N95 firmware ver. 20 is full of problems

iffisaid wrote:I havs just upgraded my N95 firmware from ver 12 to ver. 20 and ran into multipple problems. like sip client is not registering at all and if registerd after hard try, disconnected automatically. Internet is not stable, resulution is not good and many more problems. Ii immediatly want to revert to ver. 12 as new ver 20 is useless and just waste of time. Please think before you go for upgrade.
Is there anyone who could help me to revert it to ver.

Ok, first of all your problems are not the firmware so please don't start telling people not to upgrade. Everyone else on here has upgraded fine.
Are you using an N95 8Gb as the v20 firmware is only for the classic N95 and since the screen size is different your resolution error suggests to me that this is the case.
Did you restore a backup as this causes multiple issues when changing firmware, especially to v20.
If neither of these things is the cause, I suggest you format the memory card, then reflash the firmware.

In any case, you can't downgrade firmware, it is a security feature of symbian.

I have to disagree with you there completely I'm afraid. I find v20 a massive improvement. I can now use the internet without coming across the memory full message every other page. And surely the resolution is exactly the same? Had you changed your product code to install the apac firmware before? If so you might be noticing the difference in the font? I myself am very happy with it and can run pretty much as many programs as I want now, so I can surf the net and listen to music at the same time. Could never do that before!

The harware capabilities of the N95 Classic are still superior to any other phone on the market and with the new firmware we are getting the more than ever from them.
The latest version has shown that the phone has few very defects that materialy impare the device in any way.
You shoulod have a Euro1 product code (plum or tan it doesn't matter) and then perform a pure vanilla firmware update (update is technically wrong but the NSU prog will allow an overwrite). Do this without any mem card inserted. Format your mem card FAT16 (after saving any data, mp3s, video, etc).
Reinstall all your apps to the phone mem. Reinsert your mem card and copy back any data.
Your phone should now be as sweet as a nut.
Mine is.:icon14:

The resolution problem iffisaid reported suggests to me that he has an 8Gb but updated to the v20 firmware which is only for the 'classic' N95.

If that's the case, I'm sorry but you only have yourself to blame. The how-to guide at the top of this forum is very clear about the different product codes for different models.
It also may be difficult to recover this since you can't downgrade firmware. Your best hope is to change the product code to a Euro1 code for the 8gb model and try NSU again. It MIGHT let you install the latest 8Gb firmware but since it is a downgrade in terms of version numbers, it is unlikely.

Of course this all depends on what model N95 he/she has, so we need to work that out first.

I'm fairly sure that the Nokia Software Updater (NSU) will compare the Model Number as well as the Product Code when offering Firmware updates. So, even if you change the Product Code from an N95-1 one to a N95-2 one NSU will still not put an RM-320 firmware on to an RM-160 phone.

To the OP; I'm guessing that you restored Settings. Try a full phone format (*#7370#) and restore anything you like from backup except settings. I don't think its a good idea to restore settings made on a different version and/or Variant of firmware.

I don't think a reinstall of firmware itself will help, it's the full phone format that does the trick.

Yeah sorry to reiterate what has already been said here, but i think its a little bad of you to try telling people to steer clear of the update, when 95% of us have only seen good come of the update!

No keypress bugs, faster boots, no more "memory full" messages, quicker photo's etc etc the list goes on and on.

I can honestly say that v20 is really showing the boundaries of what this phone can do....i would suggest a reset of your phone, and try not to back up from your settings or anything.

I also have to get on the bandwagon as well.

I have had my N95 since when they first came out and then it was the best phone I've owned, and now with firmware v20, everything on it works perfectly. It really is a great device and does more than it was advertised to do when I first bought it.

I can only advise that upgrading to v20 should definitely be done.

pa49 wrote:Format your mem card FAT16

FAT32 if it's larger than 2GB :tongue:

iffisaid wrote:I havs just upgraded my N95 firmware from ver 12 to ver. 20 and ran into multipple problems. like sip client is not registering at all and if registerd after hard try, disconnected automatically. Internet is not stable, resulution is not good and many more problems. Ii immediatly want to revert to ver. 12 as new ver 20 is useless and just waste of time. Please think before you go for upgrade.
Is there anyone who could help me to revert it to ver.

The problems that people are exhibiting are caused mainly by the restoration of data from backup using either PC Suite or the memory card utility. Nokia themselves have recommended NOT to restore at all and reinstall everything back onto the phone (or resync them).

BTW.. 3 Shirts - the resolution problem is nothing to do with N95 8GB using the N95 Classic firmware. The resolution is the same on both phones - 240x320 but the N95-8GB just happens to have a larger screen with larger pixels. I believe there are other underlying issues such as a bad flash or something along that sort of line.

I would recommend another flash (you can reflash the same version on the phone BTW). This time, do not restore from PC-Suite or the memory card and let it just resync your contacts and calendars back on. I would also have wiped the memory card clean and reinstall everything from scratch. This will give you the "cleanest" installation as possible.

bchliu wrote:The problems that people are exhibiting are caused mainly by the restoration of data from backup using either PC Suite or the memory card utility. Nokia themselves have recommended NOT to restore at all and reinstall everything back onto the phone (or resync them).

