The 5800 and 5530 get firmware updates

The commitment by Nokia to this ageing device has been amazing. As a user I didn't really feel that it needed an update, but this is incredible.

Hey Steve, since you have good contacts with Nokia folks, can u pls pass on the msg to them that we Nokia 5800 USA ustomers r still waiting for v50, let alone v51.
My product code: 0577454 JQ07r1P

Also, Nokia USA website shows that the latest version for my product code is 31.2.101, which is not true, as i have got 40.2.005 on my phone, which i installed via ovi suite. So their support page is also broken.

Hope you pass on this message to the right people.

Thanks.

hary536, forget about Nokia's support. Change your product code and enjoy the latest FW 😊

hary536 wrote:Hey Steve, since you have good contacts with Nokia folks, can u pls pass on the msg to them that we Nokia 5800 USA ustomers r still waiting for v50, let alone v51.
My product code: 0577454 JQ07r1P

Also, Nokia USA website shows that the latest version for my product code is 31.2.101, which is not true, as i have got 40.2.005 on my phone, which i installed via ovi suite. So their support page is also broken.

Hope you pass on this message to the right people.

Thanks.

Nothing to do with Nokia USA - its down to carrier variants of the firmwares. Its generally rare for any operator customised variant to have the latest firmware updates available until months after the vanilla release.

Same updates are available for the 5230 as well - mine is on v21.0.004.

At some point in this life I will understand the Symbian version numbering. Then again, maybe I won't.

Where is update for N97??!!

I find it very telling that a mid-end phone like the 5800 is being updated (very) regularly. It's about 1.5 years old and already had 4 'grand' FW releases and several small ones in between (like this v51). Last time I used a friend's 5800 with v41 it was miles ahead of my phone in responsiveness.

Which brings me to my phone, the N97. The so-called flagship phone still has some major bugs that have been there since launch. I did expect Nokia to release a v30-FW for this phone around June/July (adhering the normal 6-month cycle), but instead we got a v22 that didn't actually add much. The only real addition was Maps v3.3 in the FW, but Maps 3.4 was already out so you still lost the C:-space.

Don't get me wrong, I actually still love my N97 despite it's obvious flaws. But the support it has gotten from Nokia leaves me questioning about later phones... Why do they support the mid-end phones more than the high-end?

@darkjeric: the N97 firmware updates have been more or less synced on seasons, versus a simple "when they are ready." And as you noted, the N97 received an update to v22 a month ago, so it is in no means unsupported. After the N8 comes out maybe, but probably not until S^3 is more firmly entrenched.

the 5800 has seen the level of support/firmware attention it has because it (like the E71) was a worldwide best seller in several markets and continues to do well despite the distilling of some of its features to other models. In time, it will be EOL (again, the N8 just might be its death note), but until then, this is an excellent way for Nokia to show how they support devices, how seamless updating devices can be compared to other top sellers, and a chance to further stroke folks to update when the device is EOL'd.

clonmult wrote:Nothing to do with Nokia USA - its down to carrier variants of the firmwares. Its generally rare for any operator customised variant to have the latest firmware updates available until months after the vanilla release.

Same updates are available for the 5230 as well - mine is on v21.0.004.

At some point in this life I will understand the Symbian version numbering. Then again, maybe I won't.

Ya, but my phone is not carrier branded. IT's unlocked unbranded device. Nokia 5800 was not sold branded here in US. So Nokia is entirely responsible here for the FW updates, which is not happening.

hary536 wrote:Ya, but my phone is not carrier branded. IT's unlocked unbranded device. Nokia 5800 was not sold branded here in US. So Nokia is entirely responsible here for the FW updates, which is not happening.

True. My Nokia 5800 is also not tied to a carrier. I just can't figure out how their strategies in the United States and as such, Nokia suck here. Other Nokia 5800 XpressMusic NAM variants already have v50.2.005 firmware. Mine is RM-428 and still stuck with v40.2.005 firmware. When can we get a load of, at least, v50.2.005 since I am interested to see web browsing features similar to Nokia N8?

@unregistered Yea, I got a NAM Rm-428 too. I noticed majority of the NAM v50 firmware are in latin America. Is nokia racist?

i found these --

0581748: Israel Black
0581747: APAC2-AU Black
0561619: Brazil BLACK
0561619: Brazil BLACK
0561618: LTA BLACK
0561618: LTA BLACK
0574994: NA BLACK
0574994: NA BLACK
0581746: Thailand Black

i apppreciate it if any suggestions of product code closest to 0577454 that i could use so i could update to the latest firmware?

Indeed. Another RM-428, 0577454 user here. It's certainly an unlocked phone, for the US.

