Just got off the phone with a tech. Admitted to the problem & emailed me a UPS 2nd Day label. It's off to Alabama & (they say) should have back in 7-10 days
Getting the Service Centre lowdown on the Nokia N97 camera and GPS
Nokia Care Point had my N97 for a week. Told them it was a GPS problem and there was a known hardware fix. In a week they managed to reflash the firmware. And that's it. Not surprisingly it didn't fix the problem.
Can anyone recommend a Nokia Care Point that actually understands the problem (un South-East of UK) ? My research suggests that some NCPs can do the research on site but some cannot. Can anyone confirm that their NCP did the repair onsite in a short turnaround rather than having to send off the handset to Nokia and wait 7-10 days.
thanks
ng
Nokia Care Point had my N97 for a week. Told them it was a GPS problem and there was a known hardware fix. In a week they managed to reflash the firmware. And that's it. Not surprisingly it didn't fix the problem.
Can anyone recommend a Nokia Care Point that actually understands the problem (in South-East of UK) ? My research suggests that some NCPs can do the repair on site but some cannot. Can anyone confirm that their NCP did the repair onsite in a short turnaround rather than having to send off the handset to Nokia and wait 7-10 days.
thanks
ng
Took my N97 into the Nokia Care shop in Umhlanga Rocks South Africa. 30mins later the whole back section had been replaced....excellent sevice form Celfix!
Now the GPS locks in 3 secs and the camera is scratch free!
shit happens,right?
If we don't choose Nokia,we have less choice.
We have to endure this.
Is it possible for you to point out where exactly is the GPS shielding is done? so that we can compare when we are buying it from the stores.
here is a update of major nokia N97 issues,
consumer problems by the user....
**********************************************
**********************************************
ok here is update after going back to Car Phone Warehouse today with my N97- this will be the short version.... (17/10/2010)
It appears I could have made a mistake this is the third time I have been back
with the phone and not the 4th according to both Dave (CPW salesmen)
and also Ben( stand in branch manager). Ok here goes...
I went back in today to PArkgate, Rotherham-CarPhone Warehouse, armed with printouts from this forum, nokia europe forum,
consumer advice web site, all about symbian and also Which web site..... also copies of emails from the NCC repair time...
I advised both the sales rep and the manager that all conversations were going to be recorded, which I did 😉
I spoke to Dave (CPW-sales rep) who advised me that the car phone warehouse did not have to repair the N97, it was a good will gesture that
they repaired the phones on behalf of nokia, and if also since it had only been repaired twice before it would have to go away to be repaired again.
I advised the CPW rep that CPW policy was breaking trading standards and asked him if he wanted to see the documents,
I advised that current trading standards stated that if the phone was not fit for purpose (eg-due to faulty GPS for 3rd time, freezing, slider lock fault,and constantly dropping calls)
and had gone away for repair once and returned faulty then I was within my right to ask for a replacement or alternative.
I also advised that the standards also stated that the problem lied with CPW (the trader) and not the manufacturer), and not at Nokia, whom they tried to refer me to 😞
He declined seeing the standards stating that CPW were acting legally and that it had to be repaired 3 times by NCC, and after the third time if it was
still faulty then CPW head office and NCC repair time would make a decision whether I could have the phone replace for alternative or not, or whether I would get a lower model.
At that point I agreed I wasn't sure whether it ahd been back 3 or 4 times, since I had a faulty N95 anf that had been back a few times as well.
As such I asked to speak to the manager, also advising that I was still recording all conversations.
The CPW manager came out and basically reinforced what the rep had stated-
CPW policy would not be breaking law and they would only normally refer me to NCC for repair. I advised I was being diadvantaged on
petrol, time and inconvenience each time I had to take my phone for repair, and left with out a phone for approx 2 weeks each time.
I once again stated I had been in contact with nokia forum and nokia europe regarding my legal stance and also consumer advice, and requested a alternative
phone since I HAD LOST FAITH IN nokia as a brand. I also informed the manager that my previous phone had been swapped for another earlier N97
and the Ieme numbers ahd changed when it had been returned to me.
The branch manager just asked me to await contact from the repair centre or contact customer services
on tel- 0870 0870 167-- I asked if this was local call rate or free phone and he was unsure.
After ringing a 0870 number previously and being charged nearly �8- I advised that I required a email or contact address and he advised me to call for further
details, also stating that even if I contacted customer service or head office they would more than likely refer me to the repair time.
I advised that this was not good service, and why should I the consumer have to pay to contact them, even more so when I am now out of work and on benefits,
last thing I need is telephone costs on top of further petrol costs to sort a problem out created by nokia.
In the end I came out with a loan phone free (motorolo W180), which is a basic phone I dont know how to use-without bluetooth or GPS, also being advised that if I wanted a
blue tooth phone I would have to pay for it....
Therefore I advised them that car phone warehouse was not really meeting current trading standards and making things difficult for nokia N97 users, when all
faults on my phone were recognised by nokia. I then passed my regards and advised I would be recording the outcome with the forums and also trading standards.
So now I am without my N97 for a possible 2-3 weeks yet again while it goes off for repair by NCC.
What are your thoughts.
Lj
N Never
O Operational,
K Kick
I In
A Ass
**************************
**************************