Currently I have an 18month contract with orange but have 2 numbers on 1 account. When I originally did it i had the N95 for me and an LG shine for my girlfriend because she wanted a pink phone.
Since then I have had an N95 8GB which i purchased and now an N82 which both work perfectly fine.
My girlfriends phone broke so I gave her the N95 8GB but realised that she didnt have 3G services.
I phoned orange to ask if this can be activated but they said that she only has a 2G sim and that is all she can have for the length of the contract because the LG shine is not 3G compatible. I said this isnt good enough and asked him to send out a 3G sim which he said is not possible. I then got a bit annoyed and swore a bit and he hung up.
Can anyone advise??? Is it illegal for them to limit services when the contract should offer these capabilities regardless of the phone used? Would me contacting OFCOM help?
She wants 3G a lot so she can make the most of the N95 but we are tied in for about a year still.
Im pretty hacked off about this to be honest.
Ring up again, and see what they say. Sometimes it really does vary on what agent you speak to.
And technically speaking, orange are being stupidly pointless with this. Theres no reason for them to restrict you to 2G. Your far more likely to use more data if you have 3G, as obviously its not measured in time, rather in data.
I would try emailing them if possible.
They point blank refused to change my 2G sim to a 3G sim a few months back too.
The only way you may get round it is by developing a 'mysterious' fault which seems to be the sim as the problem. Maybe they will send you a replacement, and hope for the best it's a 3G one that turns up 😉
Interestingly when I was with O2 a few years back I had the same problem, called them and next day I had a 3G sim.
I think its wrong that Orange can deny customers a service purely based on the handset they provide. You buy the orange contract surely you are entitled to the services they can provide regardless of handset. I am going to fight this a lot because they have had a lot of money off me and I have had my fair share of grief off them.
They claim to be committed to customer care yet they disappoint me every time!
I am going to get advice from OFCOM today to see if I have any chance fighting them.
I still say try again, as it doesnt make sense for either party in this. Just Orange playing silly buggers.
i was told the same thing once by t-mobile i think.
when i asked they said that the sim is the same it's just the type of contact that you have or they allow.
something like that anyway.
I have spoken to Orange again. Suprise suprise there isnt a complaints department or any kind of escalation process by phone. I guess if there was they wouldnt have the capacity to deal with it.
I have to send a fax to a department (modern technology eh!!)
The woman said that there is nothing at all I can do because on the system the phone is locked to the sim so a replacement sim will be locked again and would be identical. When I told her this was unacceptable she just said thats what I am stuck with.
If I can actually find a fax machine at work I will send a fax this afternoon.
fax it from your PC if you can.
that's crap, really is, if you don't get it sorted by letter/fax in 14 days or something like that then you can go to OFCOM.