P800 cannot send email with vodafone.net email account (uk)

This might be related to a weird problem I'm getting.

I can't seem to send emails to some accounts - sometimes I can't send it to the same account a second time!?!

If I send it to @ntlworld.com - it seems to work, but [email protected] fails (that's my work email address) - yet I am continually receiving emails at work with no problem from many people.

When it fails I get the message:-
"Email message has an invalid "To","Cc" or "Bcc" address"

But I know it's a valid email address.

I have tried typing the email address in manually, and selecting from my addressbook. Still the same error.

Anyone any ideas?

Mark

YEP !!! My P800 refuses to send any emails to Hotmail.com

I get the same

"Email message has an invalid "To","Cc" or "Bcc" address"

ERROR !!

Rahhhhhhhhhhhhhh ! :evil:

well, i've got the opposite problem. I'm on o2 so I configure the smtp server to o2's. I can send ok but trying to retrieve e-mail from pop.freeserve.com or other pop server timeout. Any suggestions? Anyone know any phone numbers at o2 that can help?

I do not own a P800 but I recognise these problems with my 9210.

Problem 1:
The 'invalid bcc, cc' happens tends to happen because the
email client does you like certain special characters in the
receipient list - these seem to include '<' '-' and '"' (double quote).
These tend to get added then you reply to an email produced with
a PC or select a contact.
Ensure that you use ',' (comma) to separate email addresses if this is
supported and not ';' (semi-colon).

The solution is to enter the email address in the raw form -
without special characters at all.

Problem 2:

The P800 propably does not support authenticated SMTP - the same
problem exists with the 9210.
Due to the increase in SPAM - almost all STMP servers need you
to login with the username/password used for the POP3 however
the email client appears not to do this.

The result is you can only send emails to persons in the same domain
as your own email account - quite restrictive.

The P800 does support SMTP authentication 😮

Yes, after making my earlier post I talked it through with my brother and realised it won't send an email outside of ntl - my email account is with ntl.

The extra character thing is not affecting me - I get the same results whether I select from an addressbook or type the whole thing in from scratch. Because of the error message I double and triple checked the text in the fields.

This is a MAJOR limitation - does anyone know a way round this.

Mark

Me Again - I just tried switching on smtp authentification, getting it to re-use the settings from the in-box. Tried it again and got the same problem.

Mark

SUSSED IT!!!! - After fishing around on the esato forum it seems this is a common problem with ntlworld - it won't let you use it's smtp server to send out unless it can identify you (I think) and as it's coming from GPRS it rejects it.

The Solution? - use Orange - change your outbox settings to smtp.orange.net - I'm not sure if you need to have an orange email account set up in order to do this (I do already but as it's free it's no biggy). Just tried sending an email to someone outside the ntlworld world and it worked fine.

Yessssss.

Mark

The original problem I posted was specific to a vodafone.net email account. It will not send emails to any address though it will recieve ok. Those of you with ntlworld accounts (I have ntlworld broadband) can you access and revieve emails through dialup or gprs. if so what setting have you used for the pop3 and smtp clients.

Did you know that when using email you are negociating to 2 servers.

A POP3/IMAP server is the one that stores your incoming mail. You can usually connect to it with any ISP unless it's a corporate mail.

A SMTP server is used for sending email. As a rule of thumb it has to belong to the ISP you are connected to at each time, unless it supports SMTP authentication. Some SMTP servers are set to allow sending email within their own domain or their own suffix like .is or .com.

I have had this problem with T68i, P800 and all of those mobiles with email capabilities. The solution I have found is using an SMTP that belongs to the ISP that supplies the pipe to the internet.

I am using vodafone as my isp

Hi CHewie

For my inbox settings I have username:- myusername
password:- mypassword
incoming server address:- pop.ntlworld.com

On the outbox tab I just have
Outgoing server address:- smtp.orange.net
Server authentification is UNchecked.

