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Anyone ready for an international lawsuit against Sendo?

67 replies · 11,308 views · Started 23 February 2005

blahblahbber wrote:.

blahblahbber (and anyone who this applies to), I ask politely that you not ruin it for everybody by posting your unwelcome comments.

This thread is a serious issue and not a place to share your emotions and explicitly target individuals. We all think some individuals are nuts in our own views....

Thank you. :hmpf:

.

...

SPEEDMAN wrote:i'm quite interested to see what's going to happen here. Blabla does have a point. Too many problems if you ask me.

I honestly don't think it's possible to make a case for this. There are FAR worse phones in existance, with less commitment by the manufacturer to fix issues, and no-one has made a successful claim against them! (think NEC e616).

Also - Nokia have just had to do a major re-call of 6630s on Orange in the UK - yet no one is trying to sue them...

stuclark wrote:I honestly don't think it's possible to make a case for this. There are FAR worse phones in existance, with less commitment by the manufacturer to fix issues, and no-one has made a successful claim against them! (think NEC e616).

Also - Nokia have just had to do a major re-call of 6630s on Orange in the UK - yet no one is trying to sue them...

was a re-call so the phones will be fixed which sendo didn't do that,with sendo the problem is with any network thx god i sell it after two days,ofcourse i lost money but when my friends ask about sendo i show them the garbage :icon13:

stuclark wrote:I honestly don't think it's possible to make a case for this. There are FAR worse phones in existance, with less commitment by the manufacturer to fix issues, and no-one has made a successful claim against them! (think NEC e616).

Also - Nokia have just had to do a major re-call of 6630s on Orange in the UK - yet no one is trying to sue them...

So why dont Sendo just recall all their X's? Simple solution and provide us all with something that works properly... that is all I ask. I do not particularly want to take legal action and nor does blahblah, but when you've spent a lot of money it is very frustrating. I re-itterate in many ways the phone is good, but it is let down by reliability and stability. At the moment it is touch and go if I can make calls - what sort of a handset is that?? Having to wait for the next firmware update in this day and age is not on.

Sounds like Nokia and Orange are much more concerned about their customers. Proof that Sendo will never be able to compete with the big boys.

MAJ25 wrote:So why dont Sendo just recall all their X's? Simple solution and provide us all with something that works properly... that is all I ask. I do not particularly want to take legal action and nor does blahblah, but when you've spent a lot of money it is very frustrating. I re-itterate in many ways the phone is good, but it is let down by reliability and stability. At the moment it is touch and go if I can make calls - what sort of a handset is that?? Having to wait for the next firmware update in this day and age is not on.

Sounds like Nokia and Orange are much more concerned about their customers. Proof that Sendo will never be able to compete with the big boys.


Where your argument falls down is that Sendo provide firmware updates, FOC, on their website. You don't need to take your phone to a service centre, or send it back to an operator / manufacturer to get it updated.

Granted not all the bugs are yet out of the firmware, but I, and many others, are able to use the X as an everyday phone without issue (and before you start, YES, I do use it intensively, use all it's features regularly, and do know how many other phones work). If your phone is so faulty that you can't make calls, may I suggest you send it back to your retailer to get another example, as is your right under the one year guarantee!

stuclark wrote:Where your argument falls down is that Sendo provide firmware updates, FOC, on their website. You don't need to take your phone to a service centre, or send it back to an operator / manufacturer to get it updated.

