Check your insurance as it is not covered as it "is a smart phone". My mic has bust and am trying to get a replacement phone sorted out - had one due for delivery and it was canceled as the insurance would not cover it. As I run a company I have free insurance - the Orange care system sees that I am covered but they cannot work out if I am allowed a new phone or not....... 😞
Will keep you posted - suffice to say that this was not mentioned to me when I bought it in Feb from an Orange store.
I specifically asked them about that when I bought my P800 and they insisted that it was covered for the first year just as with any other phone...
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Ok, yes you are covered but if they can prove in any way that it is your fault then that will cost you 300 quid - so no more leaving it on the bar etc.
Check the small print.....very carefully!
I know someone that argued this through the Executive Office and was told the p800 *was* a smartphone and is classed like that, but the insurance does cover it.
The issue is whether it is coverred or not though - Orange care does include accidental damage 100% of the time so don't worry about leaving it on the bar...
But I do agree with reading the small print very carefully.. but doesn't everyone???!!!
The phone is covered, but the terms specifically exclude loss through leaving it unattended in a public place.
So don't leave it in the bar... 😉
I cancelled my phone insurance after the only two times (in ten years) I've wanted to claim, it turned out not to be covered. At �48 per year is cheaper just to buy the new phone.
I had the same problem with orange when i bought my 9210 (from an orange shop) They stated it was covered with the insurance, orange stated it was a smartphone so i would need extra insurance.
After alot of battling with orange and the orange shop including the threts of court action, orange stated if i took out insurance on my phone as an extra i would just hve to pay �100 for an emergecy hand set replacement. This was the best result i could accomplish. Hand set prices were �499-�1000 at that time so this was a cheep option.
The �100 was refunded to me after alot of dogging them becouse the problem with the phone was origanaly diagnosed as a hardware problem and it turned out to be the orange 3rd party software which was the problem.
Hope this is of some help
Mark 8) 😃
[quote="Muppet"]The phone is covered, but the terms specifically exclude loss through leaving it unattended in a public place.
So don't leave it in the bar... 😉[/quote]
Or if you do, just don't tell them.
I had a big go at them for this as well, but didn't think it was worth the risk, and paid the �3.50 a month for the additional insurance.
[quote="Andy_P"]I know someone that argued this through the Executive Office and was told the p800 *was* a smartphone and is classed like that, but the insurance does cover it.
The issue is whether it is coverred or not though - Orange care does include accidental damage 100% of the time so don't worry about leaving it on the bar...
But I do agree with reading the small print very carefully.. but doesn't everyone???!!![/quote]
LOL, that was me - and i've got a note from Exec Office on my account to prove it should anyone at Orange argue otherwise! 😉
Where guest = simion_levi. Ooops! 😃
Simon: any more details of what this letter says exactly... and advice on which dept i can go through to get this clarified and have my insurance refunded?