BTW.. 3 Shirts - the resolution problem is nothing to do with N95 8GB using the N95 Classic firmware. The resolution is the same on both phones - 240x320 but the N95-8GB just happens to have a larger screen with larger pixels. I believe there are other underlying issues such as a bad flash or something along that sort of line.

I would recommend another flash (you can reflash the same version on the phone BTW). This time, do not restore from PC-Suite or the memory card and let it just resync your contacts and calendars back on. I would also have wiped the memory card clean and reinstall everything from scratch. This will give you the "cleanest" installation as possible.

I would say don't reflash. A full phone format (*#7370#) will have the same effect for less risk.

Reflash is good and will cure any "block" level problems that may have occurred originally. Hard reset may or may not fix these issues.

andykn wrote:I would say don't reflash. A full phone format (*#7370#) will have the same effect for less risk.

Not really. If there was some corruption while flashing the phone formatting and doing a re-install would just put the same corrupt version of the firmware back on.

Re-flashing is the way to go!

mamoo_51 wrote:Not really. If there was some corruption while flashing the phone formatting and doing a re-install would just put the same corrupt version of the firmware back on.

Not really... the flashing process either works or doesn't, and if it didn't you'd have known at the time of flashing.

randomfan wrote:Not really... the flashing process either works or doesn't, and if it didn't you'd have known at the time of flashing.

Just as with any software there is surely the possibility for corruption to occur during any of the download, transfer to phone or install process. If corruption, that was not severe enough to prevent the phone booting, did occur during the first two stages and went undetected by the flash process itself, a re-flash would be the only option.

True a re-format is certainly the safer option as a first step but im not convinced that the flashing process can be guaranteed 100% accurate. Just because the phone boots after the flash doesn't mean theres no potential for corruption elsewhere and if the ROM flashed onto the phone is corrupt, installing from it again will have no effect.

iffisaid wrote:I havs just upgraded my N95 firmware from ver 12 to ver. 20 and ran into multipple problems. like sip client is not registering at all and if registerd after hard try, disconnected automatically. Internet is not stable, resulution is not good and many more problems. Ii immediatly want to revert to ver. 12 as new ver 20 is useless and just waste of time. Please think before you go for upgrade.
Is there anyone who could help me to revert it to ver.

Did you perform a backup/restore operation after the FW upgrade?
If so, format your internal memory with *#7370# - never restore after a FW flash.

I am not experiencing any SIP problems after the V20 upgrade and unfortunately for you it is totally impossible to downgrade firmware on the N-Series.

I agree that most issues are caused by wrong procedures during firmware updating. It's not enough to just plug in the USB and flash, you have to make sure that installed software on your microSD card doesn't interfere and most importantly, DON'T restore an old backup created from a different firmware!

These are the standard steps that everyone should use when updating:

0.(!) Reboot both the PC and the mobile device!

1. Sync your mobile with Outlook using Nokia PC Suite to save contacts, appointments aso.
2. Put the microSD in the pc's card reader and copy everything to a backup folder. Format the card and DON'T insert it into the N95 yet.
3. Flash the phone. If the updater hangs even before downloading the firmware, turn off your firewall and try again.
4. Now insert the microSD into the N95 and format it here. That way you get the right kind of file system for your device.
5. Move the microSD back into the pc's card reader and copy your MP3s and pictures back from the folder you created in step 2.
6. Insert the microSD into the N95. Reinstall all your apps and so on onto the internal memory and sync with Nokia PC Suite to get your personal data back.
7. Done!

bchliu wrote:Reflash is good and will cure any "block" level problems that may have occurred originally.

mamoo_51 wrote:If there was some corruption while flashing the phone formatting and doing a re-install would just put the same corrupt version of the firmware back on.

Re-flashing is the way to go!

I'm certain that the flash process will have a checksum in it and will not report successful completion unless every block level bit and byte has gone down successfully.

It is the nature of binary files like firmware that any bit or byte out of place will result in a brick, not a partially useable phone.

I have flashed a lot of firmwares in IT over the years; a reflash is never required.

Whether or not I am right, a reflash (with risks) before seeing if a full phne format will fix the problems is a pointless risk.

sbc wrote:...most importantly, DON'T restore an old backup created from a different firmware!

I think it's OK to restore everything except Settings.

You can always do a bit of trial and error by restoring different things after a full phone format (*#7370#) and seeing if your problems recur with restoring different bits.

Things DO change when firmware are upgraded. How about all the databases used to storing info like contacts, messages and so on? Have you any idea how many users have had problems with messages that can be deleted and issues like that because of old databases being restored?

