Lens Self Scratching Issue - Nokia Actually Respond to Something!

good news, got to be the first step to the mass recall

is Dave going to be less grumpy now......😃

I think you have shot yourself in the foot with that email - as much as they will be inclined to give an answer they aren't going to respond to something like that as you have made your intentions clear that a response would be publicised.

I sense a recall on the horizon - prepare to be without phone for 3 weeks guys!!

Nope. Dave'll be grumpy for a while yet. Dave waited excitedly for 6 months to get this phone and within 2 weeks the shine wore off...

😞

Yolmol wrote:I think you have shot yourself in the foot with that email - as much as they will be inclined to give an answer they aren't going to respond to something like that as you have made your intentions clear that a response would be publicised.

I sense a recall on the horizon - prepare to be without phone for 3 weeks guys!!

Maybe. But it's the first time anyone at Nokia has even publically acknowledged that there might be an issue...

davecozens wrote:Nope. Dave'll be grumpy for a while yet. Dave waited excitedly for 6 months to get this phone and within 2 weeks the shine wore off...

😞

I think dave needs a big hug {{{{dave}}}}

I do not know how many N97 Nokia sold so far .. but I think that instead of being recalled, it will be much easier and cheaper to give to everyone having this problem a len's conver replacement

I don't see a TOTAL recall on the horizon.

For one thing, not all users have noticed the problem--though until the lens cover clearance is corrected, it could be a future problem. Do we know that all versions have the same clearance issues--maybe it was just a bad batch from China?

Some have minor scratches which do not affect photos/video.

For example, mine has a very fine scratch in the area between the lens aperture and the LEDs that does not affect my photos. I suspect that I could use a crevice-filler solution designed for fine scratches and not even be able to see mine.

Since some people have very problematic issues, I would expect Nokia to set up some method to pre-qualify people (i.e. send in a photo for evaluation) and then they would send a return mailer/voucher to get the phone serviced.

UPDATE: Another blog user has discovered the details of the reason for the scratching. There is a small piece of metal under the lens cover which is used to detect lens covered/uncovered and THIS is what is scratching the display (not generic grit). Evidently, it is not placed in the same location from phone-to-phone so the group of users affected needs to be determined. See hyperlink for a few more details and photos:

http://www.phonesreview.co.uk/2009/08/03/nokia-n97-camera-lens-scratching-issue-discovered/

Nokia: "I'm sorry, Dave. I'm afraid I can't do that."

🙄

zxon wrote:Nokia: "I'm sorry, Dave. I'm afraid I can't do that."

🙄

That'll be the Nokia with the big red light persumably....

Everybody's dead, Dave...

davecozens wrote:That'll be the Nokia with the big red light persumably....

Yeah, but not a Xenon one...

davecozens wrote:Everybody's dead, Dave...

Nokia: "They're all dead! Everybody's dead, Dave!"

davecozens: "Hold on... are you trying to tell me everybody's dead?"

Nokia: *mumbles* "Shouldn't have let him out in the first place"

😃

and those that aren't dead grab their N97's to take a photo of grumpy dave ..... but it's pointless ........ as their lenses are all shot to sh*t

😊