munkiii wrote:Were they also born on a Friday the 13th while the mother was walking underneath a ladder?
😊 you forgot walking widdershins with a black cat.
This is my favourite "why we have backups" story absolutely extreme data loss.
As I mentioned earlier, I only keep 3 copies so I would be stuffed.
What a load of waffle.
Now Im a tantrum throwing two year old because I expect to get value for money out of a �500 phone and expect it to be free and working and expect my rights as a consumer to be upheld and either get a timely repair which doesn't impact upon my work or my rights or get a replacement.
I use my phone for business, but I didn't buy it for business. I do not run or own a business. I am an employee. And in my nature as an employee I find it at times essential to use a GPS purely by the nature of my work, not because Im too lazy to look at a map or ask for directions, but that because sometimes, it is impossible to do this and far too time consuming.
I haven't said anything other that that.
Perhaps you could argue my employer should provide a company car or mobile phone if they expect its employees to go on site and all over the country.
I know I can't afford to keep a backup, Im glad you are that wealthy. In any event, Im still not sure why the onus is on me.
For all the talk of professionalism, you miss out on the criticism of Nokia who created the buggy phone in the first place. How much prfofessionalism have they got? They haven't got any contingency plans have they? Sorry mate, can ill afford to spend 5% of my yearly earnings on a backup device, no matter how "professional" it makes me look.
TBH I think you're an argumentative idiot.
Some people have got some strange ideas, like when you're badly treated at a hospital, people think its down to the customers, er, patients to argue the toss with the doctor and take responsibility for their healthcare. But that just puts the onus onto the victim, er, customer instead of the useless institutions.
Your insult at my expense speaks volumes about you.
But lets take what you're saying at face value too... really... It's unprofessional (according to you) NOT to buy a second mobile phone in case the �500 phone you've just bought develops a manufacturing fault.
sjdean wrote:I do think it stinks that you have to send a mobile phone back for repair without being offered a loan phone as cover.Don't know about anybody else, but I rely on the phone for GPS amongst other things and couldn't live without it. But of course the internal GPS needs to be fixed etc on mine. Can I be without the phone for two weeks?
Erm, not really no.
I have no other alternative to do my job.
I completely agree that the N97 shouldn't have shipped with so many units having broken GPS - I'm really pissed off about it too. In fairness, however, the warranty clearly states that Nokia assumes no liability for lost business/contracts/revenue, so it's a little unfair to expect a loan phone, as nice as one would be.
Seft wrote:I completely agree that the N97 shouldn't have shipped with so many units having broken GPS - I'm really pissed off about it too. In fairness, however, the warranty clearly states that Nokia assumes no liability for lost business/contracts/revenue, so it's a little unfair to expect a loan phone, as nice as one would be.
I would point out a clause about not being responsible for business losses I think is a pretty fair and obvious clause, in other words, we're not responsible for XX million pounds if your orders go &^$$ up through a faulty phone.
Doesn't mean they're not responsible for the faulty phone.
TBH the world has turned into a giant soft thing. If someone gets attacked, it's their fault for being there. Doctor performs the wrong operation, your fault for not taking more control of your health. Company issues poor hardware and software, your fault for not having alternatives.
sjdean wrote:Cluck Cluck says Henny-Penny
buxz777 was the smart one he foresaw what would happen.
Off you go Henny-Penny, the sky is falling.
Oh another insult, how witty and sophisticated of you. Foresaw what? Nokia making a poor device with poor customer service?
You're the only one clucking, Im making a legitimate complaint. Not my problem you allow people to walk over you.
Anyhow, Im not asking you, Im telling you.
PS Im not quite sure how you can draw the comparison about a quite obvious fault and poor customer service and a chicken who mistakingly believes the end of the world is imminent. A strange idiom.
Oh yeah, I believe you also said something about being in control of your own life?
How in control do you feel knowing that you have to buy an extra handset and GPS unit for someone elses mistakes?
