless their Intel partnership comes up with a total notebook replacement solution (which is where I'm betting it is headed hopefully).

rdcinhou wrote:I agree that the N97 is not a perfect as I would like it to be.

What we are seeing is the "Federal Express" syndrome written about in the book "In Search of Excellence". Their "absolutely, positively overnight" set new standards by which all other companies then began to be measured by.

Like it or not, we have to compare the N97 to the iPhone and Ovi Store to the App Store.

The baseline by which we measure is forever changed.

What will be the next smart handheld which will make the next quantum leap--the N900?

This. I was an iphone user before I had this phone, actually I still am I switch phones every now and then but I did my research on every aspect of the phone, I watched all of the videos thinking this phone was going to blow every phone out of the water and it hasn't. Maybe its just that some people are use to all the bugs they just think nothing of it.