Granted not all the bugs are yet out of the firmware, but I, and many others, are able to use the X as an everyday phone without issue (and before you start, YES, I do use it intensively, use all it's features regularly, and do know how many other phones work). If your phone is so faulty that you can't make calls, may I suggest you send it back to your retailer to get another example, as is your right under the one year guarantee!

how many fw updates sendo provided until now??there are only 2 common with all the problems the phone has only 2 updates are u joking stuclark??or u are they'r pupy,nokia 6630 has until now 5 updates and i can update it to any service centre around the world,i'm from canada and i'm a reseler,and imagine if i sell this ......smart phone to my costumers until now for shure i will be shot 😃

If you're a reseller, shouldn't your arguments be slightly more mature? Calling me "stupid" and a "puppy" isn't exacly a sensible, mature way of getting your point across, is it? (especially when you've missed half of my point!)

stuclark wrote:If you're a reseller, shouldn't your arguments be slightly more mature? Calling me "stupid" and a "puppy" isn't exacly a sensible, mature way of getting your point across, is it? (especially when you've missed half of my point!)
PUPPY YES BUT NOT STUPID and is not about u'r point,is about people opinion,for this.........THING 😃 CALLED SMART PHONE

today i noticed something: i didn't see any networkname on the now screen, although i had full stripes : |||| of receiving top right.

i rebooted the phone, and i immediately received 6-7 sms'es. Even from Friday evening!

this means that nobody was able to reach me for the whole time !!! 😡

SPEEDMAN wrote:today i noticed something: i didn't see any networkname on the now screen, although i had full stripes : |||| of receiving top right.

i rebooted the phone, and i immediately received 6-7 sms'es. Even from Friday evening!

this means that nobody was able to reach me for the whole time !!! 😡


I think this problem is connected to the MP3 while receiving calls problem - it appears that the same sort of thing is happening in both cases (not being "visible" on the network). This happened once to me, and I did a backup / format / restore of the phone - it's never happened since!

SPEEDMAN wrote:today i noticed something: i didn't see any networkname on the now screen, although i had full stripes : |||| of receiving top right.

i rebooted the phone, and i immediately received 6-7 sms'es. Even from Friday evening!

this means that nobody was able to reach me for the whole time !!! 😡


That's the result of the "App. Main. Closed" error message. I get it all the times so I keep an eye on my operator's logo. If it's gone and reception's full it means that phone needs to be restarted. It happens to me all the time, especially in areas where there's no reception. I'm missing important calls and messages because of this problem. It is obvious to me that Sendo doesn't got the technical expertise to fix the various problems that this phone has (and it is my guess that this is the reason Microsoft pulled out of the Z100 prototype). They still havent even fixed the word count when writing a message. It's ridiculous.

Blahblah I am as upset as you with this phone. I believe that when a company launches a new phone it is supposed that it's gone through some serious and thorough testing. But that doesn't seems to be the case with this phone. Like I mentioned before, the problem with the word count. I know there are WAY more serious problems that this phone faces, but that's not the point. The point is that THEY KNEW that it wasn't working. Something so simple and obvious. The same applies for the reception. You could tell straight out of the box that the phone had signal problems. Another example is the problem with the flashing screen and vibration while getting a call. The phone would keep flashing and vibrate for a couple seconds after answering the call. That is IF you could get a call. There were many reports of people missing calls -and still do- even with full reception. Call log would wiped out. Even the camcorder software wont work properly. Yet, they moved on with the launch of the phone. Now, could someone please tell me how on earth could they missed something like that? Is there anyone here who things that Sendo wasn't aware of these problems? If the phone went through some testing then yes, ofcourse they knew. If it didnt go through testing then who did the testing? Us? We paid so much money to buy an "unfinished phone" and do the testing for Sendo? I don't think so. As blahblah said, we're not guinea pigs

I really feel like Sendo is taking the piss out of me with this phone. And the fact that they still haven't fixed not even half of the problems that this phone has pisses me even more. I feel like a victim of a hoax. I don't care if Sendo is a small company, I don't care if it's a new company, I don't care if the technisians don't get any sleep because they work all day long on new updates, and I don't give a damn what other companies do. I don't give a rat's ass about all that anymore. The period of grace is over. I want my phone to function as a phone, as it should be, that's all I care about right now. Be able to make and receive calls with absolutely not problems at all.

blahblah I recommend that you consult your lawyer first. If we can make a case Im ready to team up with you!

I'm getting really bored and pi**ed of here. All these lame comments about the thing Sendo did not good. 😡 Go buy yourself a Nokia,and you'll complain about that.

