Hi All
Based on my frustration with Vodafone's lack lustre responses in their own forum, I have posted http://www.yaffles-corner.co.uk/serendipity/index.php?/archives/108-Its-like-pulling-teeth.html on my own blog.
It may amuse you, but you may also find some of the links useful for dealing with other recalcitrant suppliers too.
Regards
Neil