So I managed to get a ‘working link’ to contact Nokia Middle East and North Africa, and these guys are an even bigger bunch of amateurs. Wrote and told them what was wrong with the phone.
Nokia MENA First reply:
They told me to take the phone to a Nokia Care centre.
My response #2:
No point in doing so, as there is no firmware fix, as v20 has been withdrawn. Phone is rubbish, apart from the camera lens scratch issue.EG Can't handle phones calls.
Second reply from Nokia MENA:
They addressed it someone totally different and I had no idea what they were on about.Probably just cut and pasted someone's letter, but couldn't bothered changing the name.
My response #3:
I complained over the fact that they sent me the wrong ‘letter’.Made another complaint about v20.
Nokia MENA third reply
They apologised over the error, but clearly stated that the v20 has not been withdrawn, it was never available and I am wrong. They then cut and pasted the usual garbage over why the updates are not always available – the same patter they post up on the website.
My response #4:
Told them it WAS available, then two days later, it was not available, and accused them of not telling the truth. Asked them to give me an actual date when v20 would be out, not the usual 'as soon as possible' rubbish.
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Update,
Had no reply to my last email, so email them again, asking them on which date v20 will be released ( reply 5 )
Nokia MENA response#4
Go to Nokia website and update your phone, v2.0 is now available. Please tell us the details of where you have handed your phone in for repair.
My sixth reply:
Refer back to my reply earlier – I have not taken the phone for repair, as there is no new software.
I have tried the software updater and it is still telling me that the only update available if v12. Someone is obviously lying, either you or the Nokia website – which is it?
GRRRR, I’m really starting to get wound up by Nokia.
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I think in all seriousness, I am through with Nokia. All good things must come to an end. Time to move on.
What is Angiepea’s signature – oh how true. Bad judgement on my behalf, has led me to an experience and a half!!
Really hope you guys are having a better time, and really pleased that most of you now seem to get your hands on v20.