I myself use the Sendo X since June/July 2004 and never happened to have some really serious problems with it. The firmware has been improved two times, and since the latest 1.98 it runs nearly rock stable.

What i blame Sendo for, is the really annoying german O� bug, which has not been fixed by now. The X is totally useless on O�. BUT the X has never been approved by german operators, so you'll use it at your own risk here anyway.

Sound quality is good, Mp3 bug never happened to me.

What to say - appart from the thing that i'm NOT related to Sendo in any way (in fact i have been one of the most feared posters) - the X has some twitches and adges, but it is working, as it should.

The X� will improve many things and will be cheaper than any Series60 phone I know of. I will gladly buy/test it for sure.

but these are just my 2 cents.

@Bla.... Get yourself a real life, you'll never win any court case with your weak arguments about SoniX, etc.

🙄

I don't believe that you never had any problems with it, sry.
Can you honestly say that smartmovie works correctly without suttering and without clicking in the sound?
Or that the GPRS connection breaks on you?
You never have a program that fails on you or that blocks?
You never had an empty phone log or had to reboot the phone because it blocked totally?

the fact wayfinder removed the X from the compatible list and all other symbian devices DO support it says enough for me.

it's just not compatible enough...
which is so sad...

SPEEDMAN wrote:
Can you honestly say that smartmovie works correctly without suttering and without clicking in the sound?

No - but what if you don't *need* to use Smartmovie? Shouldn't the developers have some responsibility for their application?
SPEEDMAN wrote:
Or that the GPRS connection breaks on you?

I can honestly say that since upgrading to 1.98 firmware I have had NO problems with GPRS
SPEEDMAN wrote:
You never have a program that fails on you or that blocks?

Not with 1.98 firmware
SPEEDMAN wrote:
You never had an empty phone log or had to reboot the phone because it blocked totally?

Again, NEVER with 1.98 firmware - this one has been completely fixed!

then congratulations, you have the perfect phone... for you!

if it works for you this well, then you must be very happy.

Try to understand that you are one of the few happy X users.

I bought the X also for smartmovie and the many applications that work on a SYMBIAN 60 smartphone that the X is.

if it isn't really compatible with the software for symbian 60, then it shouldn't be sold as such.

Granted, the fact that the Sendo X doesnt run Smartmovie correctly is a pain, but without replacing hardware, playback isnt going to get any better. That said, it doesnt make this a bad phone. Afterall, it wasnt marketed as a movie phone anyway.

SPEEDMAN wrote:if it isn't really compatible with the software for symbian 60, then it shouldn't be sold as such.

Sweeping statements like that are one of the main problems on here. What you've said is WRONG - it IS compatible with a LOT of Series60 applcations, it's just a few of them that have problems. Generalisations are never a good idea, and certainly won't be upheld in a law suit.

If you're going to talk about the phone's failings (or perceived failings) then please try to be accurate in what you say!

SPEEDMAN wrote:then congratulations, you have the perfect phone... for you!

if it works for you this well, then you must be very happy.

Try to understand that you are one of the few happy X users.

I bought the X also for smartmovie and the many applications that work on a SYMBIAN 60 smartphone that the X is.

if it isn't really compatible with the software for symbian 60, then it shouldn't be sold as such.

good point here SPEEDY that's why i bought it too,EVEN IF U TRY TO PLAY A 3GP IN NORMAL PLAYER IT SHUTERS(i was my case that time cuz after i saw this i sold it right away)IT SHOULD BE SOLD LIKE A PHONE NOT EVEN LIKE THAT :icon13:,AND I AGREE WITH ALL WHO WANT TO FILE A LAW SUIT AGAINST SENDO

stuclark wrote:Sweeping statements like that are one of the main problems on here. What you've said is WRONG - it IS compatible with a LOT of Series60 applcations, it's just a few of them that have problems. Generalisations are never a good idea, and certainly won't be upheld in a law suit.