Although your problem appears to be with vodafone, it seems to be the same problem I was having with ntlworld. Perhaps vodaphone work in teh same sort of way. Using ntlworld won't help you either as the problem in relation to ntlworld is also to do with sending, not receiving.

Try putting smtp.orange.net in for your outbox and see what happens. If it doesn't work you could try getting an orange mail account and having another go.

Good luck

Mark

OK I have now set up a new isp dial up account with virgin and now have a virgin.net email address. Used Sonyerricsons site to autoconfigure my phone and also tried to set it up manually, still no joy am now getting the message no route available IPV6.

Will someone please tell me how they send emails on vodafone in the uk. And what ISP they are using to do so.

I have managed to set up a dial up connection to my works email account and this works perfectly, so its not like i'm some muppet who has no idea what he is doing 😊

I would just like to set up a private email account that I can send and recieve emails from

Thanks

You won't be able to use orange.smtp.net because you're not using Orange GRPS.

You'll either have to find the details of a Vodafone SMTP server (I'm on Orange, so can't help you there) or find a server that allows you to access regardless of how you connect - usually by requiring a username and password. But the only one of those I ever found was mailandnews.com, and I'm not sure they're accepting any new accounts these days.

I was using vodafones smtp server and connecting via vodafone gprs. Like I said it will recieve pop3 email but will not send through smtp. I tried connecting through vodafone dialup but it just times out.

Elsewhere on the net, I found someone having a similar problem.

They'd been advised to use this address for their SMTP server:

62.213.128.92

which appears to be smtp.vizzavi.co.uk

can't hurt to try it, I guess.

If the vodafone one's not working, I really can't see what you can do other than complain to them or find another smtp server....

Setting are all correct but no success tryed all of these ideas..... So why car orange users ok and vodaphone are not??? this makes no sence.

Are there any vodaphone users out there that have this working?

:angel: That fixed it.... now have working mail on P800

I do think vodaphone need to clean up all there different servers and setting they have its a real mess and very confusing to customers

What did you change to fix it, then?

Thanks for all your efforts, I had tried all sorts of smtp servers with no success, vizzavi.net, vizzavi.co.uk, vodafone.net, vodafone.co.uk, and several others. After threatening to cancel my contract and go to Orange someone who actually knew what they were talking about phoned me from vodafone.

I now have fully a fully working vodafone.net email account which I can send and recieve on using both dial-up and gprs.

This is what the guy told me. Delete any messages from the email outbox. Turn off the phone and remove the battery and simcard. Replace battery and simcard and turn the phone back on.

Then enter these settings

Internet

{Vodafone GPRS}
Account name : whatever you like
Connection type : GPRS
Username : web
Password : web
Address : internet

{Vodafone Dial-Up}
Account name : whatever you like
Connection type : dial up
Username : [email protected]
Password : vodafone
Phone number +447836900884

Email
{Basic tab}
Account name : whatever you like
Your name : your name
Email address : [email protected]
Connection type : POP3
Internet account : I set to preferred, I can then choose whether to connect using dialup or gprs

{Inbox tab}
Username : your email username
Password : your email password
Incoming server address : pop.vodafone.net
Download : up to you

{Outbox tab}
Outgoing server address : smtp.vizzavi.co.uk

Homes this helps someone out.

i think this will be fixed when vodafone live 2 is launched in april

yes if your on voda you need at the mo to use

smtp.vizzavi.co.uk to send email

I too was having the "no route available" problem with me phone.

I am on an Orange contract & using an orange.net email account.

All the settings were correct but I still couldn't receive emails.

Then I tried Chewies suggestion of turning off the phone, removing battery & sim, then re-insert & power on...

eh voila! Functioning email

thanks very very very much

I had the same problems SENDING mail from Vodadfone.
To get over it I set the SMPT server to send.vodafone.net. I can now send and receive from my old POP account although sending is not always sucessful.😊