sjdean wrote:Actually there's many people who if their car failed to work, they wouldn't be able to work.But if there was a fault with a car, they put on a factory recall notice and you take it to the dealers, possibly even get a (free) loan car depending on the circumstances and it would be repaired in a day.
The problem isn't that the phone is faulty, but that we agree to allow them to have it for two weeks and find it acceptable. They should have a fix and fix it at an agreed time and date of mutual agreement at a chosen Nokia Service Centre and get it back if not the same day, the following day. If they can't do that, they should as a matter of basic customer service provide a loan phone for the duration or a replacement.
If the doors fell off, my car, I'd want a new car!
I shouldn't have to buy extra equipment. I can't afford to buy extra equipment. A duff phone isn't the same as a phone dropped down the toilet.
One is bad manufacturing and shouldn't be tolerated, the other is an accident where I have to live with the consequences. These consequences aren't of my making and is just down to ^$&�-poor customer service.
In case of problems caused by myself, I will either replace out of my own pocket or make a claim on my insurance. It's my mistake. My responsibility. That's why I take care of my phone.
For issues caused by the manufacturer, I expect the manufacturer to be wholly and 100% responsible and if they can't repair it in a suitable time to provide me with a replacement. The law is an ass but as consumers we allow people to fob us off and say its acceptable. There is no customer service anymore, and its your fault. I don't expect to pay extra for stuffups by manufacturers.
I could understand it if it was outside of the warranty period, but it isn't. It's a new phone.
I would call that overspending. There is absolutely no reason why the phone should not work as advertised and if it doesn't, that surely must be a breach of the trades descriptions act, whether caused by misselling, faulty design, or incorrectly assembled at the factory.
September firmware? This is the one that cripples Nokia Maps?
Sometimes life hands you a turd sandwich and you have to eat it.
Whether you have broken or lost your phone yourself or if the problem is out of your control is irrelevant in the short term as you need a working solution immediately, or at least this is what you are telling us.
Once you are working ok then you start resolving the problem, you will be more in control when you do so as you will not be under as much pressure and if you are in control then the people at the other end of your calls have less power over you.
Backup equipment and or contingency plans are a necessity for any professional, if they want to be taken seriously.
You are carrying on like a 2 year old throwing a tantrum, not an adult.
A phone is a tool like a screwdriver. You have a replacement if it breaks and get on with the job. To address one of your other points, no one likes buying equipment or stock to keep on a shelf in case it is needed. This is a price of doing business.
One of my customers had 6 backups of all his work. one day his work computer and external drive were replaced, when he asked where his old drives were so he could get his data he was told they were gone. 2 backups down, he went home to find a power surge had killed his home computer and its external drive. 4 backups down, his laptop was working but the external drive for it had also died. 5 backups down. Now he keeps seven backups of everything.
This is the most unusual case of data loss I have had to deal with my point is the customer took responsibility for his data, has his contingency plans and kept on working after a couple of immediate backups to new drives. As he had lost no data he was in total control as he sorted out his options.
You can choose to be in control or you can be Henny-Penny complaining about the sky falling.