If you're going to talk about the phone's failings (or perceived failings) then please try to be accurate in what you say!


i bought this phone for:

movieplay full screen : stutterings in image and clicks in sound
routeplanner: wayfinder blocks me many times and cost me a lot of money
tomtom doesn't work
for the mp3 player: i can't receive calls when playing mp3and mp3 player hangs a lot, then i have
to reboot the phone, otherwise any song i load makes the
previous 'hanging' repeat

agile messenger: gprs breaks
bluejacking: none of the programs work properly...

if i would have known the X wasn't working with these programs, i would never have bought them. I have a slight hope for the new firmware : (

Nutzu wrote:good point here SPEEDY that's why i bought it too,EVEN IF U TRY TO PLAY A 3GP IN NORMAL PLAYER IT SHUTERS(i was my case that time cuz after i saw this i sold it right away)IT SHOULD BE SOLD LIKE A PHONE NOT EVEN LIKE THAT :icon13:,AND I AGREE WITH ALL WHO WANT TO FILE A LAW SUIT AGAINST SENDO

3gp files don't stutter for me, are you sure it's not because the file is being read off a slow memory card?
And why the hell should the phone be held responsible for software that doesn't work on it? It's up to the developers of the software to make it work.

SPEEDMAN wrote:movieplay full screen : stutterings in image and clicks in sound

Funny how this isn't an issue for everyone...
SPEEDMAN wrote:tomtom doesn't work

You can't hold Sendo responsible for software which was only written for Series 60 version 2. Sendo CLEARLY state that the X uses Series 60 version 1.2 - if you bought Tomtom expecting it to work on this phone (or any other Series 60 1.2 device) then that's your fault, not Sendo's!
SPEEDMAN wrote:for the mp3 player: i can't receive calls when playing mp3and mp3 player hangs a lot, then i have to reboot the phone, otherwise any song i load makes the previous 'hanging' repeat

Again, not everyone have these issues. Each time you mention this, the problem seems to be getting bigger - more crashes, more rebooting.... *hmm*
SPEEDMAN wrote:agile messenger: gprs breaks

It works fine for me, on all the recently released versions of Agile Messenger - I use it every day!
SPEEDMAN wrote:bluejacking: none of the programs work properly...

Somehow, I don't think that some software which is designed for an almost illegal, and certainly not moral act, can be used to show how good a phone is. Having said that, Mobiluck works fine on my X!

SPEEDMAN wrote:if i would have known the X wasn't working with these programs, i would never have bought them. I have a slight hope for the new firmware : (
You DID (or at least should) have known about one of these - so you should remove it from your list of complaints!

no, i didn't because i was one of the first to have bought the X.

you can say: ok wait for it to be released and listen to experiences from other users, but then THEY have the problems and maybe they would be complaining here, wouldn't they?

so i am one of the first X users.

the things you say are right, but nevertheless, the complaints remain, don't they...

the wayfinder issue, the mp3 problem and the smartmovie problem (which IS a problem for everyone) remain.

I think you are really exaggerating when defending the X. Are you sure Sendo isn't on your payroll? Could you at least try to criticize a littlebit for once?

Am i dreaming that all of these things that don't work actually don't work? Do you really think i have some sort of psychological problem?
If you do, i will show these things to a shrink, and he can then make some sort of scientifically approved form for you? Would that help in any way?

stuclark wrote:Funny how this isn't an issue for everyone...
You can't hold Sendo responsible for software which was only written for Series 60 version 2. Sendo CLEARLY state that the X uses Series 60 version 1.2 - if you bought Tomtom expecting it to work on this phone (or any other Series 60 1.2 device) then that's your fault, not Sendo's!

Where sendo states that???cuz on the sendo techspecs page doesn't show me that sendo it's using 1.2 version??? :icon13: "Symbian OS / Series 60 with Sendo enhancements" yeah i know what enhancements 😃

Remember to keep this civil everyone!