That is the reason why so many users are having trouble doing upgrades. Don't take a wild guess that something MIGHT work and then promote it. How should newcomers be able to tell your guess from information based on facts?

sbc wrote:Things DO change when firmware are upgraded. How about all the databases used to storing info like contacts, messages and so on? Have you any idea how many users have had problems with messages that can be deleted and issues like that because of old databases being restored?

That is the reason why so many users are having trouble doing upgrades. Don't take a wild guess that something MIGHT work and then promote it. How should newcomers be able to tell your guess from information based on facts?

andykn wrote:I think it's OK to restore everything except Settings.

So your wild guess is OK but mine isn't?

I've not seen any credible post where someone has restored messages only (without Settings) and had problems. I have seen many where a restore with Settings has caused problems and a restore without hasn't. Its quite easy to test too.

Contacts, Messages etc are designed to be portable. Settings aren't.

andykn wrote:So your wild guess is OK but mine isn't?

I've not seen any credible post where someone has restored messages only (without Settings) and had problems. I have seen many where a restore with Settings has caused problems and a restore without hasn't. Its quite easy to test too.

Contacts, Messages etc are designed to be portable. Settings aren't.

Yes, the step by step guide above is the one I use, but it is also the one that most other experienced owners use. I have yet to hear a qualified voice against it. On the contrary, if you read through this thread, you will see that this is what most of us do.

I really don't get it. We know of a way to update our devices which works. We also know that some users are experiencing difficulties when updating using other methods, and yet you still pick at the method known to work?

I am not wasting more time on this. Go ahead, confuse new users on how to do things properly. I hope you will be here a LOT to help out the users you talk into using unstable, known BAD ways of updating.

Although I also think that v20 is a very good upgrade, I have to agree on one point with the poster: I also have SIP problems since the upgrade.

I have frequent registration errors, and when I am registered, I often can't receive a call. (Asterisk tels me all lines are busy.)
I have planned this weekend to do some debugging, but the only thing that has changed is my N95 firmware, so...

Has anyone else seen this problem?

brjhaverkamp wrote:Although I also think that v20 is a very good upgrade, I have to agree on one point with the poster: I also have SIP problems since the upgrade.

I have frequent registration errors, and when I am registered, I often can't receive a call. (Asterisk tels me all lines are busy.)
I have planned this weekend to do some debugging, but the only thing that has changed is my N95 firmware, so...

Has anyone else seen this problem?

Did you restore Settings after your upgrade? If so, try a full phone format (*#7370#), manually restore settings and see if you still have problems.

had the same problem, backed up and restored my old phone settings.

did the reset and now everything seems OK.

andykn wrote:I'm certain that the flash process will have a checksum in it and will not report successful completion unless every block level bit and byte has gone down successfully.

It is the nature of binary files like firmware that any bit or byte out of place will result in a brick, not a partially useable phone.

I have flashed a lot of firmwares in IT over the years; a reflash is never required.

Whether or not I am right, a reflash (with risks) before seeing if a full phne format will fix the problems is a pointless risk.

There is a very fundamental point about all this and that is how do you want your phone to behave?
Do you want a stable and efficiently operating device?
Then do a vanilla install of the latest generic firmware update! It's as simple as that!
That means NO backup/restore of any kind and just the slightest use of PC Suite sync.
No ifs ands or buts!
However, if anyone wants to do otherwise, then be my guest!

pa49 wrote:There is a very fundamental point about all this and that is how do you want your phone to behave?
Do you want a stable and efficiently operating device?
Then do a vanilla install of the latest generic firmware update! It's as simple as that!
That means NO backup/restore of any kind and just the slightest use of PC Suite sync.
No ifs ands or buts!
However, if anyone wants to do otherwise, then be my guest!

I've formatted my N95 a couple of times, but left the memory card untouched; should I have formatted the memory card as well?

I only formatted the phone as I felt I installed something that impaired it's effectiveness, and then just copied contacts back from the memory card. So far everything seems to be working fine.

I'm thinking i have a hardware problem with my phone: When playing any music or videos, or browsing the web my phone will just reset itself automatically. Sometimes it will reset itself twice in a row.
i did the step by step update to the new firmware, and the phone still resets itself!!! this is even without putting the memory card back in at all.

This is exactly what i did.

1. Took out memory card.
2. Installed nokia update software.
3. Updated to v20. from original version (11?)
4. software update said phone was ready to use.

reset phone, pressed menu button (after waiting 20 seconds or so to make sure it was all loaded)
phone froze, reset automatically.

waited until it re-loaded.

Menu worked, opened the n-gage program, ran the fifa 2007 demo. Played for about 30 seconds, phone reset itself.

Phone stuck on menu screen, buttons unresponsive, power button unresponsive, had to remove battery.

Now i have still not inserted the memory card, so i know it cannot be any old settings on the phone..

What would you recommend? Should i just take it in to get repaired?

Thank you for any advice

Sincerely,

Tim

Added:
I have just done a hard reset, same problem.

Tried re-flashing software again, same problems. Now my phone is just sitting there flashing the big white NOKIA screen every 3 seconds.