N95 firmware ver. 20 is full of problems

Sorry, TimOnN95, but if you are having those issues without even inserting the microSD card, I am pretty sure your phone needs tender loving care at the nearest service center 😞

TimOnN95 wrote:I'm thinking i have a hardware problem with my phone: When playing any music or videos, or browsing the web my phone will just reset itself automatically. Sometimes it will reset itself twice in a row.
i did the step by step update to the new firmware, and the phone still resets itself!!! this is even without putting the memory card back in at all.

This is exactly what i did.

1. Took out memory card.
2. Installed nokia update software.
3. Updated to v20. from original version (11?)
4. software update said phone was ready to use.

reset phone, pressed menu button (after waiting 20 seconds or so to make sure it was all loaded)
phone froze, reset automatically.

waited until it re-loaded.

Menu worked, opened the n-gage program, ran the fifa 2007 demo. Played for about 30 seconds, phone reset itself.

Phone stuck on menu screen, buttons unresponsive, power button unresponsive, had to remove battery.

Now i have still not inserted the memory card, so i know it cannot be any old settings on the phone..

What would you recommend? Should i just take it in to get repaired?

Thank you for any advice

Sincerely,

Tim

Added:
I have just done a hard reset, same problem.

Tried re-flashing software again, same problems. Now my phone is just sitting there flashing the big white NOKIA screen every 3 seconds.

Try a double-hard reset : star, green, 3 and power.

pa49 wrote:There is a very fundamental point about all this and that is how do you want your phone to behave?
Do you want a stable and efficiently operating device?
Then do a vanilla install of the latest generic firmware update! It's as simple as that!
That means NO backup/restore of any kind and just the slightest use of PC Suite sync.
No ifs ands or buts!
However, if anyone wants to do otherwise, then be my guest!

I agree with you on most things, but using the PC Suite backup/restore for messages/bookmarks really doesn't do any harm... It's the settings that cause problems.

Personally I always have calendar and contacts synced with Outlook regularly anyway, so I just backup messages/notes/bookmarks using PC Suite, copy photos/videos from memory card to PC, empty card, reflash, reformat card, restore messages/notes/bookmarks, sync calendar/contacts back, copy stuff back to memory card, reinstall apps. Really does work.

andykn wrote:Did you restore Settings after your upgrade? If so, try a full phone format (*#7370#), manually restore settings and see if you still have problems.

Thanks for the advice,

Just to be sure: What do yhou mean with a manual restore here? I did put them back via the backup utility in the Nokia PC suite. Do you mean that I have to reenter everything manually? Or is there an other way?

Bert

brjhaverkamp wrote:Thanks for the advice,

Just to be sure: What do yhou mean with a manual restore here? I did put them back via the backup utility in the Nokia PC suite. Do you mean that I have to reenter everything manually? Or is there an other way?

Bert

pa49 wrote:
You shoulod have a Euro1 product code (plum or tan it doesn't matter) and then perform a pure vanilla firmware update (update is technically wrong but the NSU prog will allow an overwrite).

So you are saying first flash with Plum then reflash with Vanilla, what is the reason for doing it this way?
secondly what is the difference between the plum vanilla FW's?

cheers
Al

No, what he means is do a clean install with no back up put back on. Vanilla - simple, clean, no additives. IE start with a new, reflashed phone.