Cover it up all you like. You have the definition of control and responsibility completely back to front.
Keep the insults coming if it makes you feel good.
Ok Henny-Penny I will answer this last time. Being prepared for problems is just part of life. I do not expect you should buy a second N97 just in case you have a problem.
I have a backup phone, it is my previous phone as I have just upgraded from an N80. If my phone dies I will shove the sim in the N80 and then sort out a warranty return, if I lose my sim at the same time then obviously I will need to visit my carrier for another but at least I have a phone.
You may not have an older handset lying around for this purpose in which case either purchasing an el cheapo new or second hand phone to have lying around or plan to purchase a prepaid when you have a problem but at least have a plan.
I do tend to rely on paper maps as a backup, you said this was not practical for you so a backup GPS was suggested though this could be a feature of your backup phone.
No one is trying to excuse or absolve Nokia of any responsibility for your phones' problems and as I said earlier I am sorry you having problems, but there is not a whole lot we can do for you, you will have to take the next steps yourself.
Reading the earlier posts you have some hoops to jump through to get your phone repaired or replaced, the sooner you start the sooner you can move to the next stage of replacement.
It can take 2 weeks in Australia for a warranty fix to be done, it does suck, a backup phone takes some pressure off.
I have been calling you Henny-Penny as you are running around making a lot of noise and not accomplishing anything.
spirit44 wrote:maybe someone should set up a poll, would you ever buy another nokia again?be interesting to see if the pathetic state of the n97 has REALLY put people off
In my case, yes. As can be seen from my signature I've had quite a few Nokia smartphones (and numerous other Nokia phones before that) but the N97 is a disgrace so I've (mainly) stopped moaning and moved on.
I've replaced it with an iPhone 3GS which is a very similar price to the N97 and, the brutal truth is, in a different league. Nokia should be ashamed of themselves for even trying to get away with this shambles.
The amount of effort you've put into complaining, just tell me, how have you complained to Nokia? I can't believe it's the same as in this thread
Instead of whining, do something productive. Complain to Nokia, call write and e-mail them. Return the phone, go without for a week or two, people used to do your job without GPS, i'm sure you can again!
I hope it works out for you, if not, vote with your money, return your phone and buy a different one.
Halon wrote:In my case, yes. As can be seen from my signature I've had quite a few Nokia smartphones (and numerous other Nokia phones before that) but the N97 is a disgrace so I've (mainly) stopped moaning and moved on.I've replaced it with an iPhone 3GS which is a very similar price to the N97 and, the brutal truth is, in a different league. Nokia should be ashamed of themselves for even trying to get away with this shambles.
Hi Halon, do you think there is a difference with call quality and reception between the N97 and iPhone 3GS?
Not really, they're much of a muchness in that respect. The iPhone, perhaps, has a slightly better speaker which gives a better tone to the other person's voice.
On the other hand, the N97 has slightly better signal strength... there's a dead spot located inconveniently at the end of my sofa where the '97 would usually get one signal bar, but the iPhone tends not to find anything at all, so I have to go to the effort of moving one cushion along.
I called Vodafone UK yesterday and told them that I was having problems with the GPS and the power connector and without missing a beat I was told that they would courier out a replacement today. I was all prepared for a big fight, and never got a bit of it.
I guess that's one of the advantages of being on a contract rather than buying out right. Sorry if that sounded smug - it wasn't intended to. Honest.
John
Thanks Halon that is good news.
I will be given an iPhone 3GS through work in the coming month or two or three. I am currently very happy with my N95 as the reception and call quality are excellent, so much better than my N80.
I do have an iPod touch so all my productivity apps such as quick office for that will transfer over.
jmcgrath wrote:I called Vodafone UK yesterday and told them that I was having problems with the GPS and the power connector and without missing a beat I was told that they would courier out a replacement today. I was all prepared for a big fight, and never got a bit of it.I guess that's one of the advantages of being on a contract rather than buying out right. Sorry if that sounded smug - it wasn't intended to. Honest.
