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Mail not pushing anymore

16 replies · 10,403 views · Started 02 November 2010

So, word is out that the Mail application could be broken after the "Phone Apps Update"

Mine stopped working after i did the update. The client has stopped receiving any emails from my Gmail account.

Tried removing it, then setting it up again, but it's giving an error ;

"Cannot enable the mail service that allows you to fully experience your favourite providers because connection to the mail server is not possible with the settings you provided.

Select 'Next' to set up mailbox without this service. You can attempt to connect to the server by adjusting the mailbox settings later."

This 'other' way of setting up the mailbox does not have push settings enabled for it, with the minimum of 5 minutes only (i think), somewhat like the old way of setting up emails on S60.

Even tried logging onto email.nokia.com and change my account password there, but didn't seem to work. Looks like it's whacked.

Anyone else facing this?

MfE is not affected though, probably because it's a direct connection to your own exchange server like RoadSync

got the same problem. only workaround is to set the retrieval (sync) time to 15 minutes instead of soonest. Even this is not satisfying me, it is a solution for now.

Hi Germ

My push email seemed to stop when the device synced more than 250 mail limit - most of these emails were already read and marked as read but still synced - when I moved all emails on server to another folder on both my email accounts (aol & bt) everything seemed to work OK - If you are considering deleting emails make back-up on server as the delete on device does not give option for server or phone anymore.I am on VF and have new app update

Boothy

RanRuobin wrote:got the same problem. only workaround is to set the retrieval (sync) time to 15 minutes instead of soonest. Even this is not satisfying me, it is a solution for now.

And if you don't accept the terms and conditions at the end of setting up email - i.e. your mails won't go through Nokia's server - you can reduce the time interval down to 5 mins. My previous attempt at this was in fact going via Nokia which then delayed deletion. I am seeing my emails arrive like push email when setup via IMAP at 5 min intervals right now using Gmail.

So my E72 and N8 are connected to the same email account and the E72 is connected via Mail for Exchange (because it works on that phone) and the N8 via IMAP. New emails arrive at both handsets about the same time give or take 1-2 second and to the web based mail 20 seconds later.

boothy wrote:Hi Germ

My push email seemed to stop when the device synced more than 250 mail limit - most of these emails were already read and marked as read but still synced - when I moved all emails on server to another folder on both my email accounts (aol & bt) everything seemed to work OK - If you are considering deleting emails make back-up on server as the delete on device does not give option for server or phone anymore.I am on VF and have new app update

Boothy


I tried to explain this to you in the previous thread but I will try again.

Any emails deleted on the phone and synced will delete them from your server. However, they still should be available to you under your bin on the web-based email. Mine are.

If you want to use your phone to delete emails only from your phone and not from the server at the same time I would highly recommend you setup Pop3 access instead. Then in settings mark downloaded emails as read and not to download read emails again. That will be the best solution for you. IMAP and MfE are MEANT to sync your phone to your email server - so a delete/reply in one place is reflected in the other.

N8Owner wrote:I tried to explain this to you in the previous thread but I will try again.

Any emails deleted on the phone and synced will delete them from your server. However, they still should be available to you under your bin on the web-based email. Mine are.

If you want to use your phone to delete emails only from your phone and not from the server at the same time I would highly recommend you setup Pop3 access instead. Then in settings mark downloaded emails as read and not to download read emails again. That will be the best solution for you. IMAP and MfE are MEANT to sync your phone to your email server - so a delete in one place is reflected in the other.

I must be thick - can you set up pop3 with aol ? - I thought it used a imap server ?

And which bit did you try to explain before ? If what your saying is correct - the same functionality is not working with `read emails` as mail on device still displays all emails already read on server ,hence the problem I have been having with email quantity My BT is running on pop3 and still doing the same. Mail is also now much quicker now I have `cleared`the email ammount from server.

Boothy

I am not sure about AOL or even BT as I have never used their email services.

BTW, you could setup one Gmail account and forward all your emails from various accounts into the one account. You can even label emails received from each account to go to their respective folders. And you can also reply to emails from the same account they were sent to. You might well know all this, so please forgive me if I am giving information that isn't needed.

Edit: AOL
http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalId=223775

And Google brings this up:
# Your AOL email address: The login / username is the part before the @ sign in the email address.
# Password of your account
# AOL POP3 settings (below):

* AOL Incoming mail server : pop.aol.com
Port: 955
The incoming server requires a secure connection (SSL), so make sure you check this option.
* AOL Outgoing mail server : smtp.aol.com
Port: 587
Important: The outgoing server requires authentication

Thanks N8owner I will give it a try.As per my additions\edit to previous thread the `doubling up `of read emails still seems to occur when using my bt email on N8 which is basically pop3 - I will check all my settings again though

Thanks

Boothy

boothy wrote:Thanks N8owner I will give it a try.As per my additions\edit to previous thread the `doubling up `of read emails still seems to occur when using my bt email on N8 which is basically pop3 - I will check all my settings again though

Thanks

Boothy


Let me root around the pop settings on the N8 and I'll get back to you shortly.

N8Owner wrote:I am not sure about AOL or even BT as I have never used their email services.

BTW, you could setup one Gmail account and forward all your emails from various accounts into the one account. You can even label emails received from each account to go to their respective folders. And you can also reply to emails from the same account they were sent to. You might well know all this, so please forgive me if I am giving information that isn't needed.

Edit: AOL
http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalId=223775

And Google brings this up:
# Your AOL email address: The login / username is the part before the @ sign in the email address.
# Password of your account
# AOL POP3 settings (below):

* AOL Incoming mail server : pop.aol.com
Port: 955
The incoming server requires a secure connection (SSL), so make sure you check this option.
* AOL Outgoing mail server : smtp.aol.com
Port: 587
Important: The outgoing server requires authentication

I will have to check this out a little more closely - we all use AOL software \desktop at work and use AOL as broadband provider(where I check \use most of my emails) and therefore I think this works via Imap server - I can change this but would prefer not to.I will need to dig deeper with N8 - it does not seem to give a server option as per previous S60 mail settings

Boothy

I don't know about AOL but most servers allow you to use both IMAP AND Pop. It doesn't have to be either. If they don't then you will only be able to use IMAP.

Hi, ive all of a sudden had a problem with the email on my N8 - i had to return my original phone for one or two reasons. Ive had this one for 2 days now. This morning i tried to send a picture to my works email (3mp so not massive). It just stayed in the outbox. I tried sending 2 more - one of which was just 2 words to myslef to check its working - and they all just got stuck. The last time it worked was when i deleted 4 emails from the inbox but on returning to the homescreen the widget still says the email i deleted are there and unread.

Now it has not downloaded any emails in the last 9 hours or sent the 3 i tried earlier. Im now trying to delete the mailbox and start again but it just keeps freezing! saying its removing the mailbox but actually does nothing. I have installed the phone updates today but that was well after the problems started.

I did not change any settings which were working fine yesterday.

Any ideas? and thanks for any advice