My only guess is that there are bugs in the GSM handling in how they interact with the US networks. Otherwise, it seems like we should at least have v50. Nokia was rather consistent in giving this variant firmware updates about a month after the UK release, and it's been months now without it. v40.2.005 is running rather well, though it'd be nice to get the updates. I did send a tweet to @NokiaCareUS, though haven't heard back yet.

hi, I have a 5800 NAM 0577454, I decided not to wait anymore on firware updates for this product code because it takes forever... so I just changed the product code to the 5800 NAM LTA (18) and then updated OTA. I now have v50 on my 5800. Changing the product code was not difficult at all, i just followed the instuctions on the internet (Daily Mobile i think). My phone works just find with US 3G network.

Mike

Antoine of MMM wrote:@darkjeric: the N97 firmware updates have been more or less synced on seasons, versus a simple "when they are ready." And as you noted, the N97 received an update to v22 a month ago, so it is in no means unsupported. After the N8 comes out maybe, but probably not until S^3 is more firmly entrenched.

the 5800 has seen the level of support/firmware attention it has because it (like the E71) was a worldwide best seller in several markets and continues to do well despite the distilling of some of its features to other models. In time, it will be EOL (again, the N8 just might be its death note), but until then, this is an excellent way for Nokia to show how they support devices, how seamless updating devices can be compared to other top sellers, and a chance to further stroke folks to update when the device is EOL'd.

That may be, but the N97 didn't do so bad on the market too. And I still think that if you release a flagship phone, it has to be your major strive to make that the top-tier of your entire product line. Firmware development is one of those strives. Yes, it does receive firmware updates, but it takes about 6 months between each (vs. 4 months for the 5800) and most of these firmware upgrades aren't such a big deal. Remember that v11 came out just weeks after launch to make the darn thing a bit usable. v12 was ushered in to fix even more bugs that shouldn't have been there in the first place. The first usable firmware was v20, released in October/November 2009. And if you ask me, I don't see that much difference between v20 and the latest v22. Most bugs are still present, and the only real addition of v22 was the inclusion of Ovi Maps 3.3 in the firmware, making some extra C:-space available. However, at the time they released this firmware, Maps 3.4 was already launched too. So again, useless...

I'm pretty much convinced that the N8 and S^3 will be the EOL for the 5800, the 5530, but also the N97. Once Nokia switches to S^3, I don't see them supporting S^1 much longer. It's just a shame if you ask me, the N97 could be so much more even with it's current hardware (and flaws)...

Does LTA stand for "Latin America?"

What does "NA" stand for?

Unregistered wrote:hi, I have a 5800 NAM 0577454, I decided not to wait anymore on firware updates for this product code because it takes forever... so I just changed the product code to the 5800 NAM LTA (18) and then updated OTA. I now have v50 on my 5800. Changing the product code was not difficult at all, i just followed the instuctions on the internet (Daily Mobile i think). My phone works just find with US 3G network.

Mike

I like that, but does is come with English language?

The product code I used is 0591791. Languages available are English, French, German, Italian, Portuguese and Spanish. All you need is the data cable and NSS.

we n97 user should hope that we get qt support in 2 or 3 month. then we can get a lot more performance!

@ratza product code 0577454 is not even on the list. is this model bogus?!?

@ rlaskey

Product code has nothing to do with GSM handling. I changed my product code from the same as yours and updated fine. Just use any other NA (North America) code.

What are the chances product code 0577454 came from amazon, as opposed to NokiaUSA? I'm wondering if there was a deal to get the phone at a cheaper price so it can be sold by other retailers and this is a factor in not being updated regularly.

I purchased mine on amazon and received a product code of 0577454. Did anyone else buy one from nokia directly that has the 0577454 code, too? This will at least kill off that theory

Thanks,
Jason

@Jason Methinks this 0577454 kind of product code caters to third party retailers only. Mine was purchased online from a third party retailer that I, incidentally, have long forgotten and it got this product code. My friend's phone got the same product code bought also online. Yours was from Amazon and its also an online retailer. Just my two cents.

To all with product code 0577454, use 0574994 as it has a close match with the first three digits.

I've had enough with waiting and 0577454 already lags behind two firmware generations. I used NSS to change the product code and used NSU, not Ovi Suite, to update the firmware. I was surprised it immediately has v51.2.007, which, to the best of my knowledge, RM-428 handsets is always one firmware behind our RM-356 Euro brethren. Now, my handset is working with the latest firmware and I'm very happy about it. To be fair, kudos to Nokia for a writable product code, but losing the warranty in the end.

To all RM-428 owners, I suggest change your product code, albeit passed the warranty, to better maximise your phone and live a better life.

again no firmware update for 5530 Come With Music... hello Nokia please support this phone..

@unregistered You seem to make sense. While I had the 0577454 product code, my Ovi Maps doesn't have Weather, Events, Lonely Planet, and even the More app. Changing product code to 0574994 and flashing finally gave me those. I believe that somehow 0577454 is prolly a generic NAM product code exclusive for retailers that is why they are at the end of the support chain.

There is no warranty loss unless the warranty problem is related to changing the product code.

I have tested this more than once, I've had no problems with the warranty fix, and exchange when I had the 5800 garbled display (cold start) and another problem.