Beasr in mind when any smartphones are sold they do not come with a guarantee that they work with 3rd party software. (Just as Microsoft or PC makers will not guarantee that 3rd party software will work). What is stated is that the phone is based on Series 60.

Personally I've not had anything not run that I wanted to run on the X and I personally liked the phone. You and I can't make generalisations about how many people are happy and unhappy. There are obviously some of each in this fourm, though all of people I have spoken to in person have been satisfied with the phone.

Why do you guys who want to sue sendo keep on coming back here? Surely you'd be better off actually trying to sue sendo if you seriously think you have a case (which you don't!)? What's the point of hanging around here?

acid drop wrote:Why do you guys who want to sue sendo keep on coming back here? Surely you'd be better off actually trying to sue sendo if you seriously think you have a case (which you don't!)? What's the point of hanging around here?

i'm sorry, but if you were to be right, then the same thing counts for you!

stuclark wrote:Sweeping statements like that are one of the main problems on here. What you've said is WRONG - it IS compatible with a LOT of Series60 applcations, it's just a few of them that have problems. Generalisations are never a good idea, and certainly won't be upheld in a law suit.

If you're going to talk about the phone's failings (or perceived failings) then please try to be accurate in what you say!

Mr.Clark Kent, it is not about the quantity, but the quality!!!!

None of the niice, good applications work on this "smart"-phone,
SmartMovie, Tomtom Mobile, QuickOffice Premier...

And, also saying that it is just a few that doesn't work, is JUST NOT TRUE!!!

And you know it!!!

messus wrote:Mr.Clark Kent, it is not about the quantity, but the quality!!!!

None of the niice, good applications work on this "smart"-phone,
SmartMovie, Tomtom Mobile, QuickOffice Premier...

And, also saying that it is just a few that doesn't work, is JUST NOT TRUE!!!

And you know it!!!

Guys, Guys, Stop it. The fact , that SOME 3rd party programs are not working on the Sendo X is NOT always Sendo's fault.

Quickoffice Premiere Version 2.0 has been working fine. They just decided to stop "supporting" Symbian 6.1 and included some changes, so that it only works with Symbian 7.0 anymore.

SmartMovie is NOT working fine, if you use a video with sound. I don't know why, because i don't have been in contact with lonelycatgames about that issue.

SkyForce and Explode Arena did not work on the X months ago, but we solved that problem. So it is possible to make the software compatible with the Sendo X. TomTom obviously needs more RAM, it is their fault!

Again, I did not face the MP3 Bug and yes I had plenty problems with 3rd party programs, but most of them have been solved with newer version and some testing and twitching by myself.

The X is far from being a bug free mobile, but the software is running stable at the moment. You can't blame Sendo for 3rd party errors.

@Speedman:
I remember you from an dutch forum, are you a dutch user? 😃

I myself using the phone from 06/04 till today. I play MP3 every day using a 1 GB SD, never faced the MP3 bug with 1.98 firmware.

I have been in close contact with Marijke and Sander at Sendo and even wants to test the X� as I tested the X.

I think, that Sendo needs a chance on this mobile market. Nokia is doing even more mistakes, but nobody blamed them.

And believe me, I test EVERY new Nokia mobile. The last one has been the 7710 and tomorrow I'll get the 3230. So i know what I'm talking about.

Some words to the few Sendo people here: Keep up the good work, and let the X� rock the house 😃

obviously you have good contacts in the firm, which can influence your views upon sendo.
Also i had good contacts and even phonecalls with plinkykev, but i always kept my objectivity.

You can say the things you say, and some of them are correct, but if i'd have known that the 3rd party software i wanted didn't work on the X, i never bought it !

and yes i'm speedman from gathering.

As mentioned earlier in this thread, i think you can achieve much more by contacting Sendo and tell about your problems. The problems i've encountered with my X were so bad i had to send it back. (It wouldn't make a phonecall, i couldn't acces the menu, the sound quality was terrible and so on, apart from the 3rd party software problems...) Now let's wait and see...