John
True, if i'd of got my N97 through Orange, i would of had a replacement sent out and swapped within 24 hours, but my contract has not finished yet and it worked out cheaper to buy the phone sim free from Nokia.
jmcgrath wrote:I called Vodafone UK yesterday and told them that I was having problems with the GPS and the power connector and without missing a beat I was told that they would courier out a replacement today. I was all prepared for a big fight, and never got a bit of it.I guess that's one of the advantages of being on a contract rather than buying out right. Sorry if that sounded smug - it wasn't intended to. Honest.
John
If you look at the e-forum, I think Vodafone are aware of the N97s many issues and have in fact raised a number of the recurring problems (GPS, lens cover) with Nokia. They have probably realised it's quicker to just swap them out and return the defective handsets to Nokia than try and get them fixed, or argue with their customers.
Nokia on the other hand, do like to argue with their customers. If you called them today on the support line and told them about a problem with your GPS or lens cover, I'm willing to bet they would suggest that this is the first they have heard of any such issues!
sjdean wrote:Now Im a tantrum throwing two year old because I expect to get value for money out of a �500 phone and expect it to be free and working and expect my rights as a consumer to be upheld and either get a timely repair which doesn't impact upon my work or my rights or get a replacement.
I totally agree. There seems to be a small - but vocal - minority who are not only happy to accept shoddy product and/or treatment from Nokia, but then want to spend time telling everyone else with higher standards how they are being too negative and their expectations are too high.
If your experience of dealing with Nokia 'care' is anything like mine, I can understand why you are posting here... at least you get some kind of response on these forums, whereas talking to Nokia is like talking to a wall 🙄
celios wrote:This has I have to confess, surprised me also.Quite a large proportion of forum posters seem to mouth off about a problem for a week or two and then strangely forget about it.
I think the fact that Nokia can rely on such people buying phone after phone with glaring problems is part of the reason why the N97 was in such bad shape at the launch.
My 2p.
i dont think people are accepting it celios mate , just dealing with it and taking the faulty one back to get repaired or replaced and getting a good one then they have no reason to moan on the forums anymore
i moaned about the bad gps for about 2-3 weeks maybe longer and the camera issue
then i saw my mates n97 working like a dream i thought hang on i can deal with this lemon ive got went back and got a new one and it worked brilliant now i dont have reason to moan about it
ok the camera issue could still be there but i wont know as i covered it with a protector straight out of the box and there is lso bigzys camera fix floating around
so yeah some people probably do take it on the chin but others have probably just got a new n97 and are now happy 😊
like i say ive had a duff one i know its a royal pain in the butt however i got up and went and sorted it and now it works well
i know nokias return procedure sucks but if you play ball you will have the rights to a new phone within 2 weeks max if youre in the ujk iam not sure about abroad
a user on nokia support disscussions in the states has reported he sent away for repair and came back with a note saying that they had replaced a part to do with the gps and said they agreed there was a fault with it so it looks like nokia may even be able to fix it if sent away for repair and if they dont then youll have the right to ask for a new phone 😊 according to the consumer laws anyways
peace out guys good luck with everything and have a nice day 😊
celios wrote:I totally agree. There seems to be a small - but vocal - minority who are not only happy to accept shoddy product and/or treatment from Nokia, but then want to spend time telling everyone else with higher standards how they are being too negative and their expectations are too high.If your experience of dealing with Nokia 'care' is anything like mine, I can understand why you are posting here... at least you get some kind of response on these forums, whereas talking to Nokia is like talking to a wall 🙄
have you sent your phone for repair at all mate? i dont understand what else you expect? nokia are dealing with it if you send it away and if they dont then you have more rights? theres only so much they can do on the phone helpline arguing with them wont help just send it away itll be sorted within 2 weeks maxium probably alot quicker
please see my above post also its not about accepting it most have probably dealt with it dude 😊
Hang on a second. I gave Nokia the benefit of doubt expecting any GPS issues like this to be fixed by firmware. Now it appears some peoples GPS are working and some aren't.
