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Perhaps a bit of compartmentalisation is needed here. Remember 90%+ of users will never stray anywhere near 'rom kitchen' sites such as XDA for Winmo and Android or Hyper-X for i8910. They don't want to run the risk of installing non-standard firmware and the associated warranty (and anxiety) issues related to that. They don't want to have to read up on how to change file paths and other changes to fix what Samsung hasn't.
They just to be able to plug in their device and have a nice safe, approved firmware update be run by the approved PC suite. And have it work, and work well, once its installed.
And the majority of normob's won't even do that. How many people do you know that have NEVER updated their firmware? I have a co-worker who's 5800 is still on 21.0.25. Its killing me not to reach over, grab his phone, plug it into Ovi Suite and 'fix it'. But he's happy. It works for him.
Steve, sort of understandably, has to stick to the route of the normal user and how they think. So tweaked Russian (Chinese, Italian, etc) firmware is off the radar, at least here (AAS). I don't think either Steve or Stu are naive or stupid, they are just coming at this from different lines. Stu on the power user/tweaker, Steve from the normob.
Next is the problem of the OEM firmware. Relatively speaking, its crap. For us. Who's to say a normob would experience or notice 1/2 the issues we seem to find? We do and want things that most people wouldn't even think of, let alone use on a regular basis.
That said, Samsung's implementation of the Symbian 5th edition platform seems to be... poorly worked. And its just not getting better. We've (i8910 owners, followers) have been waiting weeks for a better version. Anaphase's work on this made us think Samsung had heard our issues. Looking at the feedback on the most recent firmwares, that's not happening.
So, as i see it
a) Samsung needs to try again, and try harder. The issues found on the current firmware just shouldn't exist any more. 17mb left on C is NOT acceptable. They know it can be better, they should make it happen.
b) if you can't wait for Samsung to get it right (and employ Hyper-x full time...😉, then try out the custom roms. If you don't like them you can always go back to OEM (an advantage over Nokia's, IMO). Just accept that going down this road is at your own risk.