A recent test has confirmed that my Internal GPS does not seem to be working at all. It picks up satellites, but no signal received.
My first port of call is Expansys as they are the retailer under the SoGA. I will take to a Nokia Care Centre, but I expect my experience will be much like everybody elses who have so, that they can't repair it and it will have to be sent off for two weeks. I'll know more by the time I've had a chance to visit a Nokia Care Centre. Frankly their customer support is a load of rubbish anyhow.
Now, I appreciate the need for backup and redundancy. Our clients use CDP devices and so forth. But what we're talking of are white goods and computer equipment not data.
That guy who had three backup failures, its obviously important to him to access his data. Does he keep two computers just in case one of them goes? Perhaps you keep a spare video card just in case? Damn pedanticism.
It's not your place to suggest what I do or do not need to live my life. How dare you think you know more about my life than I do.
When Im onsite, I cannot print off Google maps. I could ask for directions, but quite a lot of the time Im on an urban freeway or red route and there's no one around. So I'll stick with my GPS thank you very much. And no, I will not buy extra hardware. I expect Nokia to fix ASAP. That's it. Nothing more. Disagree with me, fine, but you won't change my opinion.
buxz777 wrote:have you sent your phone for repair at all mate? i dont understand what else you expect? nokia are dealing with it if you send it away and if they dont then you have more rights? theres only so much they can do on the phone helpline arguing with them wont help just send it away itll be sorted within 2 weeks maxium probably alot quickerplease see my above post also its not about accepting it most have probably dealt with it dude 😊
Most have tried to deal it with mate, but Nokia and the service centres, they can't fix it mate.
The problem is mate, they are hoping that people give up and just accept their dodgy design.
If I take it to a Nokia care point again mate, but I will just be without a phone for 1-4 days while they replace the lens cover with another one that damages the phone mate. My GPS is fine though mate.
I don't know what the fuss is all about, sat nav is a girls toy anyway......😃
My N97 is going on a little trip to Thetford, via the Nokia freepost repair form...
Let's see what happens...
Issues listed on form: -
- Scratched lens
- Unreliable GPS lock
- Wobbly microusb socket
sjdean wrote:
Don't know about anybody else, but I rely on the phone for GPS amongst other things and couldn't live without it. But of course the internal GPS needs to be fixed etc on mine.Can I be without the phone for two weeks?
Erm, not really no.I have no other alternative to do my job.
This is the reason I have been harping on about backup hardware then you follow up with this. (Taken from your most recent post)
sjdean wrote:
It's not your place to suggest what I do or do not need to live my life. How dare you think you know more about my life than I do.
For sure you are quite right it is not our place to tell you how to live your life.
People on forums can only give you advice based on the information you make publicly available to us.
So you stated have a device you cannot live without then get all whiny when I say if you cannot live without it you need a backup, before you start again this is not about making excuses for Nokia and I hope they fix your phone.
I had to think twice about posting this as I am sure you will think it is some unjustified assault on you. The cost of having backup hardware is a price you are unwilling to pay compared to two weeks or more of inconvenience.
Does that sound right?
You sure sound obsessed with me. Why don't you go and find a new hobby and stop bothering people?
I am not obsessed with you. I am sure we can both be grateful for that. 😊
I was finished with this topic but was a little irritated by the whole "don't tell me what to do with my life" vibe after asking for advice. I am over it now. The next time we interact I am sure it will not be so painful for either of us, if we interact of course.
nudge nudge wink wink 😉
davecozens wrote:nudge nudge wink wink 😉
Thanks for that mate. I was wondering what you were up to :con? Then of course I understood. oops.
Know what I mean... Say no more...
davecozens wrote:Know what I mean... Say no more...
http://www.youtube.com/watch?v=ona-RhLfRfc
"The next time we interact I am sure it will not be so painful for either of us"...